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IT Solutions Associate SC 6

Dubai

  • Organization: WFP - World Food Programme
  • Location: Dubai
  • Grade: Consultancy - SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s operation in the UAE was established in 2001 and has since become a crucial base for global humanitarian operations, supporting the emergency preparedness and fast intervention activities of both WFP and its humanitarian partners. The strategic location of the UAE, world-class logistics infrastructure, supportive host government and access to huge supplier markets makes WFP in the UAE ideally situated to deliver critical aid services to operations around the world.

The WFP Information Technology Emergency Preparedness and Response Branch (TECF) has the mandate to coordinate and manage IT response to emergencies for WFP and as the lead of the Emergency Telecommunications Cluster (ETC), the wider humanitarian community. Within the branch, the Emergency Preparedness and Response (EPR) Solution Development team manages the development and delivery of solutions together with partners in the private sector and other humanitarian organisations. The team collaborates with other stakeholders in the WFP IT Division for the design and delivery of services to the humanitarian community.

STANDARD MINIMUM QUALIFICATIONS

Education:

  • Completion of secondary school education. Bachelor degree or higher in Computer Science or related field is an asset.

Minimum Qualifications and Experience:  

  • Six or more years of experience in computer programing, software programing or a related field is required.
  • Has contributed to IT solutions development and engagement with humanitarian community partners.
  • Has been part of IT project teams including partners in the humanitarian community and private sector to develop systems and applications to fulfill business requirements.
  • Has prepared documentation related to system development, training and user support.
  • Has documented business requirements and applied international standards and techniques to trace them throughout the solution development.


Language:

Fluency in both oral and written communication in English.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or IT Solutions Developer.
At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis.

JOB PURPOSE

To provide technical support on the development, maintenance, testing and implementation of a portion of IT solutions in line with business requirements.

Position Title: IT Solutions Associate


Service Contract for duration of 12 months.


Level: SC 6


Salary starts from AED 17,820.29 per month (inclusive of pension), plus insurance and other benefits.

Under the overall guidance and supervision of Location Services Project Manager, the incumbent will be based in Dubai (UAE), however missions abroad can be expected. The incumbent will be responsible for the following duties:

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Coordinate with integration team to design and document all software integrations with UNDSS eTA and other third party vendors and applications.
  2. Prepare clear technical systems documentation for developed IT solutions in order to facilitate systems development and maintenance, training and user support.
  3. Perform Unit and Integration testing of new, enhanced or fixed code in order to ensure completeness and adherence to technical specifications.
  4. Assist to the installation, configuration and customization of IT systems, as well as integration and migration of data between systems ensuring compliance with WFP’s IT standards, guidelines and procedures.
  5. Liaise with customers, internal and external to WFP, to provide support, understand requirements and solve technical issues, noting feature requests and introducing them in the pipeline of releases.
  6. Assist to release of IT systems and provide early life support in order to prepare for and enable proper use of the IT solution, including development of automatic tests and prototyping of new features for the ETC partners and users.
  7. Provide support to users, analyse and resolve issues related to IT systems following IT policies, procedures and standards, reporting and resolving bugs.
  8. Support in the design and delivery of trainings on automated business processes to ensure efficient and effective use of IT systems.
  9. Collect and collate data, conduct basic analysis including the impact of procedural changes to support the development of accurate reports.
  10. Write program code in order to support the development and implementation of efficient and effective IT solutions supporting WFP business needs.
  11. Perform other duties as required.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People  

  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project Management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Requirement Definition & Management Asks meaningful and appropriate questions to understand and translate business requirements into desired technical functionality.
System Design Able to analyze broad product/service functionality to coordinate design of new technology or assist in technology integration/enhancements.
Solution Development Designs, codes, tests, corrects, and documents programs from supplied specifications, using agreed standards and tools.

TERMS AND CONDITIONS

  • Qualified female candidates and UAE Nationals are strongly encouraged to apply.
  • Applications received after the closing date will not be considered.
  • Only those candidates shortlisted for interview will be notified.

DEADLINE FOR APPLICATIONS

22nd of May 2019.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is now closed.
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