•Strong computer literacy, including proficiency in Microsoft Office 2013 and Office 365; preferable experience in Microsoft Dynamics D365 for Operations & ServiceNow
•A sense of personal ownership of the applications, and the drive to keep customers well satisfied with the level of support they receive
•Fast independent learner that can pick up new applications and processes quickly
•Strong project coordination skills, e.g. planning, and organizational skills; ability to manage time efficiently, meet deadlines, and work independently
•A clear communicator; flexible, proactive planning skills, organizational skills, and critical thinking skills; proven ability to problem solve and follow up appropriately on process and procedural issues; calm and resourceful, able to work under pressure
•Excellent oral and written communication skills; able to quickly gather, synthesize and summarize information in a clear manner
•A results-driven approach to work, proven personal initiative and an ability to work proactively and with a strong sense of urgency
•Ability to multi-task and work in a fast paced, multi-cultural environment
•Must exercise good judgment and ability to maintain confidential information
Preferred Additional Requirements
•Experience in a humanitarian or development organization
•Knowledge of French or Arabic
Key Working Relationships:
Position Reports to: Regional Deployment Lead
Management in Partnership to: ERP Business Systems Manager
Internal: IPD & USP Deployment Leads, Deployment Project Manager
Standard office work environment
Some travel as needed.
Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.