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  • Organization: DRC - Danish Refugee Council
  • Location: Medenine
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Protection Officer (Refugee)
  • Closing Date: 2019-06-20

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Protection Officer

Medenine (Tunisia)


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Job Purpose

DRC is in the process of setting up a mixed migration response in Medenine, which would include asylum seekers, refugees, migrants, returnees and host community members. The response will be multi-sectoral (shelter, NFIs, Protection) and both in and out of centres.

Main Responsibilities


To provide technical support for all protection monitoring and PSS activities, including the collection (both through mobile devices and in hard copy), storage in hard copy and soft copy and analysis of protection information and well as psychological first aid, referral pathways and provision of material assistance. The Protection Officer will ensure compliance with the DRC Information Sharing Protocol at all times.

Programme Planning and Implementation

  • Supervise the collection of protection data, ensuring that Protection Monitors are using approved DRC methodologies, the correct systems and approaching communities in a sensitive and culturally appropriate way.
  • Manage the work of incentive-based Protection Focal Points to ensure that they are providing regular updates on protection information as needed, including daily phone checks.
  • Assist the Protection Manager in creating work plans for the teams to ensure that all locations are covered on a standardized number of visits with sufficient use of different methodologies.
  • Summarize transcripts/notes from focus group discussions and submit to the Protection Manager on weekly basis for review.
  • Oversee the submission of Key Informant Interviews and Direct Observations by Protection Monitors from mobile devices to SurveyCTO (the software) in coordination with the relevant staff.
  • Provide technical support to Protection Monitors on the receipt and transfer of information, according to DRC’s Information Sharing Protocol
  • Support the relevant Information Management/M&E staff on downloading files from SurveyCTO to Excel and uploading from Excel into PowerBI
  • Review the charts and tables in PowerBI and analyse results to produce written information on trends
  • Flag any individual cases that come forward while Protection Monitors are carrying out Protection Monitoring activities in the community to the PSS Assistants for follow up
  • Supervise the provision of psychological first aid by PSS Assistants to ensure that individuals receive appropriate support and that beneficiaries are not re-traumatized.
  • Oversee service mapping in all areas of operation and establish links with partners in order to provide accurate information to individuals in need of support.
  • Provide technical support to PSS Assistants on the receipt and transfer of information, according to DRC’s Information Sharing Protocol
  • Ensure the confidentiality and security of all information in both hard copy and soft copy, including overseeing the storage and transfer of information, according to DRC’s information sharing protocol
  • Conduct regular visits to assigned field locations and support protection staff in their activities


  • Ensure that Protection Monitors and PSS Assistants submit detailed notes from all activities and translate where necessary to be sent to the Protection Manager
  • Coordinate with the Protection Manager on the production of the Protection Monitoring monthly report to ensure that the systems have been properly used, that sufficient information is available for analysis on PowerBI and that that Team Leader has received detailed summaries of all focus group discussions
  • Develop and maintain referral pathways with key partners providing specialized protection support such as access to documentation and health services
  • Maintain an individual database for psychosocial support, ensuring that all individuals receive timely follow up


  • Where requested by the Team Leader, liaise with DRC logistics staff to ensure that transport is organized in sufficient time in advance for all Protection Monitors to cover the locations needed according to the workplans
  • When needed, liaise with the Protection Manager to ensure that Protection Monitors have flagged individual cases and that the Protection Manager is aware of the situation


  • Ensure adequate support and capacity building is provided for delivery of high quality protection monitoring activities
  • Ensure adherence to DRC’s national staff policy guidelines and ensure adherence by all direct reports
  • Comply with DRC’s Code of Conduct at all times and ensure adherence by all direct reports
  • Engage in recruitment process for new protection staff as appropriate (e.g. Job Description, Vacancy Announcement, Interview etc)
  • Support in induction process for new staff – responsible for induction process for direct reports and provide general support for induction for new staff if and when relevant.
  • Perform any other relevant tasks as requested by the Line Manager and/or Protection Manager/Coordinator


  • Degree in Law/ Social work/ Sociology/psycho-social studies or Diploma in law/social work with 4 years’ field experience or alternative degree with 6 or more years’ experience
  • Relevant certification
  • Knowledge and expertise in social work desirable
  • Must have at least 2 years working experience in (Social Work or psycho-social support)
  • Facilitation skills
  • Reporting Skills
  • Computer literacy (Excel, Word, Office Package)
  • Fluent in French and Arabic. English is desirable.

Functional Skills:

  • Team Work
  • Good communication skills
  • Strong organizational and problem-solving skills with analytical approach
  • Must be able to work independently with limited supervision
  • Ability to strictly adhere to deadlines
  • Readiness to sign and abide to a Child protection policy
  • Readiness to commit and adhere to values, mission and vision of DRC

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Acting in line with DRC's vision and values.

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

We offer

Contract length: 3 months

Start date:ASAP

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national staff

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: June 20th 2019 but interviews will be on a rolling basis

For further information about the Danish Refugee Council, please consult our website


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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