Internship - ICT Assistant (6 Months), WCARO, Dakar Senegal

To fill an internship position

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a new idea

Background

UNICEF WCARO is seeking an Intern with a strong interest in IT fields as IT Helpdesk Technician, Desktop Support Specialist, Systems Administrator or Network Administrator. The intern will join the Common ICT team and will collaborate with the Regional Office teams, The Senegal Country Office teams, external IT partners and internal support (GSSC, HQ ).

How can you make a difference?

Objectives

The primary objective for the internship is to support UNICEF WCARO and Senegal Country Office in the daily ICT support tasks.

Scope of work

As part of our team, the intern will be integrated into the work flow to get to know structures and processes. Expand his/her theoretical knowledge through challenging practical experience and work independently on projects. S/he will strengthen our team by contributing his/her knowledge and ideas. We offer the chance for the intern to develop methodical, social and technical competencies and experiences in an international environment.

The intern is expected to provide operation and technical assistance in the following:

• Troubleshooting computer hardware and software
• Software installations and configurations
• Setting up computer workstations
• Establish teleconference & video conference meetings
• Request mobile phone service activations and packages
• Ad hoc end-user support via email, IM, phone or in-person
• Ensure requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system
• Perform other related duties as required

Timing

Expected start date is February 4^th, 2018.

Administrative Issues

The intern will work under the supervision of the Senior ICT Associate who will be responsible for the general coordination and scheduling and in close collaboration with the ICT Officer. Monthly meeting will be held between the intern and its supervisor and the ICT Office to discuss progress and adjustments.

The intern will be provided with a desk office and will be using UNICEF provided ICT equipment.

The regular office hours will apply to the intern.

This is a paid internship.

To qualify as an advocate for every child you will have…

• Be enrolled in an undergraduate, graduate or Ph.D. degree programme (with formal training and certification of relevant ICT related fields with a focus on Information Technology, Information Systems, Computer Science or Engineering) or have graduated within the past two years.
  - Applicants must be at least 18 years old.
• Be proficient in at least one of UNICEF's working languages: English, French or Spanish. Fluency in the working language of the office you are applying to is required.
• Have excellent academic performance as demonstrated by recent university or institution records.
• Have no immediate relatives (e.g. father, mother, brother, sister) working in any UNICEF office; and
• Have no other relatives in the line of authority which the intern will report to.
• Strong communication and interpersonal skills with fluency in French and a good knowledge in English
• Strong technical, troubleshooting and organizational skills
• Attention to detail
• Self-starter and self-motivator; ability to work with minimal supervision
• Excellent knowledge of computer laptop / desktop hardware and software such as Windows 10, Microsoft Office suite and other popular applications
• Familiarity with networking, telephony, Active Directory, MS Office, tele / video conferencing, smartphone hardware and software (IOS, Android, etc.), mobile phone service technologies and ticketing systems

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The competencies required for this post are….

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.