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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Caracas
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Human Resources
  • Closing Date: 2019-02-28

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Human Resources Officer

Caracas (Venezuela)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Human Resources Officer


Human Resources Officer will function under direct supervision of the Representative or his/her Deputy responsible for Administration. Incumbent will manage all HR related activities within the country/ operation, through direct supervision, coaching and guidance to all staff responsible for the personnel administration and other HR related matters.  He/she will assist the Representative and provide expert input in the staffing and budget reviews, in the process of recruitment and appointment of staff, and in the performance management and staff welfare issues. Incumbent will have direct working relationship with the staff-related services in UNHCR, such as the Personnel Administration & Payroll Section (PAPS), Talent Outreach & Acquisition Section (TOAS), Assignments & Promotion Section (APS), Performance Management Unit (PMU), Career Management Section (CMS), Staff Health & Welfare Service (SHWS) and Global Learning Centre (GLC). He/she will also maintain contact and close cooperation with other UN agencies in the country.


- UNHCR adheres to the strategic approach in recruiting, placing, supporting and developing our people as defined by the People Strategy.
- UNHCR recruits, contracts and deploys staff and makes sufficient use of affiliate workforce in the country to meet its current and future operational needs and in a manner that promotes career development and respects diversity.
- The workforce in the country is aware of the Code of Conduct and acts with integrity.
- The workforce in the country is well-informed of and understands the organisation¿s human resources policies and practices.
- UNHCR¿s learning programmes and activities build the competencies of its workforce to meet the needs of the country operations and staff career goals.
- UNHCR provides a healthy, safe and respectful working environment for its workforce in the country.

- Implement workforce management strategy for the country operation that is in line with the regional and global strategy. Participate in the preparation of the annual operations programme review submissions.
- Ensure timely advertisement and filling of the vacancies. Facilitate the work of the local Assignments Committee (AC) and provide guidance to managers in preparing their submissions for the AC review. Ensure proper consideration is given to applicants from all layers and communities of the local society.
- Manage and directly supervise process of recruitment, assignment and reassignment of local staff for the country operation, in accordance with UN/UNHCR rules and procedures, including those related to diversity. Control the maintenance of the personnel records in the office, as well as of the attendance, overtime and leave records.
- Provide support, guidance and training to administrative staff performing personnel administration related functions.
- Participate in the review of the training needs of the staff, making appropriate proposals to meet identified needs and liaise with the GLC as required.
- Brief newly arrived international staff on related administrative formalities and ensure all arrangements are made for onward travel, if applicable. Ensure efficient processing of residence permits and other administrative formalities upon their arrival to and departure from the country.
- Maintain liaison with the support sections and divisions at headquarters, specifically with DHRM, on matters related to planning and management of staffing resources, as well as to recruitment and personnel administration support, medical and other issues of staff welfare and safety.
- Provide guidance and counselling to ensure that UNHCR¿s workforce in the country has a sound awareness of UN/UNHCR staff rules and regulations (including the Code of Conduct) and is aware of its rights and obligations as well as benefits and entitlements.
- Pursue measures to ensure cooperation and dialogue between the management and workforce within the country operation. Promote the use of calibration exercises to ensure comprehensive, impartial and objective performance appraisal of the staff in the operation.
- Ensure that all staff and dependants in the country operation can access adequate health care as per UNHCR¿s guidelines and policies. In consultation with SHWS, identify UN/HCR local physician. Manage UNHCR medical insurance plan. Ensure support to staff and dependants in case of medical evacuation.
- Act as the focal point for the HR aspect of the security evacuation plan, ensuring relocations/evacuations are managed and administered in line with the provisions of the UN Security Management System Policy. Ensure daily tracking mechanism is in place to provide accurate information on staff and families in case of emergency.
- In close cooperation with the Administrative Officer, ensure that the residential and office accommodation are managed in line with the organizational policies and any related issues are brought to the attention of the Senior Staff Accommodation Officer at HQ.
- Participate in the ICSC survey on living conditions and classification of duty stations as well as in the UN Country Team local staff salary survey and other local inter-agency HR-related fora and initiatives.
- Perform other related duties as required.

- Enforce compliance with UNHCR's human resources policies (e.g. policies on gender, disabilities, diversity, ethics and HIV/AIDS), the UN/UNHCR staff rules and regulations, as well as with the performance appraisal and management system.
- Audit MSRP/HR entries made by local staff with access to MSRP/HR module.
- Issue and extend contracts for locally recruited staff.
- Clear payments related to personnel issues such as settlement of travel claims, overtime claims, hazard pay, MIP reimbursements, medical and security evacuations, shipment costs.
- Represent UNHCR in the working groups/task forces within the UN inter-agency mechanism on coordination of salary surveys, staff safety and welfare concerns.

- Undergraduate degree (equivalent of a BA/BS) in Human Resources Management/Administration, Law or similar disciplines plus minimum 6 years of previous relevant work experience in progressively responsible functions in an office that administer/manage a large number of staff, preferably within the UN. Graduate degree (equivalent of a Master's) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Good knowledge of UNHCR administrative procedures and processes and exposure to provision of support services in an international organization. Exposure to UNHCR field operations is essential.
-      Knowledge of English and UN working language of the duty station if not English.

- Knowledge of UN/UNHCR field operational realities, especially in hardship duty stations.
- Field experience with UNHCR and/or with other humanitarian organizations is an asset.
- High IT affinity and working experience of PeopleSoft/MSRP HR module, as well as with MSRP Financials and Focus.
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Human Resources Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M006L3 - Managing Resources Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
X001L3 - Analytical Thinking Level 3
X005L3 - Planning and Organizing Level 3
X009L3 - Change Capability and Adaptability Level 3 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


Experience serving as Human Resource Officer/Associate with managerial skills are a must, with full access to the rolled out MSRP HR module
Strong diplomatic skills and knowledge on HR issues
Ability to conduct training for other colleagues in charge of Administration/HR at Field level 
On-the-job coaching and mentoring of national staff;
Ability to manage a team and coordinate with other Field Offices;
Ability to come up with innovative and creative solutions to operational challenges
Demonstrated drafting skills in English;
Spanish fluency is highly desirable. The Representation in Caracas has one Field Unit (FUCA) and four Field Offices of which three are located on the border with Colombia (Guasdualito, San Cristobal and Maracaibo) and one in Ciudad Guyana which covers the border with Brazil and Guyana.

The Representation in Caracas has one Representative at D1 level, a Deputy Representative (P5) and five functional units operating at national level: Programme, Protection, Public Information, Administration and Security.

The operation currently has 75 staff: 61 national staff, 12 international staff and two deployees. Arrangements are under way to regularize the affiliate positions through post creations and Temporary Assistance contracts.
Venezuela¿s political, social, and economic and security situation has deteriorated over the past two years. The economic crisis has led to hyperinflation, projected to reach 1,000,000 % by the International Monetary Fund at the end of 2018.  The loss of oil revenue and economic sanctions have also strained the economy. Production capacities in the oil, agricultural, pharmaceutical and other sectors have noticeably decreased.  As a result, the country is facing shortages of food and basic supplies, placing a great burden on vulnerable populations across the country. Basic service delivery failures (mainly in electricity, water and transportation services) have further worsened the situation during 2018. The health system is particularly impacted by shortages of medicines and medical supplies as well as the emigration of health workers. Access to adequate food has reduced significantly, increasing food insecurity and nutritional deficiencies, especially for vulnerable groups like children and the elderly. In addition, the country faces high levels of insecurity with an increase in homicides, kidnappings and extortion. This is particularly sensitive in the main border cities with Colombia and surrounding areas, as well as in interior States where foreign armed groups are gaining control. Likewise, there has been an increase in Venezuelan population that has moved from states in the interior of the country to border areas, as well as an increase in commuting and cross-border movements of Venezuelan populations towards Brazil, Colombian and Caribbean countries. In this context, women and girls are exposed to sexual and gender-based violence, including trafficking, particularly in border areas. Children are also exposed to separation from their parents, child labour and domestic violence.

In response to the evolving situation, UNHCR has shifted from individual assistance to a community-based approach to include both Colombian and Venezuelan host communities with specific needs through implementation of community projects, in particular along border areas, as a means of strengthening protection assistance to refugees and host communities. UNHCR operations in Venezuela is framed under the Brazil Plan of Action, a regional cooperation agreement between states in the Americas aiming at strengthening international protection of refugees, displaced and stateless persons. At present, Venezuela has 8,246 refugees and 1,108 asylum-seekers, mostly Colombian nationals. In addition, UNHCR estimates that the country is home to some 117,653 persons who may have international protection needs, but have not acceded to refugee status determination procedures due to a multitude of factors.

The main pillars of the protection strategy are related to: 1) access to the asylum procedure and the quality of asylum; 2) Legal documentation and the identification of solutions, including naturalization and regularization; 3) Community-based approach, 4) Border monitoring and binational coordination, 5) Prevention and response to sexual and gender-based violence and child protection and 6) Prevention of statelessness. UNHCR is implementing 382 community-based projects in 96 prioritised communities in 10 States of the country, primarily in the border areas with Colombia and Brazil. UNHCR is working with 12 implementing partners (Acción Solidaria, Aliadas en Cadena, AZUL positivo, CARITAS, JRS, HIAS, RET, Venezuela Red Cross, Sociedad Wills Wilde, Vicariato de Derechos Humanos, Fe y Alegria and Luz y Vida) and many other local actors, including government institutions and NGOs.

UNHCR liaises within the UNCT and with specific UN agencies (e.g., UNICEF, UNFPA) to mainstream protection issues within the UNDAF, UPR and other shared mechanisms. UNHCR holds regular coordination meetings with humanitarian and development actors to discuss the design, coordination and implementation of the protection response for persons of concern and host communities, including identification, provision of humanitarian assistance, monitoring of refugee rights and promotion of durable solutions. Caracas is Family duty station classified as B.
Recreational activities are limited. Sports activities is recommended in sport facilities. There are parks opened to the public, but sports activities in parks and open spaces should be carried out with caution.
Health facilities are available locally. There are several private health care clinics available in Caracas, two of them cleared by the U.N... Clinics provide some specialized assistance but conditions and services available are gradually deteriorating. Medicine, including basic tablets, are limited.
Epidemics and other disease outbreaks are very common in the operational area, such as malaria and dengue.
Education is available in the local language Spanish/English/French.
Availability of basic goods is somehow limited.
Internet service is poor. There are frequent electricity and Internet cuts.
There are limited banking facilities and insufficiency of services in the context of hyperinflation. Only extremely reduced amounts can be withdrawn in cash points or banks, insignificant for use. Staff rely on the use of debit cards and transfer arrangements.
Hot and humid environment with heavy rains in the rainy season. 
International staff live in rented accommodation but the prices are high.
Frequent mission travel to the deep field locations. Distances are long and the road infrastructure limited. Hotel and accommodation arrangements in field locations are basic.
There is one international airport in Caracas but availability of flights is reduced. Good security awareness needed as the criminal threat is classified as extreme.
Security level is 3.    
Sensitive political context could put certain nationalities perceived as opponents.
Considerable level of general criminality due to the prevailing economic situation and political dynamics.        
Security conditions have been increasingly deteriorating although security incidents of UN or International staff have not been reported.     
Although there is no official curfew in place, staff are advised not to go out after dark (8h00 pm).
Drug trafficking, smuggling, kidnapping and robberies have been reported. Direct supervision and regular guidance is given by the Representative Advice and operational support may also be received from Administration Unit in BO Caracas.  
Regular exchange of information with other Field Offices in the country concerned takes place.

Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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