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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: area office hebron/ bethlehem- relief & social services department
  • Grade: Grade 11 - Locally recruited area staff - Administrative support
  • Occupational Groups:
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Documentation and Information Management
  • Closing Date: 2019-03-26

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Area Registration Officer-Area Office Hebron/ Bethlehem

area office hebron/ bethlehem- relief & social services department

Vacancy Announcement

Area Registration Officer, Grade 11

Deadline for Applications

26 March 2019

Contract Status


Contract status


Option One:

Fixed-Term Appointment for 3 years (applies to internal candidates on Fixed-Term contract only); including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need.

Option Two:

Limited Duration Contract for 1 year (applies to external candidates and internal candidates on LDC); renewable; Appointment subject to funding confirmation.

Vacancy Announcement Number


Duty Station & Department

Area Office Hebron/ Bethlehem- Relief & Social Services Department

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women.

UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you.

UNRWA's human development goals

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. UNRWA has identified four human development goals as the focus of the Agency's operations in committing to fostering human development of Palestine refugees by helping them to: lead long and healthy lives, acquire knowledge and skills, achieve decent standards of living and enjoy human rights to the fullest possible extent.

How can you make a difference? 

You will be joining a team of around 5,000 staff in the West Bank Field Office working to foster the human development of some 800,000 registered Palestine refugees.••

The incumbent administratively reports to Area Relief and Social Services Officer (ARSSO); and technically to Field Eligibility and Registration Officer (FERO).

The main responsibilities include:

In accordance with established Agency policy and procedures, the• incumbent:

•         In coordination with the FERO or/and Assistant/FERO, supervises, guides and advises Registration Assistants at Area level on day-to-day activities and ensures compliance with the Consolidated Eligibility and Registration Instructions (CERI).

•         Ensures the safety and security of the on-line registration system and other confidential and/or sensitive information at Area level; maintains all registration records in safe custody;

•         Reviews and approves registration applications concerning registered persons such as transfers, splitting, etc. and recommends other applications that require higher approval authority;

•         Checks and compares electronic/computerized forms with relevant documents for registration functions carried out by Registration Assistants at Area level before sending to Field Office; ensures complete documentation sets are submitted;

•         Arranges for printing and distribution of new registration cards and replacement of lost or damaged ones; ensures safe disposal of old cards when received;

•         Receives queries and complaints from refugees concerning eligibility and registration matters; settles some at Area level and forwards the more complex cases to the Field Eligibility and Registration Officer for further review;

•         Prepares a monthly statistics report regarding his/her Area for use in planning and forecasting by management.

•         Conducts quality control over registration transactions and issuance of registration cards and scanned documents performed by Registration Assistants.

•         Verifies refugee status for requests received from other departments to identify eligibility for UNRWA services.

•         Ensures that the Registration Assistants within his/her respective Area are adequately and sufficiently trained to carry out their work in an efficient manner and in compliance with the set policies, processes and procedures.

•         Checks for and alerts his/her supervisor on any errors/negative trends, whether data or system related, in order to initiate corrective action.

•         Performs such other duties as may be assigned.•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••

Conditions of service•

Option One:• Fixed Term Appointment, Grade 11

Monthly basic salary JD754.3. Other benefits include monthly Provident Fund contribution (15% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable).

Option Two: Limited Duration Contract (LDC- Band D)

Monthly basic salary JD700.90 depending on the professional knowledge and experience. Other benefits include compulsory medical insurance, 30 days of annual leave pre-rated to the duration of the contract where less than one year, and family allowance (if applicable).

To qualify for this position, you will need:


Post-secondary diploma in business administration or other related discipline.

Preference will be given to BA holders in business administration, public administration and Management Information System (MIS).



At least five years' experience in registration activities with reasonable experience in area administration.


Good command of spoken and written Arabic and English.

Only applicants from Sub Area Bethlehem; cities, villages & camps will be considered.


Candidates with an equivalent combination of relevant academic qualifications, professional training and progressive work experience may also be considered.

You will also need to demonstrate the following competencies:

•         Ability to work under pressure and cope with heavy workload.

•         Effective organizational and communication skills.

•         Demonstrated ability in leading and being a part of a team.

•         Ability to take initiative and maintain cordial relationships with all concerned.

•         Knowledge and ability to operate basic computer software used by Agency.

Desirable qualifications:

•         Possession of a valid driving license.

•         Knowledge of the refugee community and Agency rules, regulations and instructions relating to Relief and Social Services.

For guidance on how to prepare for competency-based interviews:


How to apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address and mobile phone number that you will indicate in your Personal History Profile are accurate, candidates shortlisted for test or interview can be contacted by e-mail or phone.

The United Nations does not charge fees at any stage of the recruitment process. The United Nations does not concern itself with information related to bank accounts.

General information

This vacancy notice is open to internal and external candidates. As an Area post, preference will be given to local candidates already based in the duty station of the post.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.

Date of issue: 07 March 2019

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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