Talent Management Associate, Employee Experience

Copenhagen

Organization: UNDP - United Nations Development Programme
Location: Copenhagen
Grade: Administrative support - GS-6, General Service - No need for Higher Education - Locally recruited position
Occupational Groups:
- Operations and Administrations
- Human Resources
- Administrative support
Closing Date: Closed

Background

The Integrated Talent Management Unit is responsible for designing strategies, solutions, tools and services that enable and facilitate more effective and impactful people decisions and help shape a workplace where individuals thrive and teams excel. The Unit includes several service lines e.g. competency management, job design and classification; talent sourcing, onboarding, and succession management; diversity, employee engagement, and staff well-being; performance management, learning and leadership development, and career management. It also includes a distinct service line for internal management consulting which enables strategic positioning, resources alignment and business process reengineering.

The mission of ITM is to enable effective management of UNDP talent through full integration of all aspects of talent management. Such an approach incorporates data from a variety of processes from recruitment, to performance management, learning, and development, and translates it into a coherent ‘employee life cycle' centered around one competency framework aligned with the UNDP Strategic Plan. The Talent Development Unit (TDU) plays a key role in the talent development process including developing frameworks, programmes, tools and partnerships.

TDU has three focus area: a) support teams to achieve the highest possible performance to realize the organization’s strategic mission, b) prepare and continually develop employees and learning ecosystems to achieve the highest possible performance to meet the organization’s strategic mission and c) design processes, systems and tools to create a culture of continuous learning, knowledge sharing, growth, innovation and development.

As UNDP implements its new People Strategy (2019 - 2021) we must evolve our employee value proposition throughout the employee experience while strengthening our brand to attract, develop and retain diverse talent. UNDP is committed to implementing state of the art employee experiences across the employee life cycle. This role will focus on supporting the enablement of UNDP’s people to find, pursue, and excel in the kinds of experiences they need in order to grow, develop and perform. The position reports to the HR Manager, Employee Experience (P4).

Duties and Responsibilities

Employee Experience, Career Management and Operations Support:

Provide support to the implementation of career management services, resources and tools for all UNDP personnel globally (over 17,000 people).
Create career management resources e.g. employee guides, manager guides, videos and maintain these on the “Career Catalyst”, UNDP’s internal Career Management Portal.
Manage help-desk services to clients related for career management and talent development.
Provide administrative support e.g. logistics, participant management, coordination with vendors
Organize podcasts, newsletters, videos etc. for communicating career management services.
Deliver webinars, online learning, and technology enhanced learning.
Develop and processes contracts for institutions providing training and courses, ensuring compliance with UNDP rules and regulations.
Researches, analyzes, verifies, and compiles information on external vendors and consultants.

Research, Data Management and Evaluation:

Conduct research to collect information related to best practices for relevant employee experiences.
Collect and analyze data to e.g. to evaluate and improve programmes and identify trends.

Competencies

Core

Innovation

Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement

Technical/Functional

Expertise in Career Management

Experience in all areas of career management

Integrity

Demonstrated ability to handle confidential information and good judgement in handling sensitive data

Research and Data Analytics (Talent)

Ability to conduct research and critically analyze data, and clearly communicate data findings to varied audience. Ability to assess the ROI for various learning methods and techniques

Strategic Analytical Thinking

Ability to identify connections, trends, and anomalies utilizing research findings, data/information, and policies to produce strategic analytical works and recommendations

Strategy Development

Ability to design and implement strategies.

Knowledge Management

Ability to efficiently handle and share information and knowledge

Partnership Building

Experience in developing partnerships with think tanks, private sector and research to identify and foster partnerships

Writing and Presentation Skills

Ability to clearly articulate ideas and policy issues in a written format for varied audiences, and strong presentation skills

Required Skills and Experience

Education:

A high-school degree (secondary school) is a minimum requirement.
An advanced university degree (bachelor’s and / or master’s degree) in a related field such as human resources, business management or project management is desired.

Experience:

A minimum of 6 years of relevant work experience (or: a minimum of 3 years of relevant work experience with a Bachelor’s degree) related to the Employee Experience e.g. human resources, recruitment, onboarding, talent and leadership development, career management, talent development, assessments, capacity management, HR Business Partnering.
Experience working with learning management systems and / or technology enhanced learning.
Experience in communications and delivery of webinars to serve a global client group.
Experience in providing administrative support in an international environment required.
Experience in the usage of software packages (MS PPT, Word, Excel, etc.) and advanced knowledge in using MS Office 360, share-point etc.

Language Requirements:

Fluency in oral and written English is required.
Working knowledge of French or Spanish an asset.

OtherAdditional assets:

Experience working in the United Nations or multi-lateral system.
Experience in a UN country office and/or at Headquarters desirable.
Experience working in talent development desirable.
Project management, adult education, coaching or career counselling certificates an asset.