Associate Human Resources Officer (GMIP)

UNITED NATIONS RELIEF AND WORKS AGENCY

FOR PALESTINE REFUGEES IN THE NEAR EAST

UNRWA

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. For its local team, UNRWA is seeking to employ a qualified:

Associate Human Resources Officer (GMIP)

Vacancy Announcement Number

LDC/04/2019

Option One:-

Contract Status

Benefits

••••••••••••••••••••

Limited Duration Contract for (Internal and External)

One year (extendable subject to the performance requirements and organization needs) LDC: Band "E" the salary range between JD 816.50 to JD 909.800, depending on qualifications & Experience. Other benefits include compulsory medical insurance, annual leave & dependency allowance (if applicable).

Option Two:-

Contract Status•••••••••••••••••••••••••••••••••••••••• ••

Fixed Term Appointment for (Internal Candidates Only).

3 years including 1 year of probation

Benefits

Grade 13, JD 773 & 500 Fils. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency), medical insurance and 30 days of annual leave. Dependency benefits are subject to eligibility.

Department ••••••••••••••••••••••••••••••••••••••••••••••

Human Resources

Duty Station••••••••••••

Jordan Field Office

Issue Date••••••••••••••••••••••••••••••••••••••••••••••••••

08 January 2019

Deadline for Applications•••••••

21 January 2019

Place in the Organisation:

The incumbent of this post is responsible to the Group Medical Insurance (GMI) Officer.

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Primary Duties and Responsibilities:

In accordance with established Agency policy and procedures, the incumbent:

Administers the day-to-day operations of the Group Medical Insurance Plan (GMIP) contract and maintains documentations related to amendments, additions, and/or deletions of beneficiaries and their dependents; Responds to queries of staff and beneficiaries providing information, support and assistance on all matters related to the GMIP; In coordination with the GMI Officer, resolves complaints on admission cases as raised by staff and beneficiaries and recommends remedial actions on abuse cases. Acts as a focal point on such issues with the contracted insurance company, as assigned by the supervisor; Assists the GMI Officer in building knowledge of staff and beneficiaries through awareness campaigns on their medical coverage and claims process and provides written guidelines and clarifications, where necessary; Provides information required for the preparation of tendering for new medical insurance contracts ensuring that relevant medical requirements of staff and beneficiaries are reflected; In consultation with the GMI Officer:

-       Contributes to the development of local guidelines and procedures for the GMIP in Jordan, and follows up on adherence to contract terms;

-       Conducts, researches and prepares analysis on issues related to the GMI;

-       Supports the supervisors in the various GMIP meetings;

Verifies the monthly insurance payments (Agency and Staff premiums) of Jordan Field to ensure their accuracy and consistency with UNRWA standard procedures; Performs other duties as may be assigned by the supervisor(s).

Minimum Qualifications:

A university degree in business, public administration, management or any other related discipline; Additional course work and practical training in insurance claims and contracts management. Three years of experience in a related function, preferably in supervising medical insurance contracts in an international, governmental or commercial organization, including• one year in Human Resources; Experience in using various Microsoft Applications such as Excel, Access, Word and PowerPoint, database and other applications. Good command of written and spoken Arabic and English.

Competencies:

UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply; Planning and Organizing Analyzing Following Instructions and Procedures Persuading and Influencing Coping with Pressure and Setbacks

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Other Information

The incumbent will be required to work beyond normal duty hours.

Equivalency:

When the minimum requirements are not fully met, the concerned Director may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience.

NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.

How to Apply

Applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing an UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.

The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.

For guidance on how to prepare for competency-based interviews, please visit: https://careers.un.org/lbw/home.aspx?viewtype=AYI"

General Information

UNRWA encourages applications from qualified and experienced women.

UNRWA welcomes applications from qualified candidates with disabilities.•

This vacancy notice is open to internal and external candidates.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

On appointment, all individuals will be asked to sign a self attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.

Date of issue: 08 January 2019