Re-advertisement: ICT Associate, G6 TA, 364 days, UNFPA PSB, Copenhagen, Denmark

The post is located in the UNFPA Copenhagen Office/Procurement Services Branch of the Division for Management Services. The incumbent reports to report to a supervisor in PSB and is responsible for supporting the business needs of the PSB applications (On PreITSOe and Google Cloud Environment), IT Operational Support as required, Reproductive Health Interchange, UNFPAProcurement (former AccessRH), internal communication and knowledge management tasks through documentation of business processes and provision of business analyst support.

Responsible for Systems Analysis support, Implementing business requirements, designing, programming and testing of solutions to meet the business needs of PSB-related applications.

Responsible for maintenance and support of RHInterchange, UNFPAProcurement (former AccessRH), and the underlying functionality and infrastructure.

Responsible for internal communication and knowledge management related activities.

In  direct  support  of  UNFPA’s  strategy  to  achieve  the  ICPD/MD  Goals  and  ensuring  the effective  and  efficient  implementation and support of  PSB applications, UNFPAProcurement (former AccessRH) website, Internal Communication and Knowledge Management tasks, the  incumbent  will  be  required  to provide the following services:

Internal development, programming, support, implementation and maintenance of the PSB internal website applications:

• Update/manage internal PSB websites (Myunfpa.org portal, PSB Community, Liferay PSB Portal, Google Apps sites)
• Interface  applications  with  each  other  and  with  existing  tools  used  by  PSB  in  order  to minimize duplication of data and data entry requirements.
• Update/manage external PSB related websites (unfpa.org, unfpaprocurement.org)
• Serve on UNFPAProcurement (former AccessRH) website steering committee and follow SOP to manage revisions to unfpaprocurement.org
• Create software designs, programming and testing for UNFPAProcurement (former AccessRH) internet/intranet applications. Develop and maintain UNFPAProcurement (former AccessRH) web applications using Liferay Portal software, Java, J2EE and other web technologies.
• Implement enhancements to existing PSB and/or UNFPAProcurement (former AccessRH) website applications.
• Bug fixing, address user reported problems with the PSB and/or UNFPAProcurement (former AccessRH) website applications and any other custom developed applications for PSB/UNFPA.
• Involve in Proof-of-Concept projects in the areas of Supply Chain, Data Exchange, improving existing PSB IT Landscape w.r.t use of CI/CD tools, Google Cloud Environment, User Interface enhancements w.r.t PSB website resources.

System Analysis and Managing projects:

• Requirements and Systems analysis for UNFPAProcurement (former AccessRH) internet/intranet applications. Managing new/existing projects as required with best management practices like PRINCE2 and other methodologies as required.
• Liaise with colleagues, stakeholders from ITSO, colleagues and working with external software vendors in executing projects under the supervision of PSB IT Manager.
• Managing new/existing projects by working with colleagues, stakeholders and software vendors

Development, implementation and maintenance of the website applications (including third party development):

• Provide input, as required, to the preparation/revision of PSB applications and/or UNFPAProcurement (former AccessRH) business processes, particularly as they relate to transactions performed via the website.    
• Work in collaboration with any external consultants, team members and ITSO, assist in identifying where existing processes will need revision or new applications will be required to ensure the effective functioning of the PSB/ UNFPAProcurement (former AccessRH) website applications
• Implement additional enhancements if any and testing of PSB/ UNFPAProcurement (former AccessRH) applications developed and by third party.
• Oversee  the  implementation  and  testing  of  the  agreed  applications  and  provide  PSB management with a recommendation for provisional acceptance or rejection of the new UNFPAProcurement (former AccessRH) website applications/interfaces.
• Assist, Implement deployment and testing of applications developed by third party onto Development and Staging environments. Involve in testing and bugfixing and ensure all business requirements are met. Ensure product is designed as per the specification. Prepare release documents and execute application release procedures on Production systems for Go Live.
• Maintenance of deployed live use applications, identify and fix performance issues.
• Assist as required in training/coaching UNFPA staff in use of the newly developed web-based systems for purchasing or research, either on line or through workshops.
• Website maintenance, maintaining revisions, upgrades, resolve issues.
• Liaise  and  coordinate  with  corresponding  responsible  branches  in  UNFPA,  particularly with  the  ITSO  Branch,  in  reference  to  technical  developments  and  enhancements  to provide informative and accurate content.

PSB and Nordic Office ICT Support

• Provide hardware (Dell Laptop, Desktop, Xerox workcenter MFP, IT infrastructure) and software (Microsoft client OS, Office, Outlook, Google Apps, VMview, vSphere, ZenDesk, SuperOffice CRM) technical helpdesk support to all UNFPA PSB and Nordic Office end users.

Document Management:

• Manage procurement templates and ensure they are update regularly updated and the most up to date versions are available for all staff. 
• Maintain a versioning system for PSB where documents can be stored safely and organized following the directions of iDocs project for documents management.
• Maintain procurement procedures document and linked files, ensuring that revised annexes are linked and the most up to date procedures document is available on relevant unfpa websites/systems.
• Continually collect feedback on psb related websites pages, implement changes, website content updates, enhancements and corrections if any, organize revisions when necessary.

Internal Outreach:

• Coordinate future communications initiatives (e.g. Newsletter, Twitter, Facebook and Blog) shared via websites as appropriate.
• Maintain strong relationship with PSB Communications team to provide technical support w.r.t implementing/maintaining updates on websites and other communication channels as required. Liaise with HQ communications and website teams as required.

Training Materials:

• Work on development of internal online training materials and provide periodic trainings to staff on applications/websites as appropriate.
• Maintain e-learning programs and track participation.
• Provide training materials or help guides for websites and/or applications of unfpaprocurement website and other PSB applications/general software tools.

Frequent liaising with stakeholders from diverse countries, cultures and professional backgrounds in person, email, phone, etc. Key stakeholders include PSB colleagues, ITSO, contracting companies, various NGOs and other organizations.

Education:

• Completion  of  secondary  education is required.   
  University degree or equivalent certification in Computer  science, Engineering, or related fields would be very useful and weighted accordingly, but is not a requirement.

Knowledge and Experience:

• Minimum 6 years of relevant work experience preferably an international, customer-focused organization is required.
  
  Note that an Advanced University degree (or equivalent: i.e CPA, ACCA, Jurist Doctor etc) in Computer Scince, Engineering, etc. in combination with 4 years of relevant work experience may be accepted in lieu of 6 years of experience.
  
  
• Experience with the SDLC, SQL and relational databases like MySQL, MSSQL and Oracle is advantage.
• Development experience with Java (preferably JSF2, Hibernate, Struts and Spring), Javascript, JQuery and any other Javascript based frameworks is advantage.
• Experience with XML, Apache, Tomcat, Webservices and Ant is advantage. 
• Experience with Liferay or other portlet Container software is advantage.
• Experience developing Java portlets is advantage.
• Experience in developing new technology platforms that integrate with existing systems is advantage.
• Experience  in  web-enabled  technology,  particularly  related  to  internet  portals  and commodity markets, web-shopping applications, e-commerce is advantage.
• Experience in – or knowledge of – Linux/Unix is advantage.
• Excellent working knowledge of MS Office applications, especially Excel is a strong asset.
• Experience or have basic familiarity with Cloud Computing Environments.
• Experience with PeopleSoft is an asset.

• Experience with PRINCE2 is an asset.
• Experience with SuperOffice development is an asset.

Core Competencies:

• Working in teams
• Ability to liaise with people from different organizations
• Results oriented
• Excellent Oral and Written Communication.
• Communicating information and ideas
• Ability to establish and maintain harmonious relationships with colleagues
• Well organized and conscientious
• Self-starter and self-motivator; ability to work with minimal supervision

Functional Competencies:

• Job knowledge and technical expertise
• Strong analytical skills
• Organizational skills
• Detail oriented
• Innovative in seeking improved working methods and solutions to problems

Languages:

• Fluency in written/oral English is required
• Knowledge of other UN languages is an asset

Other Desirable Skills:

• Ability to work under pressure
• Flexibility and adaptability, in dealing with changing circumstances or job requirements
• Creativity