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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Maiduguri
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Protection Officer (Refugee)
    • Refugee rights and well-being
  • Closing Date: 2019-02-28

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Snr Clust Coord Off (Prot)

Maiduguri (Nigeria)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Senior Cluster Coordination Officer (Protection)

In complex humanitarian emergencies and natural disasters where UNHCR is designated as the Protection Cluster Lead Agency under the Cluster Approach, the position of Senior Cluster Coordination Officer (Protection) performs a dedicated coordination, strategy development and advocacy function. The Senior Cluster Coordination Officer (Protection) reports directly to the UNHCR Representative who has final accountability for the performance of UNHCR as Cluster Lead Agency. At the same time, the incumbent effectuates  UNHCR's commitment to work within the framework of the Inter-Agency Standing Committee (IASC) and the Cluster Approach. The UNHCR Protection Cluster Lead Agency functions, embodied in the role of Senior Cluster Coordination Officer (Protection), are critical in ensuring UNHCR¿s leadership within a diverse protection community. The Senior Cluster Coordination Officer (Protection) is expected to discharge UNHCR's lead role in the Protection Cluster and to impartially represent the interests of the members of the Protection Cluster, including the provision of active support, as applicable, to sub-clusters or working groups of the Cluster which may be coordinated by other Agencies. As a result, the Senior Cluster Coordination Officer (Protection) leads an inter-agency team in an environment that requires high standards of accountability and demonstrable leadership, coordination, negotiation and conflict resolution skills, and in which the principles of partnership and collaboration are essential.

The Senior Cluster Coordination Officer (Protection) represents the Protection Cluster in Inter-Cluster Coordination mechanisms. The Senior Cluster Coordination Officer (Protection) advocates for protection mainstreaming in the humanitarian response, leads the mainstreaming of early recovery activities in the Protection Cluster, and spearheads the integration of cross-cutting issues into the work of the Protection Cluster, especially age, gender and diversity.

The Senior Cluster Coordination Officer (Protection) clusworks closely with and/or directly supervises a multi-functional UNHCR Protection Cluster Support team, including, but not limited to, the areas of information management, needs assessment, profiling, registration, reporting and advocacy.

- The protection needs of populations of concern are met through timely and coordinated action by all cluster members.
- The protection of populations of concern is maximized through research, advocacy and effective consultative and feedback mechanisms.
- Effective coordination mechanisms and tools, including information management, are established and maintained with cluster members, government counterparts and donors, ensuring timely and effective needs assessment, planning, prioritization, implementation, reporting and evaluation.
- Strategies and activities delivered by the Protection Cluster enjoy political and/or financial support by other clusters, government, donors and other partners through effective prioritization, advocacy and resource mobilization.

Strategic Direction
- Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team¿s common humanitarian action plan.
- Convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results-oriented.
- Ensure coordination with government counterparts and other relevant authorities.
- Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts.
Needs Assessment and Resources Mobilization
- Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of all affected populations.
- Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes; Establish mechanisms for accountable and transparent financial resource allocation within the cluster.
Capacity Development
- Coordinate the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities.
- Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society.
Standards Setting
- Ensure adherence to IASC standard operating procedures for  IDP profiling.
- Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups.
- Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming.
- Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster.
Information Management
- Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level.
- Ensure that the Protection Cluster has a functional information management strategy and mechanism.
- Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations.
- Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
- Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies.
- Ensure the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur.
- Promote and strengthen national legislation relevant to internal displacement and durable solutions.

- Chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
- Issue reports and make advocacy statements on behalf of the Protection Cluster.
- Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues.
- Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
- Allocate financial and other resources within the Protection Cluster, when required, such as with regard to Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF).

- Graduate degree (equivalent of a Master's) in Law or Human Rights, International Relations or related protection oriented discipline plus minimum 8 years of previous work experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach. Undergraduate degree (equivalent of a BA/BS) plus 9 years or Doctorate degree (equivalent of a PhD) plus 7 years of previous relevant work experience may also be accepted.
- Knowledge of English and UN working language of the duty station if not English.

- Coordination Learning Programme.
- Management Learning Programme .
- Tri-Cluster Knowledge and Coordination Skills Training.
- Protection Learning Programme .
- Training on Protection in Natural Disaster Situations.
- Workshop on Emergency Management.
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Senior Cluster Coordination Officer (Protection) positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M002L3 - Managing Performance Level 3
M006L3 - Managing Resources Level 3
M005L3 - Leadership Level 3
M003L3 - Judgement and Decision Making Level 3
M004L3 - Strategic Planning and Vision Level 3
X007L3 - Political Awareness Level 3
X001L3 - Analytical Thinking Level 3
X008L3 - Stakeholder Management Level 3 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


In order to better address the protection deliver issues and effectively lead the inter-agency team in a diverse humanitarian community environment the candidate should have:
¿ high standards of accountability;
¿ demonstrable leadership, coordination, negotiation and conflict resolution skills and in which the principles of partnership and collaboration are essential;
¿ will be able to lead the inter-agency team;
¿ Previous experience on and knowledge of IDP populations/Cluster approach;
¿ Experience in conducting AGDM and participation in multi-functional assessment teams;
¿ Training and capacity building of implementing and governmental partners;
¿ Demonstrated drafting skills in English;
¿ Sensitive political context requires ability to work collaboratively with government counterparts;
¿ Consensus teambuilding and cultural sensitivity needed as the team is diverse;
¿ Multi-agency co-ordination and dealing with the public;
¿ Experience in dealing with multiple crises. UNHCR Nigeria continues to respond to a complex humanitarian situation in North-east Nigeria which has caused massive internal displacement as well as refugee outflows into the neighboring countries of Cameroon, Niger and Chad. In this complex humanitarian environment, UNHCR¿s humanitarian response targets IDPs, IDP returnees and refugee returnees.
The 2018 Humanitarian Response Plan (HRP), puts the number of IDPs in North-east Nigeria at 1.7 million. In addition, it is estimated that some 93,000 IDPs live in areas that are inaccessible to humanitarian actors due to insecurity.  The on-going efforts by the Nigerian forces to liberate more areas from Boko Haram control continues to create new displacements. In the first quarter of 2018, more than 100,000 new displacements were recorded. As new areas are liberated by the military, some IDPs started to spontaneously return to their Local Government Areas (LGAs). In 2017, some 1.3 million IDP returned to their LGAs. However, many of the returnees end up in IDP like situations in the LGA capitals, unable to reach their villages of origin which are still not secure for civilian habitation. The improved situation in some areas also engendered the spontaneous returns of refugees from neighboring countries. In the first quarter of 2018, over 16,000 spontaneous returnees (mainly from Cameroon) have been recorded.  In 2017, a tripartite agreement for the repatriation of the Nigerian refugees in Cameroun was signed between UNHCR and the Governments of Nigeria and Cameroon. This will pave the way for organized repatriation in 2018 and beyond. In the humanitarian response in the North-east, UNHCR leads the protection sector and co-leads the shelter / CCM sectors with IOM. Maiduguri is a large city but there are restrictions on movement of UN staff due to security reasons. All UNHCR international staff are housed in a guesthouse managed by the office.
Generally food, water and basic health facilities are available. The Guesthouse serves meals (breakfast and dinner) at a fee.
There is adequate cell phone network within Maiduguri town, however this becomes erratic 5 to 10kms from the town ¿ various options of cell phone providers are available.
Weather conditions are harsh with high temperatures coupled with sand storms during the harmattan season.
There is significant presence of humanitarian workers in Maiduguri, and with this comes increased prices for commodities; foods as well as rent.
Movement of the humanitarian actors to the areas outside the state capitals is through helicopters.  In some locations, humanitarian hubs, where humanitarian workers can stay on mission for a maximum period of three days, have been established. North-east Nigeria is under Phase IV in the UN security configuration. All field missions and related road movements should be carried out and completed between 0800 to 1600 hours. Mandatory Security Clearance for all travel to Maiduguri and to the newly liberated areas. Although the Nigerian military has made significant gains against the insurgents, insecurity is still widespread with frequent suicide bombings, kidnappings, ambushes and indiscriminate attacks on military and civilian targets.
There are frequent suicide bombings in parts of the city. Staff are advised to stay away from large gatherings (markets, bus stations, churches, mosques, etc.) Staff are to leave offices by 1700 hours latest daily and be prepared to work from home when necessary.
Security issues are discussed in the North-east Nigerian once every 2 weeks and recommendations made to the SMT based on advice from North-east Security cell. Joint contingency plans are in place.
Mandatory SSAFE training and BSITF and ASITF for all staff being deployed to Maiduguri.

Please note that the closing date for vacancies in the Addendum 4 is Thursday 28 February 2019 (midnight Geneva time)

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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