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  • Organization: DRC - Danish Refugee Council
  • Location: Lashio, Northern Shan
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Protection Officer (Refugee)
    • Project and Programme Management
  • Closing Date: 2019-02-28

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Protection Officer – Case Management

Lashio, Northern Shan


The Danish Refugee Council (DRC) is an international humanitarian organization implementing relief and development activities in more than 30 countries. DRC/DDG is a non-governmental, non-political and non-religious organization and for DRC/DDG, people’s right to a life with dignity is central to all that we do. Danish Demining Group (DDG) is a department within DRC; the DDG mandate is to recreate a safe environment where people are free from the threat of landmines, explosive remnants of war and small arms and light weapons. DRC/DDG has been operating in Myanmar since 2009, in Northern Shan in 2016, responding to humanitarian needs of Internally Displaced Persons (IDPs) and conflict-affected populations. The DRC/DDG programme is rooted in a strong protection outreach that includes protection monitoring, tailor-made assistance and programmatic integration through mine action including provision of Mine Risk Education (MRE) and Landmine Victim Assistance (MVA) in the most contaminated and conflict-prone areas of Myanmar.


To support DRC/DDG programme in Northern Shan State, DRC/DDG is looking for highly motivated and capable candidates to fill the following position:


Job title:                                              : Protection Officer – Case Management

Employment category                         : H - Non-manager

Reporting to                                        : Project Manager- Protection

Direct reports                                      : Protection Assistants


Overall purpose of the role:


  • The Case Management Officer works as part of the DRC's Protection Team, under the leadership, support, and guidance and direct supervision of the Protection Manager. He/she is responsible for supporting the efficient Case Management implementation of DRC’s Protection activities in Northern Shan State.
  • Develop and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s sector activities

Geographic scope: Area (Northern Shan)

This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to protection assistants.



Programming & Operations

  • Support and provide technical guidance to case workers /protection assistants in the identification, recording and response to protection cases.
  • Ensure that the most urgent issues are brought to the attention of the Protection Manager
  • Be responsible for the referral of cases to other agencies. Establish and develop relationships with other agencies’ focal points.
  • Conduct weekly case management meetings with case workers and the Protection Manager to share updates and discuss the way forward.
  • Ensure confidential handling of individual case files and databases.
  • Ensure that project activities related to case management are carried out in accordance with relevant DRC standards, guidelines and SOPs, DRC Code of Conduct and in coordination with relevant actors in the field.
  • Maintain and update case management database, produce regular internal reports on cases and referrals.
  • Prepare internal weekly protection reports/trackers to be submitted to the Protection Manager; these reports should summarize case management activities carried out by the Protection teams and underline key weekly findings;
  • Regularly liaise with the DRC MEAL Officer and ensure the accurate management of data records and trackers.


Coordination and representation

  • Support Line Manager where appropriate in liaising with relevant duty bearers in Northern Shan State
  • Collaborate with relevant internal and external technical experts on sector relevant issues
  • Represent DRC at meetings and other relevant technical coordination meetings


Project development

  • Ensure adequate support and capacity building is provided for delivery of high quality case management activities;
  • Ensure adherence to DRC/DDG’s national staff policy guidelines and ensure adherence by all direct reports;
  • Monitor and evaluate projects
  • Ensure compliance with MOSS (minimum operating security standards) and provide constructive input into safety / security discussions for field level operations



  • Support the Program Manager for monitoring of financial commitments and expenditures against budgets and provide timely feedback on budget follow-up for case management activity
  • Plan and coordinate proactively logistics and movements of staff from and to different operational areas
  • Initiate procurements and ensure their execution
  • Ensure distribution plans are prepared and shared with logistics in a timely manner
  • Perform any other relevant tasks as requested by Line Manager and / or Area Manager.


Experience and technical competencies: (include years of experience)

  • Minimum 2 years of practical experience in sector area working for an INGO
  • Relevant field experiences and strong technical skill on Case management
  • Excellent skill in MS Word, Excel, and PowerPoint
  • Understanding of operational context in Northern Shan State
  • Strong organizational skill, leadership skill and attention to details.


Education: (include certificates, licenses etc.)

  • Relevant university degree (e.g. political science, international development, or economics) or equivalent professional qualification


    Languages: (indicate fluency level)

  • Fluency in Burmese language. English and additional local languages would be an asset


    Key stakeholders: (internal and external)

  • Coordinate with relevant stakeholders in the field and liaise with relevant authorities and individuals to ensure a smooth implementation of activities;


  • Contract: Regular DRC staff contract, including a probation period of 3 months;
  • Salary: Highly competitive salary and conditions.


This position is open for Myanmar Nationals only. DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and women are strongly encouraged to apply.


Application process:

This position is open for Myanmar Nationals only. DRC strongly advocates for equal opportunity and promotes a diversified and inspiring working environment. Therefore, qualified candidates of ethnic minorities and woman are strongly encouraged to apply.


No later than: 28 February 2019 (COB/5pm)


Applicants who meet the above-mentioned requirements should apply by submitting their applications by clicking on the apply bottom with English (consisting of Cover Letter and CV of no more than 4 pages, including contact details of 3 professional references):

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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