Assistant Program Officer

Geneva

Organization: WIPO - World Intellectual Property Organization
Location: Geneva
Grade: Junior level - P-2, International Professional - Internationally recruited position
Occupational Groups:
- Administrative support
- Project and Programme Management
Closing Date: Closed

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\: Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

a. Organizational Setting

The post is located in the Hague Development and Promotion Section, The Hague Registry, Brands and Designs Sector. The Hague Registry is responsible for the management and development of the Hague System. The Hague System is based on the Hague Agreement Concerning the International Registration of Industrial Designs that allows users to seek protection for their industrial designs in the various Contracting Parties by means of a single application filed directly with the International Bureau of the World Intellectual Property Organization (WIPO), and to subsequently manage those rights under a single title, recorded centrally in the International Register. The Hague Agreement is constituted by the Geneva Act of July 2, 1999 (the "1999 Act") and the Hague Act of November 28, 1960 (the "1960 Act").

The Hague Development and Promotion Section is responsible for the geographical and business development of the Hague System to ensure its global positioning as the system of choice for designs to be protected internationally. Working in close synergies with the other sections in the Hague Registry and other units in the Organization, the Section is responsible for fostering and supporting new accession initiatives, enhancing the implementation of the Hague System in the existing membership and seeking its wider and better use.

b. Purpose Statement

The incumbent is required to assist with the implementation of a tailored promotion policy of the Hague System, undertaking researches to identify target companies in countries with significant user potential. He/she will also support the promotion of greater use of the Hague System through tailored information products, including the Hague Member Profiles Database and Contact Hague Service, as well as participating in workshops, seminars and webinars for Hague System users and major stakeholder groups. He/she will further assist in the implementation of an international design registration management system in line with the overall strategic objectives and future direction of the Organization's IP systems.

c. Reporting Lines

The incumbent works under the supervision of the Head of the Section.

2. Duties and Responsibilities

The incumbent will perform the following principal duties\:

a. Undertake research and marketing activities focused in countries with significant user potential and participate in the implementation of an appropriate and targeted promotion policy.

b. Assist in the management of the new, revamped front-facing electronic international design registration system, ensuring business and user requirements are met.

c. Manage the ticketing system for issue tracking in Hague System related projects.

d. Prepare statistics and analyses relating to the use of the Hague System and to customer service indicators.

e. Participate in the Section's proposal and, working in close collaboration with the Operations Service and the Hague IS Division, the development of IT tools as needed, including but not limited to\:

(i) web solutions for users of the Hague portal of the WIPO website;

(ii) database search tools for internal strategic use at the Hague Registry and for users of the Hague System;

(iii) tools to support user experience of the Hague System; and

(iv) tools to enhance Customer Service.

f. Participate in the editing and development of content for the Hague portal of the WIPO website, working in close collaboration with other teams across WIPO, and more specifically in the proposal and development of IT tools as needed including but not limited to\:

(i) outline, write and edit content for the WIPO website;

(ii) liaise with the Web Communications Section to ensure existing content is up to date, search-engine friendly and consistent with brand, editorial and graphic guidelines;

(iii) provide analysis on website use through statistics. Propose changes and develop prototypes to improve usability and increase user engagement and follow up on their implementation; and

(iv) participate in the organization of training sessions and provide training to the Hague Registry staff on writing and preparing content for the website.

g. Participate in workshops, seminars and webinars for the Hague System users and major stakeholder groups; and

h. Perform other related duties as required.

3. Requirements

Education (Essential)

First level university degree in communications, public relations, journalism, computer science, online marketing or related field.

Experience (Essential)

At least three years' experience in web communications, including experience in web content management and text editing. Experience in customer engagement and in developing user experiences.

Experience (Desirable)

Excellent skills in writing and editing for the web, including the ability to present complex information clearly and succinctly, adapting message to culturally diverse audiences.

Language (Essential)

Excellent knowledge of English.

Language (Desirable)

Working knowledge of French or Spanish.

Job Related Competencies (Essential)

Experience in using web editing tools including Web Content Management Systems (CMS); good knowledge of HTML, SQL, CSS, and other programming languages.
Knowledge and experience with JIRA ticketing.
Knowledge of the Agile project management methodology.
Understanding of intellectual property.
Experience with web analytics and reporting.
Excellent organizational and analytical skills and attention to detail.
Ability to work and deliver under deadline pressure in a multicultural, team environment. Strong interpersonal skills.
Good knowledge of Search Engine Optimization (SEO) techniques and web usability practices would be an advantage.

Job Related Competencies (Desirable)

Knowledge of the Hague System for the International Registration of Industrial Designs.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. information

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the February 2019 rate of 70.0%.

P2
Annual salary		$46’026
Post adjustment		$32’218
Total Salary		$78’244
Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations (not applicable for the External Offices).

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

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Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

This vacancy is now closed.
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