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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: N'Djamena
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Human Settlements (Shelter, Housing, Land, Property)
    • Urban Development, planning and design
    • Architecture, Building and Property Management
    • Engineering
    • Refugee rights and well-being
  • Closing Date: 2019-02-28

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Clust Coord Off (CCCM)

N'Djamena (Chad)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Cluster Coordination Officer (CCCM)


The Cluster Coordination Officer (Camp Coordination and Camp Management) supports UNHCR to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The position reinforces the CCCM Cluster by supporting the daily responsibilities of Cluster Coordinator.

The Cluster Coordination Officer (CCCM) is expected to facilitate the work of the CCCM Cluster through the provision of analysis, organization and reporting; and to impartially represent the interests of the members of the CCCM Cluster. This includes the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the incumbent supports an inter-agency team in an environment that requires high standards of accountability, facilitation, negotiation and conflict resolution skills, in which respect the principles of partnership and collaboration are essential. The incumbent is normally supervised by (Senior) Cluster Coordination or Head of the Office. S/he may supervise some support staff.


- The CCCM needs of populations of concern are met through timely, appropriate, and coordinated action by all cluster members.
- Effective coordination mechanisms and tools, including information management, are established and maintained with cluster members, government counterparts and donors, ensuring timely and effective needs assessment, appropriate planning, prioritization, implementation, reporting and evaluation.
- UNHCR performs its CCCM Cluster co-Lead Agency functions in a manner consistent with IASC standards and guidelines governing the Cluster Approach, in particular the IASC Generic Terms of Reference for Cluster Coordinators at the country level.

- Ensure timely organisation of meetings, in line with the Principles of Partnership, making sure that cluster membership is inclusive, consultative and results-oriented.
- Ensure the availability of data to allow developing and designing various cluster related documents and tools.
- Ensure the CCCM strategic documents are updated and accessible to the cluster members.
- Establish strong working relationships with all cluster members in order to facilitate effective collaboration and communication.
- Conduct CCCM Cluster coordinated needs assessments indicatives, including participatory assessments and regular gap analysis.
- Ensure the timely access of the CCCM members to the CCCM analyses and work with the members to great a comprehensive assessment directory.
- Involve the cluster members to conduct an exhaustive mapping exercise for all on-going relevant needs assessments and gap analysis.
- Organize CCCM and/or CM training activities for CCCM Cluster members, other local partners, and relevant authorities.
- Ensure that the logistical requirements of the capacity development initiatives are in place in terms of organising venues, developing the lists of participants and that the other relevant logistical and administrative requirements are met.
- Provide timely feedback on the progress reports for the CCCM related Humanitarian Polled Fund (HPF) projects and other activities. 
- Ensure that all reporting requirement of the CCCM are delivered on timely basis.
- Contribute to developing and/or improving information management within the cluster, including the development of standardized databases which can be used to capture relevant information for monitoring and planning purposes.
- Prepare reports and advocacy statements on behalf of the CCCM Cluster.
- Perform other related duties as required.

- Represent the CCCM Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors when needed.
- Implement decisions on indicators to measure impact and performance of CCCM Cluster members.
- Make recommendation on format and frequency of meetings, designation of focal points and the establishment of a strategic advisory group, sub-groups/working groups and ad hoc/task-related bodies for specific issues.

- Undergraduate degree (equivalent of a BA/BS) in Law, Political Science, Economics, International Relations, Business Administration, Social Science or related fields plus minimum 6 years of relevant experience in different international organizations (e.g. UN agencies, INGOs, IOs, Donors, Red Cross Red Crescent). Work experience in the Region would be an advantage. Graduate degree (equivalent of a Master's) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Knowledge of CCCM and protection technical guidelines and standards.
- Knowledge of English and UN working language of the duty station if not English.

- Demonstrated experience in cluster coordination, IASC guidelines and protection principles.
- Applied knowledge in UNHCR mandate, its policies and priorities in relation to IDPs and CCCM.
- Demonstrated expertise in program management and reporting requirements.
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Cluster Coordination Officer (CCCM) positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M003L3 - Judgement and Decision Making Level 3
X001L3 - Analytical Thinking Level 3
X003L3 - Technological Awareness Level 3
X008L3 - Stakeholder Management Level 3

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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