Assc Innovation Off (Strat Com)
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.Associate Innovation Officer (Strategic Communications)
UNHCR Innovation is an inter-divisional unit within UNHCR that looks for more efficient, effective and creative solutions to challenges that refugees face across UNHCR operations worldwide. The ultimate goal of our action is improved refugee protection, empowerment, and dignity. We do this by rethinking the way UNHCR works, the way it involves refugees in the design of the programs, and the way it looks at good practices in the humanitarian and private sector.
The incumbent works under the direct supervision of the Head of Unit (Intelligence & Analysis) who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ.
- UNHCR is internally informed, aware, and engaged on the subject of innovation using a variety of platforms and media.
- External partners and public consumers are informed regularly and engaged in and on all aspects of the Innovation Service¿s activities, results, strategy, and approach.
- External partners and public consumers are informed regularly and engaged in and on all aspects of UNHCR¿s broader innovation efforts.
- Senior management at headquarters and in field operations are well versed with the subject of innovation.
- The Innovation Service team members are all able to communicate clearly, effectively, and strategically on the subject of innovation and the activities of the innovation service.
- External partnerships are managed effectively, enhancing the goals, objectives, and vision of the Innovation Service.
- Develop and implement the Innovation Service¿s strategic communications strategy to build a better understanding of the team¿s work and drive innovation more quickly both within UNHCR and the humanitarian sector. Use science-driven communications and analysis to develop a strategy that activates and supports desired behavior changes within the organisation.
- Develop strategic communication initiatives that ensure that staff throughout UNHCR understand the role of innovation and the opportunity it presents to help UNHCR optimise its efforts and prepare for the future of displacement.
- Develop, manage and implement the Innovation Service¿s editorial calendar (social media, website, print and digital publications, intranet, etc.) and measure implementation of these products. Work internally and externally with colleagues on cultivating thought leadership, shaping and developing new content on the role of UNHCR and innovation within and across the humanitarian sector.
- Apply insights from behavioral, cognitive and social science to design internal interventions that will diffuse innovation approaches throughout the organisation and build understanding of innovation within the organisation. Use these insights to create strategic communications products to identify ¿bright spots¿ and demonstrate effectiveness for the organisation.
- Establish, lead and implement strategic communication research projects on how to improve innovative storytelling methodologies by leveraging machine-learning, data-led initiatives, and narrative science.
- Develop and experiment with new stories about innovation and the refugee experience that challenge master narratives about refugees or innovation, both internally and externally.
- Actively engage in analysing, researching, and understanding how UNHCR can better communicate on innovation through the creation of new partnerships with academia, the media, additional UN institutions, and other appropriate collaborators.
- Support and develop new processes and services to better serve the Innovation Service¿s core users (refugees, UNHCR staff and affiliates, UNHCR Innovation Fellows, external audiences, etc.), to capture and document the process of innovation, and ensure innovation is accessible for all users.
- Support and liaise with the Innovation Service team to identify, develop, and produce stories from the field and affected populations; in addition to helping to turn data and strategy into compelling narratives.
- Liaise with key internal and external stakeholders in terms of building a strong network and community around humanitarian innovation activities inside and outside of UNHCR.
- Develop, build, and manage a network of external service providers ¿ graphic designers, videographers, photographers, writers, website developers; develop creative briefs and supervise deliverables, providing artistic direction when needed.
- Actively seek to make new connections and relationships in-house and externally to ensure a lean and agile functioning team whilst also building a network and community of humanitarian innovators and communicators for UNHCR.
- Perform any other duties as required.
- Implement all aspects of the strategic communications strategy.
- Represent UNHCR on behalf of senior management in externally facing and communication priorities in public for and with partners.
- Negotiate internal collaborations with key stakeholders, including External Relations functions, Innovation Fellows and their colleagues, and with the Executive Office more broadly.
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- Undergraduate degree (equivalent of a BA/BS) in Political or Social Sciences, International Relations, Journalism, Communications, or other related fields plus minimum 3 years of previous work experience relevant to the function. Graduate degree (equivalent of a Master¿s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.
- Fluency in English. C001L2 - Accountability Level 2
C002L2 - Teamwork & Collaboration Level 2
C003L2 - Communication Level 2
C004L2 - Commitment to Continuous Learning Level 2
C005L2 - Client & Result Orientation Level 2
C006L2 - Organizational Awareness Level 2
M001L2 - Empowering and Building Trust Level 2
X001L2 - Analytical Thinking Level 2
X002L2 - Innovation and Creativity Level 2
X005L2 - Planning and Organizing Level 2
X007L2 - Political Awareness Level 2
The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care (https://intranet.unhcr.org/en/support-services/duty-of-care.html). Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.
Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.
Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)