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  • Organization: DRC - Danish Refugee Council
  • Location: Erbil
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Documentation and Information Management
  • Closing Date: 2019-06-15

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Information Management Officer

Erbil (Iraq)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. 

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. 

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

This position is based in Erbil


About the job

S/he will administrate the core information management system to store all data related to DRC’s programs indicators and beneficiaries, while also collecting, storing, and making available all relevant information and data related to Iraq for the partners.  The IM Officer will processes and analyse available information/data related to DRC’s programs and areas of operation in Iraq, according to the information needs of the program teams. This includes basic analytics such as creating visuals, regular reporting, and summarizing of finding, and data quality checks.


It is critical that the IMS Officer be an excellent communicator, who is supportive, and solution focused. S/he needs to be analytical, highly motivated, self-driven and able to support DRC’s portfolio with limited daily support and direction. Your main duties and responsibilities will be:




  • Delivers training to DRC staff to build their capacities. 
  • Provides substantive support to develop systemized and on-demand information gathering – including developing minimum standards and protocols for information management across DRC’s portfolio.
  • Carry out information management functions according to relevant technical specializations such as: information coordination; geographic information systems, infographics and visualization; secure database development, management, and maintenance; web development such as apps; social media analysis or coordinated assessment analysis.
  • Support the development and management of information products, including assessment results, mapping of activities, and inter-sectoral analysis. 




  • Work with DRC staff and the MEAL team to develop tailored data collection surveys utilizing ODK-based tools 
  • Support the IMS team to enter, manage, analyze and visualize data and information to support DRC partners in close collaboration with their MEAL Unit and program teams, using Tableau, Power BI, or other visualization and data management tools.
  • Review, analyze and interpret data and information, identify problems/issues and prepare recommendations.
  • Support assessment initiatives and promote analysis of and learning from results and findings.
  • Contribute to information products such as situation reports, secondary data reviews and internal reports.
  • Prepare various written and info-graphic outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, maps, graphs etc. 
  • Manage and share relevant data received through existing feedback mechanism.




  • Maintain high ethical standards and treat people with respect and dignity.
  • Share information regularly with all relevant team members.
  • Demonstrate an awareness of his/her own strengths and development needs. 




  • DRC members are expected to support all efforts toward accountability, specifically to their beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


    About you

    To be successful in this role we expect you to 2+ years of progressively responsible professional experience in monitoring, evaluation, and managing information in an emergency management, humanitarian crisis or related area. Moreover, we also expect the following: 



  • Excellent technical skills in database development, cloud-based technologies, data visualization, mapping, data analysis (qualitative and quantitative), etc.
  • Relevant field experience; managing information in a conflict context or complex emergency at the international level is desirable.
  • Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups. Astute skills in relationship building and coordination.
  • IMS and/or M&E experience in the sector is desirable as well as tools such as ODK/mobile data collection, Arc GIS, MySQL.
  • Excellent writing and communications skills required.
  • Willingness and ability to travel frequently to project sites and field. Locations, including traveling to insecure environments, if required.




Bachelor degree or equivalent in Geographic Information Systems, Information Management, Information Systems, Information Technologies, Social Sciences or a related field is required. Masters is preferred.


In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process.  

Collaborating:You involve relevant parties and encourage feedback.  

Taking the lead:You take ownership and initiative while aiming for innovation.  

Communicating:You listen and speak effectively and honestly.  

Demonstrating integrity:You act in line with DRC’s vision and values.  


We offer

Contract length: 12 Months

Employment Band

Start date: 01 July 2019


Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to under Vacancies


Application process

Allapplicants must upload a cover letter and an updated CV (no longer than four pages) in English.Applications sent by email will not be considered.


Closing date for applications: 15 June 2019

Before applying, please ensure you have a valid passport.

If you have questions or are facing problems with the online application process, please

For further information about the Danish Refugee Council, please consult our website

Due to the Urgency to fill this position, applications will be reviewed on a rolling basis and DRC reserves the right to conduct the interviews before the deadline.


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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