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Associate PCT User Support Officer

Geneva (Switzerland)

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local date and time.


1.     Organizational Context


a.    Organizational Setting


The post is located in the User Support Unit, Legal and User Support Section, PCT Legal and User Relations Division, PCT Legal and International Affairs Department, Patents and Technology Sector. The User Support Unit provides the business-critical and specific customer service function of responding to general PCT questions from current and potential PCT users in a complete and timely manner.


b.    Purpose Statement


The main role of the incumbent is to provide complete and focused replies to inquiries received by the Unit, within the agreed-upon time frame. In the absence of the Head of Unit, the incumbent is expected to manage and oversee the work of the User Support Unit, ensuring that all inquiries are responded to within the agreed-upon time frame and to requisite levels of quality.


c.    Reporting Lines


The incumbent works under the supervision of the Head of the User Support Unit.



2.     Duties and Responsibilities


The incumbent will perform the following principal duties\:


a.  Provide information, advice and guidance to PCT applicants and agents in a highly responsive and timely fashion, in line with the required standard of quality;


b.  Provide information, advice and guidance to PCT Contracting States, industrial property Offices and PCT Authorities, on the legal functioning of the PCT;


c.  Provide information, advice and guidance to other PCT Divisions and other parts of WIPO on PCT matters;


d.  In the absence of the supervisor, ensure the continuity of the service, including maintaining the ongoing schedule of colleagues within the PCT Legal and User Relations Division and elsewhere within the PCT who will take Information Service telephone calls and respond to incoming e-mail inquiries;


e.  Contribute to the drafting and updating of PCT information materials for inclusion on the PCT portion of the WIPO website;


f.   Deliver presentations as part of training courses, seminars and information meetings, for users and potential users of the PCT, and participate in internal training for WIPO staff members;


g.  Perform other related duties as necessary.



3.     Requirements




First-level university degree in law, management, administration or other relevant fields.  An advanced university degree may be accepted in lieu of two years of experience.




At least three years of relevant professional experience, preferably in the field of patent applications.


Detailed knowledge of and experience with the PCT.




Excellent written and spoken knowledge of English.



Good knowledge of other PCT publication languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian or Spanish).


Job Related Competencies


Broad understanding of intellectual property and the PCT rules and procedures.

Dedication to providing high quality customer service to PCT current and potential users.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications (Word, Excel, Outlook, Powerpoint) and the Internet.



4.     Organizational Competencies


1.     Communicating effectively.

2.     Showing team spirit.

3.     Demonstrating integrity.

4.     Valuing diversity.

5.     Producing results.

6.     Showing service orientation.

7.     Seeing the big picture.

8.     Seeking change and innovation.

9.     Developing yourself and others.



5.       Information


Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.


Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.  The figures quoted below are based on the December 2018 rate of 71.1%




Annual salary



Post adjustment



Total Salary



Currency USD




Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.


Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.


Additional Information


Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.


This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.


Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.


The Organization reserves the right to make an appointment at a grade lower than that advertised.




By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.


In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\:// Some professional certificates may not appear in the WHED and these will be reviewed individually.


Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.


Additional background checks may be required.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: WIPO - World Intellectual Property Organization
  • Location: Geneva (Switzerland)
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
  • Closing Date: 2019-01-18

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