Programme Assistant (mVAM Call Operator)

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the world's largest humanitarian Agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food insecure Afghans, including women and children, as well as families affected by conflict and natural disasters. In 2017, WFP fed over 2.8 million vulnerable Afghans  through various programme activities such as general distributions (food, and/or cash and voucher as the transfer modality); nutrition programmes, through targeted supplementary feeding; school take-home rations; food for assets creation, Purchase for Progress (P4P), training and capacity development activities.  For more information, see wfp.org

ORGANIZATIONAL CONTEXT

The World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger and promoting food security. WFP is part of the United Nations, and works to provide food to people who are unable to produce or obtain enough food for themselves and their families.

In October 2016, WFP scaled-up its assistance programmes to Afghan returnees from Pakistan as well as to people displaced by conflict inside Afghanistan. To support these programmes, the CO established a mobile Vulnerability, Analysis and Mapping (mVAM) team in order to conduct needs assessment and collect Post-Distribution Monitoring (PDM) information from WFP beneficiaries. All the mVAM related data since then collected by 2 mVAM female operators. One of the advantages of phone-based data collection is that it allows WFP to collect information from areas that are difficult to access physically (due to security, remoteness, or natural disasters), and is also less costly and time consuming than face-to-face interviews. Besides, the mVAM operators are women which helps in collecting information from women.

JOB PURPOSE

As the popularity of mVAM reports has grown and also due to the fact that the CO expanded the use of mVAM into monitoring programmes and following up with beneficiaries to gain their insights on entitlements they’ve received by WFP and partners, there is a need to hire a female programme assistant (mVAM), who must be a woman in order to be able to speak to women on the phone to gain their thoughts and insights.  In addition, the new programme assistant (mVAM) will provide support on the overall mVAM related activities which a better explained in the below responsibilities.

KEY ACCOUNTABILITIES (not all-inclusive)

• Carry out the phone interviews based on the call schedule assigned by supervisor, using the phone number database and questionnaire provided, and enter all the collected information into the designed Access databases.
• Check the accuracy of all the data entered in the system before switching to the next call;
• Keep the records of daily calls and submit them to the supervisor.
• Keep track of all the call expenditures and provided updates to the supervisor.
• Provide support to the mVAM focal point related to the mVAM data analysis and writing the reports.
• Report on any errors or inconsistencies found to data entry supervisor and seek his/her advice and take actions accordingly.
• Coordination with the M&E and Nutrition units related to Post-Distribution Monitoring data collection and nutrition surveys.
• Perform other duties assigned by supervisor, as required.

STANDARD MINIMUM QUALIFICATIONS

Education: First University degree (Bachelor's) is desirable or High school education with 2-3 years of relevant working experience.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Ability to write and speak Pashto, Dari and English.
• Good knowledge of Microsoft Office – especially Excel and Access database (ability to make queries, merge databases, etc).
• Experience working in call center or carrying our large numbers of surveys/ interviews an advantage
• Courtesy, tact and ability to work effectively with people of different national and cultural backgrounds.
• Ability to handle a large volume of work quickly and accurately under time constraints.

EXPECTED DELIVERABLES:

• mVAM assessments are carried out according to the daily, weekly and monthly schedule
• mVAM data is well entered and cleaned before sharing with the supervisor for analysis.
• All mVAM related databases are kept updated on regular basis.
• All mVAM datasets are timely uploaded into the mVAM standard database template.
• Any questions/ problems are immediately brought to the attention of supervisor (including data discrepancies, issues with the database, adjustments to the questionnaires, adjustments to the calling schedule, etc.)
• Keep mVAM implementation plan updated

TERMS AND CONDITIONS

Position Title: Programme Assistant (mVAM Call Operator)

Grade: Special Service Agreement - Level 4  (SSA4)

Contract: Special Service Agreement (SSA) 

Duty Station/travel: Kabul Country Office, with travel inside Afghanistan

Salary: Starting at USD 1,309.35 net per month 

Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

Annual leave: 1 day per month, if the contract duration is 6 months or more

WFP Work Envirionment

WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.

Female candidates are strongly encouraged to apply

DEADLINE FOR APPLICATIONS

Saturday, 19 January 2019

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.