CHIEF OF SERVICE, SERVICE DELIVERY

These positions are located in the United Nations Field Peacekeeping Operations, Special Political Missions, Service Centers and Offices as applicable. The positions are located in entities that are large and complex in terms of size, scope, programmes and operations. The Chief Service Delivery at this level performs functions in a large and complex mission that has a large number of uniformed personnel, covering a vast area of operations involving huge logistics with the need for effective service delivery to all clients. This position normally supervises Section Chiefs at the P-5 level and reports to the Director of Mission Support at the D-2 level. The incumbent provides strategic direction to all Mission components to ensure effective service delivery. He/she is responsible
for the overall management of technical and logistical support services to all Mission components through planning, coordinating, and delivering integrated technical and logistical services including management of staff, assets and budgetary resources.

Within delegated authority, the Chief Service Delivery will be responsible for the following duties: (These duties are generic and may not be carried out by all Chief, Service Delivery):

Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery pillar, working in close cooperation with MSD Service Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through supply
chain in time to meet the clients requirements.
Contributes to planning for and resourcing operational requirements in close coordination with all Mission components to ensure successful implementation of mission mandated tasks.
Manages and coordinates all multifunctional support services requirements between the UN Headquarters, Mission components and other UN and non-UN entities to ensure efficiency and effectiveness of the support services.
Acts as the principal liaison between the Mission and the Regional Service Centre/Global Service Centre as appropriate and Headquarters for support delivery services matters and co-ordinates day to day support services at Mission Headquarters and Sectors/Field Offices.
Implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.
Initiates the development and implementation of the service delivery work plan, priorities and anticipated requirements.
Implements policies and procedures to facilitate achieving work plan goals.
Develops and monitors KPIs to ensure consistency and improvements in service delivery.
Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police deployments in all Sectors of the Mission.
Ensures that logistical requirements take account of gender-specific needs.
Acts as Work Force planner, Hiring Manager and First Reporting Officer for the Service Delivery pillar and Section Chiefs respectively.
Manages and supervises an integrated civilian, military and police mission support organization that is trained, resourced and motivated to meet clients requirements in execution of the Mandate.
Participates in the selection of senior military or police staff officers assigned to his/her Service.
Assumes responsibilities of certifying officer for the budget allocation to Mission Service Delivery, and will be required to chair or be a member of technical and operational bodies.
Advises senior management (DMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management, structures and staffing levels to ensure that they are, at all times, adequate to meet the requirements of the mission support concept.
Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery.
Coordinates budgetary requirements for Service Delivery pillar, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and DMS.
Provides technical and professional response to BOA, OIOS audit observations and ensures that agreed observations are implemented in a timely manner.
Performs other related duties including deputizing for DMS as required

PROFESSIONALISM: Excellent negotiating and leadership skills; discretion and sound judgement in applying technical expertise to resolve complex and/or sensitive issues. Sound knowledge of support services operations and practices. Ability to develop support services procedures and new programmes. Knowledge of fiscal policies and procedures and ability to apply them in the UN environment. Ability to provide professional technical advice in a broad range of support services areas to managers. Knowledge of institutional mandates, policies and guidelines related to Service delivery and seasoned knowledge of the institutions of the UN system. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; Demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

JUDGMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

A minimum of fifteen years of progressively responsible experience in at least three of the logistic service delivery areas: fleet management, air operations, medical services, construction, building management or facilities management, conference services, rations, fuel, or contract management is required. At least five years of management experience in the area of service delivery, of which at least three years in managing service delivery operations in an international environment is required. Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable. Experience in planning, deployment or sustaining field operations is desirable.

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency (oral and written) in English is required. Working knowledge of another UN official language is desirable.

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

The United Nations Secretariat maintains rosters of qualified candidates to fill anticipated job openings in peacekeeping operations, special political missions, and other field operations. The purpose of this job opening is to generate a list of qualified candidates for inclusion in the Chief of Service, Service Delivery (D1) roster.

Please note that Chief of Service, Service Delivery (D1) positions are typically in a volatile, conflict or post-conflict locations in non-family and/or hardship duty stations.

The Chief of Service, Service Delivery may also be housed in camp environments. An updated list of missions and additional information on working in the field can be found at https://www.un.org/en/peacekeeping/about/work.shtml

The entire assessment process takes an average of six months; all applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members.

Roster membership does not guarantee selection.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.