Application Support Specialist
Nairobi
- Organization: IRC - International Rescue Committee
- Location: Nairobi
- Grade: Mid level - Mid level
-
Occupational Groups:
- Information Technology and Computer Science
- Closing Date: Closed
Requisition ID: req3858
Job Title: Application Support Specialist
Sector: Information Technology
Employment Category: Regular
Employment Type: Full-Time
Location: Nairobi, IHUB, Kenya
Job Description
Background/IRC Summary: TheInternational Rescue Committeehelps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at Rescue.org and follow the IRC on Twitter & Facebook. Job Overview/Summary: The Application Support Specialist at the IRC will provide timely support to the daily operation of business applications at the IRC. The candidate must possess excellent interpersonal skills, and the ability to work well in a diverse, multicultural environment. The candidate should also have a sense of ownership over all applications and should ensure smooth daily operation of all application in the position's purview. The position will initially focus on configuring and supporting the newly developed and launched Budget vs Actual (BvA) system. BvA is a management report that shows how much of a grant was spent, committed, and how much remains at the end of a month. In the near future, this position's portfolio will grow to include other applications. Major Responsibilities: Primary responsibilities include but are not limited to: Key Working Relationships: Position Reports to: Application Support Manager Internal: Application users and other various stakeholders Job Requirements: Experience Requirements · 3-6 years of IT and business/industry work specializing in web applications Knowledge and Skill Requirements · Strong written and oral communication and interpersonal skills · Strong sense of customer service · Working knowledge of applications being implemented · Works well with others in an integrated team environment · Fast and independent learner · Intercultural competence · Self-motivated and a problem solver · Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365 · A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive Preferred Additional Qualifications · Knowledge of French is a plus · Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience · Knowledge of Agile development methodology a plus · Experience with ServiceNow as an incident management tool a plus Working Environment · The position will work in the Nairobi, Kenya iHUB location and is expected to be on-site · Standard office work environment
Position directly supervises: Non-managerial position
Other Internal and/or external contacts:
External:Software and system vendors
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