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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Asmara
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2019-02-28

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Asc Info Mgt Off

Asmara (Eritrea)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Associate Information Management Officer


The Associate Information Management Officer is responsible for assisting in the production and dissemination of information on the population of concern, including but not limited to Protection and Programme information. S/he may supervise data collectors or data entry personnel.

The incumbent operationalizes data standards developed at the central level in field operations, train field staff, compile data and analyse information from all populations of concern. S/he supports the Programme Team and UNHCR's implementing partners in the choice of indicators for monitoring to be included in sub-agreements as well as the Protection Team in operationalizing protection monitoring systems.



- The Office is able to implement its Information Management strategy which guides all IM activities in the country.
- The Office delivers reliable, accessible and user-friendly, relevant, predictable, appropriate and timely delivery of information. 
- Global data standards, and where appropriate, the establishment of country-specific common data standards are adopted by UNHCR and its partners.


- Assist in the implementation and operationalization of the country/operation-specific Information Management strategy.
- Operationalize country-specific common data standards and promote them with partners.
- Compile, aggregrate and analyze data and information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data. 
- Support the operation in the analysis of processed data and information and perform data quality and consistency control.
- Train field staff on the use of data collection forms, how to enter data and how to analyze it.  Also, train field staff on the protection of sensitive data, including both hardcopies and electronic data.
- Facilitate the analysis of cross-border information between relevant countries.
- Support and leverage geographic data for map production and use in geographic information systems (GIS).
- Share UNHCR data with partner agencies and maintain Portal population figures in-line with aggreed frequencies.
- Provide technical Information Management support to Needs Assessment processes, specifically in data collection, processing/collation and analysis.
- Perform other duties as required.


- Assist in the recruitment and training of  data collectors and data entry personnel, if requested.
- Supervise Information Management Assistants.


- Undergraduate degree (equivalent of a BA/BS) in Information Technology, Demography, Statistics, Social Sciences or any related area plus minimum 3 years of previous work experience relevant to the function. Graduate degree (equivalent of a Master¿s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.
- Knowledge of the UN system and the humanitarian community.
- Experience in the context of partnership building and consensual decision-making.
- Proven skills to analyse statistical information.
- Advanced Excel skills (e.g. pivot tables, functions, etc.).
- Ability to formulate IM-related technical requirements and Operating Procedures.
- Ability to compile and holistically analyse diverse datasets.
- Experience with handling confidential data and demonstrated understanding of different data collection methodologies.
- Knowledge of English and UN working language of the duty station if not English.

- Knowledge of protection-related guidelines, standards and indicators.
- Successful participation in the Operational Data management Learning Programme is desirable.
- Experience in web design and software development is an asset.
- Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres is desirable.
- Experience with HTML, PHP, ASP and/or Java is an asset.
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Associate Information Management Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L2 - Accountability Level 2
C002L2 - Teamwork & Collaboration Level 2
C003L2 - Communication Level 2
C004L2 - Commitment to Continuous Learning Level 2
C005L2 - Client & Result Orientation Level 2
C006L2 - Organizational Awareness Level 2
M002L2 - Managing Performance Level 2
M003L2 - Judgement and Decision Making Level 2
M006L2 - Managing Resources Level 2
X001L2 - Analytical Thinking Level 2
X002L2 - Innovation and Creativity Level 2
X003L2 - Technological Awareness Level 2 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


Reporting directly to the Representative the incumbent is expected to have past experience in:
- Participation on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools.
- Support senior management in representing UNHCR in the UN Country Team and other UN coordination fora.
- Support, and participate in, local UN integrated missions, Inter-Agency Standing Committee, Emergency Relief Coordinator and Cluster communication strategies and initiatives.
- Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
- Consolidate information on UNHCR¿s country operations and identify appropriate messages for campaigns and appeals.
- Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles.
- Assist in the development of targeted communications strategies and media packages for situations and/or activities that require focused attention.
- Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate.
- Support the management of media relations by, inter alia, responding to direct queries, publishing press releases and organizing regular briefings and visits to country operations. Eritrea has not acceded to the 1951 Refugee Convention and its 1967 Protocol. It has however signed the OAU Refugee Convention, which it is yet to ratify and also institute a national asylum procedure. Somali refugees are accorded with prima facie refugee status, whilst all other nationality asylum claims are dealt with on an ad hoc administrative basis. Generally, there has been no standard asylum claims considered since 2012, even though a few claims have been forthcoming.

UNHCR Eritrea has been in operation since the early 90s. Its only implementing partner is Governmental, the Office of Refugee Affairs (ORA), under the Department of Immigration and Nationality (DIN) that reports to the Ministry of Defence and Security.

The operation has about 2,200 persons of concern, comprising of about 2,100 camp-based Somali refugees and about 100 urban refugees from Ethiopia, Sudan and South Sudan.

The Somali refugee population has been protracted for over 20years and hence the main thrust of the operation is solutions-based. Resettlement accounted for 2/3rds of the solutions being implemented, and it was complimented by a few VolRep returns. Work is underway for VolReo of about 1,000 Soma refugees and the remainder are onto advocacy efforts for broader socio-economic integration in the long run.

In July 2018, the political situation of the country changed dramatically resulting in end of political tensions between Eritrea and Ethiopia. Agreement was reached on disputed border area, embassies have been opened, communications and flights between two countries resumed.

GoSE is demonstrating concerted efforts to ameliorate the poor social-economic situation of its nationals and the country and this may open avenues for self-advancement in the country, leading to possible Return of Eritrean Refugees from other Countries. UNHCR Operations will therefore need to be ready to accompany GoSE in this development and to be prepared for a influx of returnees. Asmara has a pleasant tropical climate and is renowned for its cleanliness and strong Italian heritage hemmed with African culture.  The medical facilities, recreational options, international schools and acceptably ranked hotels are of an average nature and few. Regional area of care include Istanbul and Dubai, for medical facilities that are inaccessible in Asmara; the options of med-vac locations has been increased to five: Kenya, South Africa, Egypt, Turkey and UAE.
Housing is varied, but limited in supply, and ranges between bungalows, apartments and town houses. Water and electricity are interruptedly supplied on a ration basis. Most households relay on solar energy and storage tanks to address these gaps. The food diet available ranges from local delicacies to common continental choices as well as Italian varieties in the market. Banking facilities are available, foreigner workers are allowed to operate a dollar bank account. The use of international credit/debit cards is not popular or regularly functional. Bank transfers have some restrictions but cheques are commonly used.
There are also some restrictions with respect to communication capabilities but on the whole, one is able to obtain a mobile sim card upon arrival and after completion of resident permit requirements. All the mobile phone services are pre-paid and cards easily available in regular retail shops. There is only one mobile and internet service provider (ERI-TEL). Internet access is available in the office, residence and in some local cafes.
All travels within the country and beyond a 23km radius of Asmara require travel permits in advance of travel by 10 working days.
Costs of living is generally high. Asmara is in UN security level 3 - moderate, and is reasonably safe.  The ¿no war, no peace¿ situation with the neighbour Ethiopia ended in July 2018. The GoSE  is making concerted efforts to improve its relations with its neighbours and other bilateral countries, as well as enhance the living standards of its nationals.
GoSE remains in a prepared state at all times and expects its nationals to periodically undertake national service preparedness exercises, and UN Staff are not exempt to this participation in spite of the UN Vienna Privileges and Immunities Convention.
Despite the positive political developments, Eritrea is in Security Phase. It is therefore necessary for travellers coming to Eritrea submit a request for security clearance on ISECT (, seven days prior to their arrival in country. Security clearance is required for Eritrea even for those in transit at the airport. For travel to any part with in the country, security clearance from UN  security  office  (UNDSS),  and  travel  permit  from  the  government  must  be obtained before departure.
In Asmara crime rate is low. One can still walk around the city at any time of the day. It is also safe at night without being bothered or in danger of being robbed, however, it is always advisable to take due care for personal safety and security especially late at night.

Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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