UX Designer

London

Organization: BRC - British Red Cross
Location: London
Grade: Level not specified - Level not specified
Occupational Groups:
- Information Technology and Computer Science
- Design (digital, product, graphics or visual design)
Closing Date: Closed

UX Designer / Researcher (x2)
Location: London
Hours per week: 35
Contract type: 1 years' fixed term
Salary: GBP 38,000 - 40,000 pro rate per annum (including London weighting)

Could you design and test new products which provide impactful solutions to help people in crisis?

What you will be doing
As UX Designers you will help us redesign essential products and services -improving the experience of people in crisis as well as our volunteers and staff.

As part of the digital team, you'll collaborate with users, service volunteers and staff as well as delivery managers, developers and other designers.

Projects being worked on
The two roles will cover a number of projects, including three major initiatives: Mobility Aids, Curriculum and Volunteer Experience.

Mobility Aids: following a successful project developing the ability for users to search for and reserve equipment online, we're now supporting the service in their move to a social enterprise model. This will make the service more sustainable in the long term and means some key changes to the digital elements of the service. We're looking for someone with a strong focus on putting the user at the centre.

Curriculum: With first aid education being added to the curriculum, we're looking at how we can best support learning in schools. Digital will play a key part of this, and we're looking for someone who's going to ensure what we build is designed with our users at the heart. Experience of working within either education or first aid would be ideal, but not essential.

Volunteer Experience: Following an extensive service design project, we have several concepts which we're looking to design and test to improve recruitment and engagement of the 20,000+ volunteers who support our services across the UK (E.g. event first aid, refugee support, independent living).

We use kindness to help those in crisis, and behind every great cause there's a great team making everything possible.

It is essential that our organisation is meeting the changing and increasing expectations of those in crisis, and our volunteers and staff providing services.
Our Central Innovation work across the organisation, identifying opportunities and finding new ways in which we can better accomplish the British Red Cross mission and support people in crisis.

Our team is small but what we can accomplish is huge, and we're all united by a shared passion for being at the forefront of innovation and technology, and developing exciting products.

This role might be for you if...

You have sound experience of conducting user research; primarily qualitative, but ideally quantitative too
You have experience of creating and working with design patterns as well as hands on experience of the product lifecycle
You have experience of working with internal legacy systems/processes and working with different teams managing different requirements with an understanding of content and service design
You can translate research into deliverables and have skills in user testing, journey mapping experience and rapid prototyping

Closing date for applications is 23:59 on the 28th of February 2019 with interviews to follow.

Please click here to view the full job description and person specification for this position.

We offer multiple staff benefits, these include:
*   36 days holiday (including Bank Holidays)
*   Option to buy an extra 5 days annual leave
*   Up to 6% contributory pension
*   Flexible working policy

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we're looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis

This vacancy is now closed.
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