Human Resources Manager - Employee Experience

Copenhagen

Organization: UNDP - United Nations Development Programme
Location: Copenhagen
Grade: Mid level - P-4, International Professional - Internationally recruited position
Occupational Groups:
- Operations and Administrations
- Human Resources
- Managerial positions
Closing Date: Closed

Background

The Integrated Talent Management Unit is responsible for designing strategies, solutions, tools and services that enable and facilitate more effective and impactful people decisions and help shape a workplace where individuals thrive and teams excel. The Unit includes several service lines e.g. competency management, job design and classification; talent sourcing, onboarding, and succession management; diversity, employee engagement, and staff well-being; performance management, learning and leadership development, and career management. It also includes a distinct service line for internal management consulting which enables strategic positioning, resources alignment and business process reengineering.

The mission of ITM is to enable effective management of UNDP talent through full integration of all aspects of talent management. Such an approach incorporates data from a variety of processes from recruitment, to performance management, learning, and development, and translates it into a coherent ‘employee life cycle' centered around one competency framework aligned with the UNDP Strategic Plan. The Talent Development Unit (TDU) plays a key role in the talent development process including developing frameworks, programmes, tools and partnerships.

TDU has three focus areas: a) support teams to achieve the highest possible performance to realize the organization’s strategic mission, b) prepare and continually develop employees and learning ecosystems to achieve the highest possible performance to meet the organization’s strategic mission and c) design processes, systems and tools to create a culture of continuous learning, knowledge sharing, growth, innovation and development.

As UNDP implements its new People Strategy (2019 – 2021) we must evolve our employee value proposition throughout the employee experience while strengthening our brand to attract, develop and retain diverse talent. UNDP is committed to implementing state of the art employee experiences across the employee life cycle. This role will focus on enabling employees to find, pursue, and excel in the kinds of experiences they need to grow, develop and perform. The position reports to the Chief of Talent Development and will have two reports (P1 and G6).

Duties and Responsibilities

Lead the design and implementation of career management services, tools and resources for all UNDP personnel (over 17,000 people), aligned to UNDP’s Strategic Plan (2018 – 2021) and the new People Strategy (2019 - 2021).
Link talent development programmes with career paths / experiences.
Create and launch innovative employee experiences across the employee life cycle, from new hires to long tenured.
Manage career counselling support services to employees in talent pools.
Strengthen the capacity of UNDP’s managers in supporting employee career growth and development.
Design mobility programmes e.g. internal job swaps/rotations, private sector job exchanges, virtual assignments and inter-agency mobility programmes etc.
Engage with business leaders to address skills gaps, organizational transitions, and align learning processes to business goals.
Partner with senior leaders to identify and develop offerings and experiences that will help continue to build and sustain a high-performance culture.
Design and launch UNDP employee journey / experience maps to support people management capabilities, aligned with UNDP’s new People Strategy and Strategic Plan.
Identify current and future skill gaps across the organization related to the employee life-cycle.
Provide input on the development of new HR policies, tools, systems and operational procedures linked to mobility and career development. Research and implement best practices and cutting-edge methodologies in career growth, capability development and people management.
Implement state of the art strategies to strengthen the onboarding experience of all new employees, from senior executives to interns.

Competencies

Innovation

Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement

Expertise in Career Management

Experience in all areas of career management

Integrity

Demonstrated ability to handle confidential information and good judgement in handling sensitive data

Research and Data Analytics (Talent)

Ability to conduct research and critically analyze data, and clearly communicate data findings to varied audience

Strategic Analytical Thinking

Ability to identify connections, trends, and anomalies utilizing research findings, data/information, and policies to produce strategic analytical works and recommendations

Strategy Development

Ability to design and implement strategies.

Knowledge Management

Ability to efficiently handle and share information and knowledge

Partnership Building

Experience in developing partnerships with think tanks, private sector and research to identify and foster partnerships

Writing and Presentation Skills

Ability to clearly articulate ideas and policy issues in a written format for varied audiences, and strong presentation skills.

Required Skills and Experience

Education:

Advanced university degree (Master’s degree or higher) in political, social, economic, business management, or other related social science field is required.

Experience:

At least 7 years of experience in human resources in areas such as recruitment, talent acquisition, career management, talent development, assessment, onboarding, capacity management, HR Business Partnering and areas related to the overall employee experience.
Substantial knowledge of employee life-cycle, talent management/ development and career management.
Strong project management skills, monitor work in progress, achieve project milestones/ end results for others to understand.
In-depth knowledge around organizational development methodologies, including assessment and development of individuals and teams.
Knowledge in technology enhanced learning and being able to leverage technology to create talent reports, establish talent metrics, conduct analysis and track progress.

Language Requirements:

Fluency in oral and written English is required.
Working proficiency in another UN working language is required (French and / or Spanish).

OtherAdditional assets:

Experience working in the United Nations or the multi-lateral system desired.
International working experience and/or experience in an intergovernmental organization desired.
Experience working in a country office desired.
Management consulting experience desired.
Coaching, career counselling or project management certificate(s) from a recognized institution desired.

Disclaimer

Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

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