Information Communications Technology Assistant, GS05, FTA, Kyiv, Ukraine (Open to Nationals of Ukraine only)
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.
For every child, every right
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
How can you make a difference?
Purpose for the job: Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to provide first line ICT support for users in the country office, ensuring that effective and efficient solutions are provided to all queries on ICT related hardware, software and procedures. The incumbent is also responsible for implementation, maintenance and improvement of telecommunications systems.
Summary of the key functions, accountabilities and related duties or tasks include:
1. Installation and maintenance of ICT and telecommunications infrastructure
1.1. Undertake the installation and maintenance of ICT equipment (hardware and software) for workstations, and LAN cabling. The maintenance includes investigating the sources of problems, effecting repairs if possible and/or arranging for the necessary repairs by and following up with contracted service provider.
1.2. Install and maintain the wireless internet infrastructure, including office Wi-Fi and bridges. This involves the daily monitoring the systems, diagnosing the source of problems, fixing them if possible or contacting contractors/vendors for repair, and following up as necessary.
1.3. Install and maintain the telecommunications equipment, including HF, VHF, PBX and satellite equipment. This involves diagnosing the source of problems, fixing them if possible or placing service calls to contractors/vendors for maintenance/repair, and following up as necessary.
2. Provide timely and effective support for the use of ICT and telecommunications systems.
2. 1. Provide first line technical and operational support to end-users’ requests related to ICT hardware and software utilization;
2.2. Provide assistance and training to users for telecommunications equipment;
2.3. Liaise with ICT Assistant GS-6 for resolution of new incidents for which there are no known solutions in order to have workarounds or solutions;
2.4. Log all ICT and telecommunication related incidents/queries in the helpdesk system;
2.5. Support project rollouts and implementation of new processes, including upgrades or migrations of new applications and systems. This requires overall understanding of the functioning of the systems and the backup of user data to avoid any loss.
3. Support operational and administrative tasks.
3.1. Work in collaboration with the Administration to maintain proper and up-to-date inventory of ICT and Telecommunication equipment to allow easy tracking and replacement according to the corporate rules. Report immediately discrepancies in inventory to supervisor for investigation and appropriate course of action.
3.2. Assist the ICT Assistant GS-6 in telecommunications needs assessment and monitor the orders for the telecommunication equipment;
3.3. Work closely with Administration and UNDSS to ensure MOSS compliance of all UNICEF vehicles used for field trip;
3.4. Act as the main focal point for the management of VISION vendor master data.
To qualify as an advocate for every child you will have…
Education: Completed secondary education supplemented by training through several courses in Telecommunications/electronics. Skills in information technology is an asset.
Experience: At least five (5) years progressively responsible experience in installation and maintenance of ICT equipment and user support, including installation and maintenance of HF and VHF radios and satellite equipment. Experience in a UN organization is an asset.
Language Requirements: Fluency in English and Ukrainian is required. Working knowledge of other UN languages will be considered as an asset.
Technical Requirements: Certification and/or proven experience in one of these several ICT technical competencies: Computer Operating Systems, Telecommunications, Networks Information Security, Emergency Telecommunication, Satellites communication, Knowledge of server operating systems, active directory services, network operating systems platforms, etc.
Experience in cloud technologies, working extensively with Microsoft’s Office 365 platform:
deployment of SharePoint solution packages, review and monitoring of usage reports, administration and maintenance of sites and sub-sites, SharePoint support to end users.
Assistance with data migrations from on-prem datacenters to the Cloud and between cloud platforms.
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication (I), Working with People (II) and Drive for Results (I).
The competencies required for this post are
- Analyzing (I);
- Applying Technical Expertise (I);
- Following instructions and Procedures (I);
- Planning and Organizing (I).
View our competency framework at
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF has a zero-tolerance policy on sexual exploitation and abuse, and on any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.