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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Baghdad
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Managerial positions
    • Operations and Administrations
  • Closing Date: 2019-02-28

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Asst Representative (Ops)

Baghdad (Iraq)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Assistant Representative (Operations)

The Assistant Representative (Operations) will function under direct supervision of the UNHCR Representative.  The incumbent will advise and assist the Representative in the overall management of UNHCR's programme and administrative activities and issues of concern within the country operation in an effective and efficient manner which supports the Organization's mandate.  The incumbent will also have direct working relationship/arrangement with the Head of UNHCR offices within the country. He/she will also have a responsibility to monitor, coach, and guide and intervene with the staff in the country.

- UNHCR's country operation is designed to meet the needs of all persons of concern.
- UNHCR's country operation has effective partners to meet the needs of all persons of concern.
- UNHCR's country operation is technically sound and thus better able to meet the needs of persons of concern.
- UNHCR premises for the country operation are managed in an efficient and cost effective manner.
- UNHCR has a workforce in the country that meets the current and future needs of the organization.
- UNHCR recruits, contracts and deploys staff and makes sufficient use of affiliate workforce in the country to meet its current and future operational needs and in a manner that promotes career development.
- UNHCR provides a healthy, safe and respectful working environment for its workforce in the country.
- UNHCR's system of financial management has integrity at the country-level.

- Assist the Representative in the overall management of UNHCR's programme and administrative activities and issues of concern within the country of assignment in an effective and efficient manner which supports the Organization's mandate.
- Promote, together with the Representative, UNHCR's objectives and priorities through formal and informal contacts with relevant government ministries and departments, UN Agencies, diplomatic missions, I/NGOs, media and other interested parties to raise support for the work of UNHCR.
- Assist the Representative in supervising the implementation of the country operations plan to ensure that activities are in accordance with UNHCR guidelines.
- Monitor the administration of field offices within the country.
- Ensure effective and efficient management of financial and material resources within the rules and procedures of UNHCR.
- Manage personnel through regular performance appraisals, coaching, and assessments of staff training and development needs.
- Ensure that essential services for the general welfare of staff (e.g. living and working conditions, health, education, recreation, etc.) are in place. This includes the establishment of proper and efficient mechanisms to assist staff suffering from work-related pressure or post-traumatic stress.
- Play an active role in the Security Management team (SMT) in the relevant country and the inter-agency security and contingency planning process; ensure that appropriate security measures and evacuation plans are in place to protect UNHCR staff, and that security guidelines and procedures as outlined by the Designated Official and UNDSS are complied with.
- Report and provide recommendations/solutions to the Representative on political, socio-economic and cultural developments that may affect the situation of the refugees in the country.
- Act as Officer-in-Charge in the absence of the Representative as required.

- Set and enforce parameters, criteria and deadlines for the design, review and report of operations.
- Enforce local compliance with UNHCR's workplace standards.
- In coordination with headquarters and the regional office enforce country-level compliance with UNHCR's financial rules.
- Enforce compliance with UNHCR's human resources policies (e.g. policies on gender, disabilities, diversity, ethics and HIV/AIDS).
- Allocate resources to meet minimum standards for staff working and living conditions
- Clear the submission of the country operations plan (including budgets, staffing levels and structures) as well as of funding submissions, appeals and report.
- Represent UNHCR in UN and other operations management fora.
- Enforce compliance with UNHCR's global strategies, protocols and guidelines.

- Graduate degree (equivalent of a Master's) in Business Administration, Economics, International Law, Political Science, International Relations or a related field plus minimum 11 years of previous work experience in progressively responsible functions; preferably within the UN. Undergraduate degree (equivalent of a BA/BS) plus 12 years or Doctorate degree (equivalent of a PhD) plus 10 years of previous relevant work experience may also be accepted.
- Knowledge of English and UN working language of the duty station if not English.

- Solid UNHCR experience from both the Field and Headquarters.
- UNHCR specific learning/ training activities (i.e Management Learning Programme, Protection Learning Programme).
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Assistant Representative (Operations) positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C004L4 - Commitment to Continuous Learning Level 4
C003L4 - Communication Level 4
C002L4 - Teamwork & Collaboration Level 4
C001L4 - Accountability Level 4
C005L4 - Client & Result Orientation Level 4
C006L4 - Organizational Awareness Level 4
M004L4 - Strategic Planning and Vision Level 4
M003L4 - Judgement and Decision Making Level 4
M002L4 - Managing Performance Level 4
M001L4 - Empowering and Building Trust Level 4
M005L4 - Leadership Level 4
M006L4 - Managing Resources Level 4
X001L4 - Analytical Thinking Level 4
X002L4 - Innovation and Creativity Level 4
X003L4 - Technological Awareness Level 4
X004L4 - Negotiation and Conflict Resolution Level 4
X009L4 - Change Capability and Adaptability Level 4
X006L4 - Policy Development & Research Level 4
X007L4 - Political Awareness Level 4
X008L4 - Stakeholder Management Level 4
X005L4 - Planning and Organizing Level 4

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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