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ICT Assistant (National Psoition) - Iraq

Ramadi

  • Organization: NRC - Norwegian Refugee Council
  • Location: Ramadi
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Administrative support
    • Information Technology and Computer Science
    • IT (Software)
  • Closing Date: Closed





The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.



The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs




NRC in Iraq

The unfolding crisis in Iraq is one of the most complex humanitarian emergencies in the world today, with millions of uprooted Iraqis, and hundreds of thousands of Syrian refugees. For the past several years, millions of people have been displaced from and within Iraq as a result of military operations. At the end of 2015, the Iraqi Security Forces (ISF) began a military operation to enter and retake control of parts of the country under the control of armed opposition groups, especially in the Anbar governorate. Civilians have been caught in the crossfire. 

NRC has been present in Iraq since 2010, with offices located in Baghdad, Erbil, Dohuk, Kirkuk and Mosul.  We have scaled up our response across Iraq to meet the large-scale crisis facing the country, reaching Iraqis with emergency assistance and supporting Syrian refugees as they live in exile.  Our goal is to always be prepared to work in new settings, so we are establishing more local partnerships in Iraq.  Additionally, NRC is part of the UNICEF and WFP-led Rapid response mechanism (RRM), which enables us to reach newly displaced populations with the most urgent life-saving assistance.

Today, NRC is one of the biggest cash providers in Iraq. Our emergency assistance also includes distributing food rations, hygiene kits, water and basic non-food items (NFIs). In the winter months, we also provide blankets and heaters.  We pay particular attention to gender equality and ending gender-based violence (GBV).

ICT Assistant - Ramadi

The purpose of Information & Communication Technology ICT Assistant  position is overall establishment and implementation of NRC Information & Communication Technology systems and procedures in South and central office. S/He will be responsible for day to day management of IT functions, ensuring the proper functioning of LAN, Server and, E-mail system and internet connectivity.

Responsibilities:

  • Ensure NRC all users abide to global NRC ICT policies and procedures
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Participate in the procurement processes of ICT equipment
  • Analysis of problems, finding and delivering permanent solutions to problems, pro-actively troubleshooting and providing durable solutions to re-current problems
  • Updating  IT Inventory monthly and submit to Logistic Coordinator
  • Contacting IT Coordinator in NRC CO Office for getting advise as and when needed
  • Provide induction to newly hired staff for Ramadi office
  • Implement NRC’s ICT policies and guidelines at office level
  • Ensure system security
  • Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
  • Implement and update a data disaster recovery plan (back up)
  • Schedule computer related services, maintenance and license renewals
  • Ensure installation and maintenance of protection services (anti-viruses and firewalls)
  • Plan network upgrades, expansions and replacements
  • Supervise, train and develop eventual ICT staff
  • Pro-actively recognize requirements of NRC South and Central area office employees and provide training for network users
  • Facilitate for creating NRC official mail id for newly hire staff for area office

Our Ideal Candidate:

A university graduate in a relevant field(s) with minimum 1 years’ experience in a ICT position and in humanitarian/recovery settings, especially in complex and volatile environments. Fluency in English, both verbal and written is required.  Knowledge of Arabic and previous work experience in Iraq will be a distinct advantage.

Additional Information:

Contract period: 8 months

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Ramadi


This vacancy is now closed.
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