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  • Organization: IRC - International Rescue Committee
  • Location: Amman
  • Grade: Consultant - Contractors Agreement - Consultancy
  • Occupational Groups:
    • Monitoring and Evaluation
  • Closing Date:

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Accountability consultant

Amman (Jordan)

Requisition ID: req4158

Job Title: Accountability consultant

Sector: Monitoring & Evaluation

Employment Category: Consultant

Employment Type: Full-Time

Location: Amman, Jordan

Job Description


Founded in 1933, the International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work today in around 30 countries, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.


Assist the accountability Team in managing and strengthening the accountability system and services across country program. She/he is responsible to process incoming complaints and assists with administrative activities.


  • Receiving, recording, classifying and routing complaints for attention
  • Support and facilitate internal and external referrals
  • Responding to requests for information and channeling feedback through the Whatsapp and Vibar.
  • Tracking progress and status on complaints and communicating back decisions.
  • Support in compiling statistics for analysis and reporting on complaint and feedback cases
  • Support in following up and assisting with case management progress and deadlines
  • Assist in maintaining software (JIRA&ONA) to manage data


(0-1) Year in monitoring, evaluation, Accountability and learning, and/or social services, with case management experience and interaction with beneficiaries strongly preferred.

Excellent interpersonal and communication skills and excellent writing and editing skills.

WORK ENVIRONMENT / term of payment:

This service contractor is based in Amman with standard office work environment (8:30am – 5:00 pm) with daily payment and it is required signed timesheet.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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