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  • Organization: DRC - Danish Refugee Council
  • Location: Damascus
  • Grade: Senior - Internationally recruited position - Senior level
  • Occupational Groups:
    • Administrative support
    • Managerial positions
    • Operations and Administrations
  • Closing Date: 2019-03-30

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Head of Support Services

Damascus (Syria)

Overall purpose of the role:  
This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities. 
  • Operationally and strategically responsible for Finance, Human Resources, Supply Chain, Administration and/or IT. 
  • Oversees, develops and provides strategic direction to his/her support areas. 
  • Lead and manage the support managers (including people planning, performance, well-being and development) 
  • Manage, deliver and report on current operations programme support in geographic scope 
  • Establish high performing support teams ensuring high-quality approaches are maintained 
  • Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions. 
  • Responsible for the strategic development, management and implementation of the support operations 
  • Ensure appropriate technical support is available to programs, in line with organizational priorities 
  • Ensure support for annual planning and review processes 
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines 
Operational Management 
  • Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit 
  • Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision 
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area. 
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems 
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy 
  • Ensure that all administrative and legal-related systems are accurate and maintained 
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support 
  • Contribute to the development and implementation of DRC’s global development initiatives 
DRC Dynamics ERP System 
  • Ensure ERP functionality is properly used by relevant staff 
  • Apply reports and data analytics from DRC Dynamics to improve overall performance 
  • Act as heavy user for most of the Projects & Finance functionalities 
About you
Experience and technical competencies:  
  • At least 7 years' experience in relevant field 
  • At least 4 years' experience with people management 
  • Experience in a similar role in an international NGO 
  • Proven leadership skills and a competence in people management 
  • Proven operational management experience and capability, including in conflict areas 
  • Proven significant financial, information and systems management experience 
  • Significant experience in procurement and tender processes 
  • Understanding and experience of institutional fundraising 
  • Understanding of the countries in which DRC operates and sensitive to the cultural context 
  • Experience working in an ERP system, including 
  • Full professional proficiency in English
  • Arabic speaking candidates are strongly desired

In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process

Collaborating: You involve relevant parties and encourage feedback

Taking the lead: You take ownership and initiative while aiming for innovation

Communicating: You listen and speak effectively and honestly 

Demonstrating integrity: You act in line with our vision and values

We offer
Contract length: 24 months

Employment category: E band

Unit/department: Support Services

Location: Damascus with frequent travel to the field


Application process

Interested? Then apply for this position by clicking on the apply button

Application deadline: 30 March
Applications sent by email will not be considered.
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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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