Service Designer

Service Designer
Location: Moorgate, London 
Contract type: Permanent  
Hours per week: 35
Salary: GBP 40,000 - 45,000 per annum DOE (inc London weighting)

Opportunity for an experienced Service Designer to join our Digital team ensuring our users are at the heart of our design and development process.

As part of the Digital team, you'll collaborate with users, service volunteers and staff as well as delivery managers, developers and other designers.

What you will be doing 

The Service Designer will support the re-design of key services, such as refugee services/independent living (in particular how we improve case management for service users, staff and volunteers), looking at how we can meet service user needs while incorporating new business models (e.g. social enterprise), exploring opportunities for large scale behaviour change around crisis response and first aid education.  You can find recent examples of our work here and here.

The ideal person will be experienced in divergent and creative thinking, be able to simplify complex issues and find clever solutions and shape our approach, structure and ways of working to achieve our ambition. They will make an impact through breadth of experience and will role model the behaviours, skills and mindset that a customer-centric culture is built upon. They will need to upskill others within the organisation to help bring them on the journey.

We use kindness to help those in crisis, and behind every great cause there's a great team making everything possible.
It is essential that our organisation is meeting the changing and increasing expectations of those in crisis, and our volunteers and staff providing services.

Our Digital team works across the organisation, identifying opportunities and finding new ways in which we can better accomplish the British Red Cross mission and support people in crisis.  Our team is small but what we can accomplish is huge, and we're all united by a shared passion for being at the forefront of innovation and technology, and developing exciting products.

What we are looking for
You should have demonstrable knowledge and passion for innovation; including user insight, design thinking, lean start-up, rapid prototyping and agile delivery.

You should have a proven record of innovation, product or service development and designing customer-focused propositions in a range of contexts with experience of conducting user research, creating and working with design patterns and designing services to remove complexity.

With experience of working within an agile team/environment, you should be able to storyboard and design services/products and be able to simplify complex issues, find clever solutions and to help shape our approach, structure and ways of working.

In addition to service design activities, we are looking for someone with a passion for design more broadly - someone who would also been keen to support with UX, UI as required alongside the broader digital team.

Closing date for applications is 23:59 on the 3rd of March 2019 with interviews to follow.

Please click here to view the full job description and person specification for this position.

We offer a wide range of staff benefits, these include:
*36 days holiday (including Bank Holidays)
*Option to buy an extra 5 days annual leave
*Up to 6% contributory pension
*Flexible working policy

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Learn more about us here

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

 
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis