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Child Protection Caseworker

Jordan (Jordan)

  • Organization: IRC - International Rescue Committee
  • Location: Jordan (Jordan)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Children's rights (health and protection)
    • Protection Officer (Refugee)
  • Closing Date:

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Requisition ID: req5330

Job Title: Child Protection Caseworker

Sector: Protection and rule of law

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Jordan

Job Description

Background/IRC Summary:

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 6.1 million people are internally displaced and 13.1 million are in need of humanitarian assistance, with three million in hard-to-reach areas. There are 5.4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair

Job Overview/Summary: IRC Child Protection Officer (CPO) will be based in Amman Under the direct supervision of the Child Protection Manager (CPM), Child Protection Officer will be responsible for supporting the implementation of IRC’s Cross-Border CP activities in Northwestern Syria working through both direct implementation and partners including case management; Safe Healing and Learning Spaces; PSS services from static spaces and through a mobile approach; parenting education; strengthening community based responses; capacity building of local actors; integration of early childhood education and development; and advocacy and awareness-raising


The CPO will support the existing CP programs’ direct implementation or implementation through partners. This includes development and facilitation of both partner and IRC staff trainings, child protection case management support where necessary; monitoring and evaluation of child protection activities including verification of reports received and compilation of qualitative and quantitative data and reports. The CPO will also support the establishment and management of other child protection related projects as necessary. Additionally, the post holder will support on-going rapid responses due to new emergencies and lead the collection and compilation of child protection situational assessments.

Major Responsibilities:

  • Design capacity-building tools, to be delivered both face to face or remotely, in relation to child protection, including child protection mainstreaming and child protection minimum standards.
  • Contribute to the design and set up of child protection interventions and activities to be implemented in NWS.
  • Alongside Child Protection Manager, provide ongoing technical and programmatic support to child protection program staff including technical oversight of program, implementation best practices and guidance on resolution of emerging issues.
  • Alongside the CP Manager and with the presence of the Case Management Supervisor and caseworkers, participate in the regular case management conferencing and be engaged in the technical discussion about difficult cases and CM trends.
  • Coordinate directly with the Deputy CP Manager (DCPM) on the program operational and technical needs and engage in a weekly-basis in follow up and CP program progress Skype calls with the team inside Syria.
  • Follow up and support all CP program related operational needs. This includes initiation, submission and follow up on procurement requests, salaries and payment requests, contracts and agreements start and end dates, recruitment and onboarding of staff and IWs.
  • Contribute to the design of tools related to child protection activity implementation e.g. service mapping tool, activity assessment, emergency response assessments and case management tools if necessary.
  • In coordination with DCPM and MEAL department, make sure that activity calendars are developed and updated on a quarterly basis, shared with the MEAL and CPIM teams, and visits are coordinated with the respective staff beforehand.
  • Support implementation and adherence to grant work plans, spending plans and monitoring and evaluation plans.
  • Through regular follow up and reports, ensure that key indicators and targets are met and flag any issues or challenges to the DCPM and CPM.
  • In coordination with Data Management and Reporting Officer (DMRO) and DCPM, follow up on the monthly, bi-weekly and weekly submissions of program’s data and reports. Contribute to the development of regular internal and external reports, both qualitative and quantitative, in relation to child protection program activities.
  • Coordinate with other departments on demanding and emerging issues and partnerships across the organizations.
  • Contribute to the development of the CP program strategic direction for responding to children harmed and at risk of being harmed.
  • Coordinate with other IRC sectors staff (e.g. WPE, PRoL, Health and Livelihoods) at the Amman office level.
  • Actively develop and maintain effective working relationships with health & protection actors in the field, including UN agencies, international and local NGOs, and other relevant actors.
  • Alongside the CPM, attend and contribute to the monthly Skype calls with the CP TA.
  • Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs.
  • Other relevant duties as assigned by the supervisor to support the implementation of the program and develop IRC programs inside Syria.
  • Ensure adherence to the Child Safeguarding Policy and reporting procedures.

Key Working Relationships:

Position Reports to: Child Protection Manager

Position directly supervises: None.

Indirect Reporting: Integrated Protection Coordinator

Other Internal and/or external contacts:

  • Internal: Senior Child Protection Partnership Officer; Deputy CP Manager, PSS Officer, Parenting Education Officer, Data Management and Reporting Officer, Senior Information Management Officer, IRC Departments inside Syria (Supply Chain, Finance, Human Resources, Humanitarian Access and Area Coordination Departments, ERD, M&E) and other protection team members.
  • External: Regular coordination with other humanitarian actors and partners in Jordan and Syria.


  • Bachelor degree in a relevant field (e.g. social work, sociology, psychology, law)
  • At least three years professional technical experience in protection/ child protection programing, including a minimum of 1 year implementing CP programs in emergency/conflict contexts including case management.
  • Excellent interactive training and facilitation skills that focus on using technology based learning approach.
  • Good communication skills including ability to gain trust and build relationships with new communities/ actors.
  • Demonstrated understanding of working with children and particularly vulnerable children
  • Previous experience in capacity building, mentoring and coaching of staff.
  • Personal qualities: Team player, flexible, network-builder, able to handle pressure well
  • High standards of spoken and written Arabic and English are both required and will be utilized in different types of communication including both internal and external reports.
  • Basic computer skills including Microsoft Office Suit.
  • Proven planning and coordination experiences and skills.
  • Applicants with the above mentioned criteria are encouraged to apply, special attention will be given to applications from people with disabilities.

Working Environment:Standard office work environment. No travel to Syria is envisaged.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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