CP Quality & Implementation Manager - Bekaa

• Provide strategic leadership of the team to coach, train and lead the team in implementing a humanitarian and development program that meet the needs of the most vulnerable out of school, working children, and/or children at risk of dropping out of school;
• Consistently demonstrate Critical thinking skills with respects to child protection case management, and other related interventions- coach the team in similar skills;
• Support and empower the team to identify child protection trends, and think of how IRCs programming fits into a wider Child Protection framework in Lebanon;
• Lead the team in coordinating, planning and implementing joint sessions with other IRC programs which include Protection Rule of Law, Education, Women’s Protection and Empowerment, Economic Recovery and Development in order to ensure our clients have access to information all services, their rights and know how to seek support when needed;
• Work closely with the Managers, Deputies and Senior Officers to implement programming related to Education outcomes for children as well as protection outcomes for children related to Access to Justice;
• Oversee and develop budgets for programs independently;
• Support National Child Protection systems and structures through advocacy and IRC programming where possible;
• Maintain regular contact with NGO’s involved in the field of child labour,  child protection, and supporting children academically in to better prepare them for school;
• Seek opportunities for close coordination between IRC’s child labor program and other IRC programs (economic recovery, protection and women’s protection and empowerment);
• Reflect and propose ways in which IRC can ensure it is supporting National Systems in order to facilitate longer term sustainability of interventions for the most vulnerable children in Lebanon;
• Facilitate & monitor child participation throughout the project implementation cycle to ensure that children and their needs are at the forefront of IRC programming;
• Work closely with the Senior Manager, the Senior M & E officer and the CP coordinator to identify interventions that we can learn from
• Ensure Child protection case management teams are consistently identifying & prioritizing the most urgent cases & that the case workers are facilitating child and family participation in the process (where possible);
• Ensure child protection case workers are working alongside Education, ERD, and CP PSS /Apprenticeship colleagues to support the child and provide holistic services to decrease protection risks;
• Ensure child protection case workers are aware of all the relevant services in their area and when there is a gap in services ensure that case workers are sharing this so that the Manager can escalate the need for a specific service in a working group and internally with Senior Management;
• Promote referrals to services beneficiaries (where appropriate) to external bodies to access services,  including referrals for PCAp, MCAP, resettlement, medical referrals  etc;
• Support the Senior Manager to design awareness raising sessions which target the wider public on the subject of worst forms of child labor;
• Support in collecting documentation and advocacy, Advocate for the development of systems to protect children involved in WFCL, in coordination with national counterparts and in close consultation with the CP Coordinator;
• In cooperation with the Senior CP Manager, CP coordinator and HQ TAs develop technical tools (when possible), develop a training curricula relevant to specific interventions;  

Coordination & Representation

• Represent IRC in regional coordination meetings related to Child Protection and other sectors when relevant- ensure trends, concerns and solutions are proposed as an IRC representative and share updates internally;
• Consistently seek to coordinate with the sector to decrease duplication of resources and capitalize on all existing services available for children- be an advocate of accountability and best use of resources;
• Support the case workers when needed to advocate for the children’s best interests by attending meetings with Juvenile Judges, General Prosecutors and social workers mandated by the Ministry of Justice to provide services for children;
• Be proactive in attending local coordination meetings, and identifying key local Actors who can play a key role in creating positive changes for children to access justice;
• Work closely with the IRC CP Capacity Building & Coaching teams to explain the issues faced on the ground to inform their programming and vice versa highlight issues that staff need support on that can benefit other NGO’s as well;
• Assume responsibility and be proactive to highlight areas where there is potential coordination between Child protection other IRC and Non IRC sectors in order to improve the provision of services for children;
• Present findings of IRC research & studies in Coordination meetings when needed;
• Represent IRC at donor meetings when required;
• Coach and empower junior staff to attend Coordination meetings and at times present on specific technical areas;
• Support the team to feel motivated, shine and dedicated to children to their best ability;
• Work closely with Education, WPE, Protection Rule of Law, and ERD Managers, senior officers and officers to assess ways in which CP can be better integrated with other programs in a meaningful and systematic way;
• Foster a spirit of communication and coordination with other NGO’s to serve children as best as possible;

M&E

• Draft donor reports based on up to date information related to the context, incidents of trends and violence;
• Assume full responsibility for managing the content and providing visibility and reporting requirements for donors and IRC;
• Work closely with the Senior M & E Officer, M & E Manager to develop tools that support service delivery, reporting and program development;
• Proactively seek feedback from the Senior M & E Officer on Focus group discussions conducted with clients, key information interviews with children and caregiver feedback on IRC services;
• Proactively seek feedback from the Senior M & E Officer on the results of the pre and posttests of interventions in addition to observation and client feedback;
• Draft proposals based on up to date assessments of children’s protection needs identified
• Build the capacity of junior and senior members of the CP team on reporting, including critical thinking skills which can be applied to program development;
• Learn from the Senior M & E Office how to produce quarterly factsheets through IRCs preferred software, include analysis of incidents of the trends and violence forms and produce reports through analysis of pre and post implementation surveys.
• Ensure adequate and accurate reporting of data-Activity Info, Sitreps, as well as M & E reporting within the team in close coordination with the M & E officer;
• Oversee appropriate documentation of the program (databases, Activity Info, weekly and monthly reporting internally and externally);
• Assume full responsibility to ensure quality programming, client centered service delivery for  street children and their families (case management, apprenticeship, community development and PSS);
• Program development: Based on existing gaps in the Education system (both national and humanitarian), identify opportunities for program development, coordinate closely with the CP Coordinator on the development of new project proposals

Staff management

• Place staff empowerment, capacity strengthening, and leadership as a priority in Management role to maximize the positive impact and reach of IRC programming;
• Manage a team including Senior CP officer, Senior Case Management Officer: Supervise and mentor direct-report staff comprising of case workers, apprenticeship, Basic literacy facilitators, volunteers, drivers, PSS Assistants and other relevant roles, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
• Communicate priority issues to the Human Resource and Security department- documenting concerns and proposing solutions;
• Proactive monitor and encourage staff to take care of themselves and each other. Create team spirit that fosters support amongst staff from different teams- and a solutions oriented mentality;
• Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Support the teams in the execution of administrative, logistic and financial tasks in coordination with the relevant departments (such as purchasing items, liquidating advances, filling in relevant documentation and records in a timely manner);
• Provide daily technical support to the supervisors of the PSS, CM and Apprenticeship teams; 

Other

• Conduct weekly team meetings with the SaWC team;
• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to the CP Coordinator, Security officer and Security Coordinator and liaise with external parties as required to maintain/enhance the security environment for IRC programs;
• Ensure that service provisions within the team are of a high standard by coaching and monitoring field team on a regular basis;

Professional Standards

• All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct and the IRC country employment policies.

Key Working Relationships:

Position Reports to:CP Senior manager-
Position directly supervises:CP Senior Officer, CP Senior Case Management Officer

Indirect Reporting: CP Assistants, Apprenticeship Officer/s, Case Worker, Volunteers, CP Capacity Building Officers, Other Internal and/or external contacts:

Internal: MEAL Officer

External:  Sector Working Groups, CP leads from other agencies at a local level,  Local Government Representatives, Municipalities, General Prosecutors, Juvenile Judges, Internal Security Forces;

Work Experience:

• Demonstrate behaviors of a positive role model and demonstrate conflict-solving behaviors.
• Demonstrate a strong commitment to Child Safeguarding and Child Protection
• Commitment to conducting outreach in hard to reach locations & facilitating the participation of the most vulnerable children in Lebanon
• Demonstrate good communication skills
• A minimum of five years working experience in the humanitarian/development field;
• Experience of working on issues of exploitation, street children and trafficking ;
• Experience of working inChild Protection programs in emergencies;
• Experience in proposal writing and budget development;
• Demonstrated experience in budget management;
• Experience in managing and supporting staff development;
• Ability to work with short deadlines and under pressure;
• Personal qualities: Team player, flexible, able to handle pressure well and work in cross-cultural setting;
• Staunch advocate and believer of child protection and child rights.

Demonstrated Skills and Competencies:

• Demonstrated experience in developing training manuals and tools;
• Demonstrated experience in developing project proposals and budgets;
• Demonstrated experience in report writing.

Language Skills:Fluency in English; Arabic an advantage

Desirable:

• Experience working with Lebanese, Dom and Turkmen communities, Palestinian and Syrian communities.
• Experience working in Lebanon;
• Experience in working in the region a plus.

Working Environment:Office work and field trips