Monitoring & Evaluation Manager
Erbil (Iraq) | Iraq
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.
The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs
NRC in Iraq
The unfolding crisis in Iraq is one of the most complex humanitarian emergencies in the world today, with millions of uprooted Iraqis, and hundreds of thousands of Syrian refugees. For the past several years, millions of people have been displaced from and within Iraq as a result of military operations. At the end of 2015, the Iraqi Security Forces (ISF) began a military operation to enter and retake control of parts of the country under the control of armed opposition groups, especially in the Anbar governorate. Civilians have been caught in the crossfire.
NRC has been present in Iraq since 2010, with offices located in Baghdad, Erbil, Dohuk, Kirkuk and Mosul. We have scaled up our response across Iraq to meet the large-scale crisis facing the country, reaching Iraqis with emergency assistance and supporting Syrian refugees as they live in exile. Our goal is to always be prepared to work in new settings, so we are establishing more local partnerships in Iraq. Additionally, NRC is part of the UNICEF and WFP-led Rapid response mechanism (RRM), which enables us to reach newly displaced populations with the most urgent life-saving assistance.
Today, NRC is one of the biggest cash providers in Iraq. Our emergency assistance also includes distributing food rations, hygiene kits, water and basic non-food items (NFIs). In the winter months, we also provide blankets and heaters. We pay particular attention to gender equality and ending gender-based violence (GBV).
M&E Manager – Erbil Iraq
The role of the M&E Manager is to strengthen (and where required establish) systems that promote evidence-based decision-making, programme and project performance, and internal management. The M&E Manager will contribute to quality programming through supporting access to and use of relevant and timely information on programme scale, relevance, and effectiveness. Within this context, the M&E Manager will provide technical support to in-country staff pertaining to M&E and build capacity in the country mission by identifying and supporting the implementation of effective, cost efficient and meaningful M&E systems.
Role Specific Information
- Lead and manage processes to establish CO and area office (AO) level M&E systems
- Lead the effort in continuously evaluating CO and AO M&E staffing structure in response to external variables, M&E team’s mandate, project and programme M&E activity and team resourcing.
- Support development of CC strategies, through data provision and analysis, and ensure quality control of the M&E component during proposal submissions
- Support the Head of Programs and Country Director in advocating for M&E support from donors, partners; and participate in Country Strategy development process to ensure M&E remains a high priority in the country program
- Encourage absorption of lessons and recommendations being provided by various CO events: evaluations, assessments, technical visits, learning reviews; and that monitoring data are feed into management decisions and used in program management
- Maintain and improve the beneficiary feedback and complaints mechanism (as the current cornerstone of Iraq’s accountability framework), ensuring staff capacity and integration of the system across all area offices
- Support the development and implementation of ‘information provision’ and ‘beneficiary participation’ throughout the project cycle management as a stand-alone effort to embed into programs
- Support internal improvement processes through the development of an annual M&E strategy, based on use and analysis of standard M&E tools and checklists; and global theory of change and mandatory indicators
- Capture and disseminate learning from global studies, evaluations, annual learning reviews
- Other activities agreed and discussed with the Head of Programs.
- Ensure NRC’s data collection systems are in place and information is properly stored and analyzed
- Overall responsibility for the recruitment of qualified staff for the area office
- Contextualize, adapt and implement SOPs and procedures to ensure effective provision of assistance to hard-to-reach areas
Our Ideal Candidate:
A university graduate in a relevant field(s) with minimum 2-3 years experience in creating and leading the implementation of M&E systems in humanitarian/recovery settings, especially in complex and volatile environments. Fluency in English, both verbal and written is required. Knowledge of Arabic and previous work experience in the Middle-East and Iraq will be a distinct advantage.
Contract period: 24 months
Salary/benefits: According to NRC’s salary scale and terms and conditions
Duty station: Erbil, Iraq
Approved health certificate will be requested before contract start