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  • Organization: ICMP - International Commission on Missing Persons
  • Location: The Hague | South Holland
  • Grade: Level not specified
  • Occupational Groups:
    • Education, Learning and Training
    • Managerial positions
  • Closing Date:

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Centre for Excellence and Learning Manager, E6

The Hague (Netherlands) | South Holland


Organization profile

Every year, millions of people around the world go missing as a result of conflict, human rights abuses, disasters, organized crime, irregular migration, and other causes. Be part of a growing international organization that is dedicated to tackling this global challenge. To learn more about ICMP click here.

Position Background

The ICMP Center for Excellence and Learning (CEL) works across departments and is the focal point for knowledge management. The CEL gathers, coordinates, stores, shares and creates new materials to enhance learning among staff and external stakeholders in order to support a sustainable process of accounting for missing persons.

Candidate Profile

ICMP is seeking a Manager for the CEL to provide overall leadership to the Learning and Development Program in Iraq. The successful incumbent will act as the Chief Learning Officer for ICMP and will bring to the position a proven track record of managing a robust training program and extensive expertise in the design of training programs and development of learning and development activities.

The Manager position is best suited to a team player with an eye toward collaboration, someone who fully embraces learning in all its formats and a willingness to roll up the sleeves to get the job done.


The position will be working closely with staff at all levels of the organization including the Director-General, departmental Directors, Heads of Country Programs. L&D focal points, and the Head of Human Resources. Key responsibilities will be the following:

Management of the Centre for Excellence and Learning

  • Manage and lead the CEL L&D Officers and consultants
  • Manage and coordinate all training material
  • Create and ensure effective systems are in place to gather, coordinate and disseminate training material
  • Ensure internal coordination and communication related to L&D activities
  • Define learning system requirements, vet providers and implement a learning management system
  • Assess e-Learning opportunities and build e-Learning programs as appropriate
  • Liaise with external partners and outsource training, as needed
  • Resolve any specific problems and tailor training programs as necessary

Learning and Development

  • Work collaboratively with other departments, subject matter experts, the L&D Officers and others to effectively develop and deliver learning solutions for external stakeholders
  • Coordinate the development of learning needs assessments and the creation of learning strategies and programs
  • Implement programs using web technologies, while continuously identifying new and innovative technologies (virtual, online, etc)
  • Develop custom learning solutions together with the L&D Officers in Iraq to address gaps in knowledge and skills to better address the missing persons issue in Iraq
  • Develop training materials in partnership with Subject Matter Experts and L&D Officers
  • Create the evaluation process to monitor the results of learning courses, workshops and training
  • Maintain a keen understanding of training trends, developments and best practices
  • Create appropriate new hire induction and orientation for ICMP HQ and country program with special emphasis on a quality induction for locally engaged staff
  • Working collaboratively with human resources and supervisors to ensure a continuous learning cycle for the CET subject matter experts
  • Deliver courses, workshops and other trainings as required

Iraq Learning and Development Program Oversight

  • Work closely with the Iraq L&D Program Manager to track progress and ensure the program outcomes are delivered on-time, within scope and within budget
  • Communicate with departmental training focal points and L&D Officers in Iraq on training plan progress
  • Draft reports to summarize findings, recommendations and activities
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure performance indicators using appropriate systems, tools and techniques
  • Drafts relevant reports, as required

Other related duties as required


  • A level of education and experience equivalent to an undergraduate degree (or professional designation/diploma) in Adult Education and/or Workplace learning degree in management, organizational development, education or other relevant subject
  • At least five years of related experience
  • Professional training certification (e.g. CPLP) is a definite asset
  • Proven experience as an L&D Manager, Training Manager or similar
  • Experience managing a Center of Excellence or similar
  • In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching)
  • Current knowledge of effective learning and development methods (instructional design, mobile learning, micro learning, social learning, blended learning)
  • Familiarity with e-learning platforms and practices
  • Experience in project management and budgeting
  • A supplementary background in one or more of the following is desirable: forensics, anthropology, archeology, DNA, data systems, data coordination, human rights law or civil society.
  • Strong computer literacy, proficient in MS Office, Learning Management Systems (LMS) and gamification
  • Excellent communication and negotiation skills; sharp business acumen
  • Ability to build rapport with employees and external stakeholders

Additional information

  • Professional fluency in English
  • Excellent writing skills
  • Knowledge of Arabic, Kurdish or Spanish is an asset
  • Willingness and ability to travel to ICMP offices in Iraq
  • Proven ability to interact positively with colleagues regardless of culture, nationality or gender
  • Commitment to the underlying objective of assisting the authorities and families of the missing in locating and identifying missing persons in an impartial and transparent manner.


This position is eligible for an expatriate allowance and dependency benefits. ICMP salaries in The Netherlands are exempt from taxes and Dutch social security contributions.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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