ICT Associate, (GS-6), FT, Mongo, Chad, #100417 (518629)
Under the supervision of the Chief Field Office, the purpose of the job is to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information management systems and telecommunications services for the Mongo sub-office in Chad.
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
Job organizational context: Normal office-based position. Travel to remote field offices or DATACOM intervention sites may be required apart from travel to training and workshops. The ICT Staff must be able to work under air-conditioned room temperature conditions. (21.25 Degree Celsius)
Purpose for the job
Under the supervision of the Chief Field Office, to provide technical, operational and procedural support and end-user services in the implementation, maintenance and improvement of information management systems and telecommunications services for the sub-office.
Key functions, accountabilities and related duties/tasks
Summary of key functions/accountabilities:
1. Under the supervision of the ICT Specialist, implement computerization and telecommunications plans.
2. Installation and maintenance of telecommunication equipment including HF, VHF and satellite systems (B-Gan, VSAT, etc.). Provide guidance to UNICEF Administration and vendors on the proper installation of electrical power systems needed for the safe operation of ICT systems.
3. Provide assistance and training to users of telecommunication equipment.
4. Assist with the installation and administration of the Local Area Network. This involves network cabling, administering user access to the network, data security of the network; administration and maintenance of servers, ISP routers, corporate routers, switches, and other LAN devices; troubleshooting of ad-hoc hardware or software problems experienced on the network.
5. Ensure data security on the servers and user PC and Laptops. This involves regular corporate data backup, safe storage of data and emergency preparedness measures and provision of adequate power to ICT systems in line with established international standards.
6. Ensure proper functioning of IT/Telecom equipment. This involves the diagnosing the source of problem, fixing them if possible or managing service calls to contractor/vendor for maintenance/repair and following up as necessary. - Maintain hardware inventory of IT/Telecom equipment in Zone office and sub-offices.
7. Assist with the introduction and operation of new systems (hardware and software). This involves installation of new systems, upgrade of existing systems, training of users and their daily assistance.
8. Undertake other ICT related assignments as may be required by the Supervisor.
Impact of Results
Recommendations on the support of office computerization can significantly impact the productivity and effectiveness of the work of the office.
To qualify as an advocate for every child you will have…
Education: Completed secondary education supplemented by training through specific university courses in computer science, information systems and telecommunications and electrical engineering related subjects.
Experience: Six years of progressively responsible experience in computer information systems management work, including data processing applications, use and evaluation of software packages, database management, multi-user network and telecommunications, network analysis and design, hardware/software installation and management, user assistance, end-user documentation and local office computer applications programming, in support of office computerization. Solid background in basic electrical systems such as UPS support, Inverter technology, grounding and fusing of office ICT systems.
Language Requirements: Fluency in French and working knowledge in English are required. Knowledge of the local language of the duty station is an asset.
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
The competencies required for this post are:
- Applying technical expertise [II]
- Following Instructions and Procedures [II]
- Planning and Organizing [II]
- Analyzing [II]
View our competency framework at
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
N'Djamena is a non-family duty station.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.