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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Monterrey
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Project and Programme Management
  • Closing Date: 2019-02-28

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Programme Officer

Monterrey (Colombia)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Programme Officer


The incumbent receives guidance from the Senior Programme Officer, the Deputy Representative or the Representative. The incumbent may supervise some professional staff and supervises some support staff. S/he may receive indirect guidance from other sections and units relevant to the country programme(s). UNHCR Manual, programme objectives, Operations Plans, UN and UNHCR financial/budgetary rules and regulations will guide the work of the Programme Officer. S/he is also expected to stay abreast of the challenges posed to the region by the political context, the UN and humanitarian reform and institutional developments.

External contacts are predominantly with persons on subject matters of importance to Organization's programme (e.g. counterparts in other organizations or at working level in national Governments). 



- The needs of persons of concern in the country are assessed and analysed in a participatory manner and using an Age, Gender and Diversity (AGD) perspective to form a firm basis for planning.
- IP agreements are established in a timely manner, regularly monitored and reported on in compliance with established guidelines and procedures.
- The organizational fundraising actions are fully supported by maintaining regular contact with donor representatives and by submitting project funding submissions and appeals.

- Through a consultative process within the country and field visits, assist in the development of strategies, methodologies, contingency plans that respond to new and emerging operational challenges for the country.
- Ensure that global strategic priorities (GSP) and regional priorities as well as information on projected resource availability guide the planning parameters.
- Assist in developing the country operations plan in compliance with global strategic priorities and regional priorities as well as with annual programming/planning instructions.
- Assist in managing a consultative process to ensure a consistent application of UNHCR's policies/practices related to and where applicable to UN cooperation, integrated missions, "Delivering as One" initiative, Common Humanitarian Action Plans, UNDAF etc.
- Assist in the process to ensure a consistent application of the organization's criteria and policies for the selection of implementing and operational partners.
- Manage the development of a broad network of partners, good coordination practices and the development of partner capacities.
- Guide and train UNHCR as well as implementing partners (IP) staff in UNHCR standard procedures related to the Results Based Programme management.
- Undertake proper collection, use and monitoring of baselines, standards and indicators needed to measure and analyze UNHCR's performance, trends and target interventions.
- Undertake field visits to evaluate and improve the planning, programming, implementation and monitoring of assistance projects.
- Implement the establishment of sound monitoring processes, review final reports and on progress in order to advise on any corrective actions required or the need for additional resources to reach planned target levels.
- Apply UNHCR's corporate tools (e.g. Global Focus, Focus Client) to record data and assess the technical soundness of the operation and generate data for evidence-based decisions at the country-level.
- Assist in managing a transparent, consultative and responsible process for the approval of the country-level budgets and the allocation of resources.
- Assist in monitoring compliance to the organization's resource allocation framework, providing support and taking corrective action where required.
- Ensure compliance in issuance of audit certificates for Implementing Partners.
- Monitor the implementation of IP Risk Management techniques and tools.
- Perform other related duties as required.


- Provide inputs for the country operations plan (including budgets, staffing levels and structures) as well as prepare funding submissions, appeals and reports;
- Negotiate implementing partner agreements;
- Represent UNHCR in UN fora dealing with operations management and programmatic issues;
- Enforce compliance with UNHCR's global strategies, protocols and guidelines;

- Undergraduate degree (equivalent of a BA/BS) in Economics, Business Administration, Social Science or related field plus minimum 6 years of previous job experience relevant to the function. Graduate degree (equivalent of a Master's) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Knowledge of English and UN working language of the duty station if not English.

- Completion of the UNHCR Learning programmes or specific training relevant to functions of the position.
- Good knowledge of UNHCR financial rules, procedures and processes.
- Knowledge of UNHCR specific programmes (MSRP, Focus, etc.)
- Computer skills (in MS office).
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Programme Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M006L3 - Managing Resources Level 3
M003L3 - Judgement and Decision Making Level 3
M002L3 - Managing Performance Level 3
X001L3 - Analytical Thinking Level 3
X007L3 - Political Awareness Level 3
X008L3 - Stakeholder Management Level 3 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


¿ Experience in supporting a comprehensive multi-year and multi-partner protection and solutions strategy, including design of specific responses and result-oriented approach.
¿ Managing and integrating protection and solutions priorities throughout the operations management cycle, placing people of concern at the centre of the programme process and strengthening participation, communication and feedback.
¿ Full command of UNHCR Manual, programme objectives, Operations Plans, UN and UNHCR financial/budgetary rules and regulations as well as Results Based Management.
¿ Consensus teambuilding and cultural sensitivity needed as the team is diverse.
¿ Ability to work in multi-functional teams for improved programming.
¿ Ability to work in partnership and coordinate with a diversity of actors to advance operational objectives.
¿ Excellent communication, diplomatic and analytical skills ¿ both oral and written ¿ a knowledge of the politics and operations in the Latin-American context in general and in the Mexican context in particular. Ability to deal with adverse situations in the cultural context of Mexico.
¿ Experience in using MSRP and Focus
¿ Excellent command of Spanish and English, written and spoken is essential.
¿ Previous experience in Latin America is highly desirable. The current drivers of forced displacement in North of Central America (NCA) persist in 2019. Central Americans continue to cross Mexico¿s southern border in significant numbers to seek protection. Due to a lack of information, detention policies, the limited number of locations with COMAR presence as well as inadequate reception arrangements, many people with international protection needs attempt to make the dangerous journey north to the United States without making an asylum claim in Mexico. As progress has been achieved in building the asylum system and in improving reception arrangements, as well as in the provision of local integration opportunities, the number of claimants in Mexico has increased dramatically, requiring a comprehensive approach from the operation to ensure successful integration.
This increase is putting additional pressure on an already weak asylum system and assistance providers. The impact of the increasing number of claimants is most acutely felt in towns and cities close to the border with Guatemala. Authorities in southern Mexico report that public services are stretched by these arrivals and that this is feeding xenophobia. UNHCR estimates that violence against PoC is underreported, and generally goes unpunished. An increasing number of PoC have required relocation due to security risks in the southern states, especially transgender women. In Mexico, UNHCR is working with and supporting the government and other actors to build a stronger asylum and protection system that allows refugees to fully exercise their human rights, from the moment of entry into Mexico, to when a durable solution is found. To this end, the Operation in Mexico has prioritized actions aimed at ensuring access to the RSD procedure, which includes the dissemination, through different means, of information on access to asylum as well as measures to rapidly mobilise the needed support for persons of concern. The operation will in 2019 carry out a significant upscaling of its focus on integration, opening two new offices in the north which will strengthen the existing program with integration of refugees in Mexico. MONTERREY is the capital of the northeastern state of Nuevo León, a border state to the United States. Monterrey is an important industrial and commercial center, and the base of many international corporations.  It is one of the wealthiest cities in Mexico. Being this way, it has a high-level infrastructure:
Health ¿ Monterrey has a highly ranked medical infrastructure with some internationally acclaimed hospitals.
Education ¿ There are private schools. All private schools are bilingual (English-Spanish), and there are American, British and French schools.
Housing ¿ Apartments can be rented both furnished and unfurnished.
Entertainment ¿ Monterrey is the third most populous metropolitan area in Mexico. Therefore, it has a high demand and a high offer of entertainment: popular, classical, modern, etc.
Weather ¿ Monterrey frequently experiences extreme weather changes. It can be very hot during summer and cold during winter. The coldest months are January and February, and the hottest, April and May, although it is not always like that. Monterrey, too, is affected by the climate change.
For the rest of the information, Monterrey is a Mexican city and has the same status as the rest of the country:
Currency and exchange ¿ Mexican Peso. Dollars, Euros and traveler¿s checks can be exchanged at a currency Exchange office.
Communications ¿ Internet is available almost everywhere, but in houses and offices, a contract has to be made in order to access to this service.
Transportation ¿ There are public buses. If taxis are to be taken, it is recommended to call an Uber. Monterrey belongs to Security Risk Management area 10, North West with the current General Threat Level 3, Moderate. There are no known direct threats to UNHCR, yet the UNHCR personnel may be affected by crime, to include: homicide, kidnapping, carjacking, highway robbery. Violent crime (kidnappings, extortions, homicides, sexual assaults, personal robberies, residential break-ins) and non-violent crimes (financial scams, vehicle thefts, petty drug crimes) continue to be a serious concern. Organized criminal elements (Cartels) contribute to the high level of criminal violence in the state. The UNHCR personnel must remain security aware at all times, apply personal security measures and avoid movement after darkness. There is no curfew in Monterrey, yet the incidence at night hours is high.  While on road missions, exercise caution and always obtain Security Clearance through UNDSS COSNU, road travel at night is restricted. Large-scale public demonstrations or strikes are uncommon in Monterrey, but occasional, nationally-organized protests do happen. UNHCR personnel should avoid areas of civil unrest.

Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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