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  • Organization: DRC - Danish Refugee Council
  • Location: Amman
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
  • Closing Date: 2019-02-10

What does it mean?

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Regional Information Management Specialist

Amman (Jordan)

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.


About the job

Overall purpose of the role:

As part of the DRC DANIDA Emergency regional protection project for 2019, the aim of this position is to support and enhance protection project management and reporting information systems amongst DRC protection teams and key implementing partners in Iraq, Jordan, Lebanon, Syria and Turkey. The outcome of this process is strengthened and harmonised DRC information management (IM) and reporting processes as part of an overall objective to enhance protection and support for displacement affected populations in the region (both on country and regional level).


Duties and Responsibilities


  • Work with DRC country IM and protection colleagues and develop internal communications channels amongst regional IM colleagues;
  • Provide technical support to country IM staff in relation to protection information management (both in terms of processes and technological solutions);
  • Map current IM capacity and systems used by DRC protection teams in 5 country programmes, as well as programme information needs and gaps (in terms of context, needs and performance data), taking both current and medium-term future needs into account;
  • Conduct an informal data protection audit in protection programmes in 5 countries; identify issues and make recommendations for improvement/ensuring all protection teams are consistently working to agreed standards;
  • Draft 18-month IM work plan separately for 5 the country protection programmes as well as a regional work plan taking into account global DRC processes;
  • Develop capacity building resources and conduct IM trainings for DRC protection and IM staff and implementing partners based on identified priorities and needs;
  • Identify a common protection case management IM system for use by country protection programmes; support IM staff and protection teams in rolling out system tailored to their context and needs;
  • Support harmonisation of beneficiary and activity tracking IM systems used across the region.
  • Map out external/sectoral/coordination country-level and regional Information Management initiatives, systems and approaches (e.g. Child Protection IMS; referrals) and develop recommendations for DRC’s country and regional offices integration approaches.
  • Working with IM, protection and M&E colleagues, support the standardisation of protection information fields and systems across the region;
  • Coordinate with relevant HQ colleagues as needed;
  • Other tasks as assigned by supervisor.


Accountability and Quality

  • Ensure that all applicable considerations around confidentiality and data protection in DRC IM systems are followed.



Experience and technical competencies:

  • A minimum of 6 years international humanitarian field experience;
  • Knowledge of Excel, KOBO, ODK, SPSS, Power Bi, Tablue and advanced Excel;
  • Experience using database platforms such as PostgreSQL, SQL server, or MySQL or alternative;
  • Demonstrated experience developing and delivering trainings to non-technical staff;
  • Knowledge of and experience working in the Middle East is a distinct advantage;
  • Highly organized and autonomous, able to multi-task and prioritize workload when necessary;
  • Excellent communication, drafting, analytical and organizational skills.



  • An advanced university degree (Master's degree or equivalent degree) in information science, information management, information systems, social science or a related field is required. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.



  • Fluency in spoken and written English required;
  • Arabic language skills would be an advantage.


In this position, you are expected to demonstrate DRC’ five core competencies:  

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.  
  • Collaborating: You involve relevant parties and encourage feedback.  
  • Taking the lead: You take ownership and initiative while aiming for innovation.  
  • Communicating: You listen and speak effectively and honestly.  
  • Demonstrating integrity: You act in line with our vision and values.


We offer

Contract length: 8 Months

Level: G1 Non-Management

Location: Amman, Jordan

Start date: 15th March 2019


Application process

Interested? Then apply for this position by clicking on the apply button

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

If you have questions or are facing problems with the online application process, please contact

Applications close 10 February 2019. Please note that we will be reviewing applications and interviewing on an ongoing basis, and the vacancy may therefore close before the deadline. 


Need further information?

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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