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  • Organization: DRC - Danish Refugee Council
  • Location: Damascus
  • Grade: Senior - Internationally recruited position - Senior level
  • Occupational Groups:
    • Administrative support
    • Managerial positions
    • Operations and Administrations
  • Closing Date: 2019-03-30

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Head of Support Services

Damascus (Syria)

Overall purpose of the role:  
This role has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities. 
  • Operationally and strategically responsible for Finance, Human Resources, Supply Chain, Administration and/or IT. 
  • Oversees, develops and provides strategic direction to his/her support areas. 
 
Responsibilities:  
Management 
  • Lead and manage the support managers (including people planning, performance, well-being and development) 
  • Manage, deliver and report on current operations programme support in geographic scope 
  • Establish high performing support teams ensuring high-quality approaches are maintained 
  • Develop and improve operational approaches, compliance and systems, and support the Regional/Country Director to build and deliver effective and sustainable interventions. 
  • Responsible for the strategic development, management and implementation of the support operations 
  • Ensure appropriate technical support is available to programs, in line with organizational priorities 
  • Ensure support for annual planning and review processes 
  • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines 
 
Operational Management 
  • Support the Country/Regional Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit 
  • Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision 
  • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area. 
  • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems 
  • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy 
  • Ensure that all administrative and legal-related systems are accurate and maintained 
  • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support 
  • Contribute to the development and implementation of DRC’s global development initiatives 
 
DRC Dynamics ERP System 
  • Ensure ERP functionality is properly used by relevant staff 
  • Apply reports and data analytics from DRC Dynamics to improve overall performance 
  • Act as heavy user for most of the Projects & Finance functionalities 
 
About you
Experience and technical competencies:  
  • At least 7 years' experience in relevant field 
  • At least 4 years' experience with people management 
  • Experience in a similar role in an international NGO 
  • Proven leadership skills and a competence in people management 
  • Proven operational management experience and capability, including in conflict areas 
  • Proven significant financial, information and systems management experience 
  • Significant experience in procurement and tender processes 
  • Understanding and experience of institutional fundraising 
  • Understanding of the countries in which DRC operates and sensitive to the cultural context 
  • Experience working in an ERP system, including 
  • Full professional proficiency in English
  • Arabic speaking candidates are strongly desired
 

In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process

Collaborating: You involve relevant parties and encourage feedback

Taking the lead: You take ownership and initiative while aiming for innovation

Communicating: You listen and speak effectively and honestly 

Demonstrating integrity: You act in line with our vision and values

 
 
We offer
Contract length: 24 months

Employment category: E band

Unit/department: Support Services

Location: Damascus with frequent travel to the field

 

Application process

Interested? Then apply for this position by clicking on the apply button

Application deadline: 30 March
 
Applications sent by email will not be considered.
 
If you have questions or are facing problems with the online application process, please contact our job support at drc.ngo/jobsupport.
 
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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