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  • Organization: UNDP - United Nations Development Programme
  • Location: Kuala Lumpur
  • Grade: NO-B, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Communication and Public Information
    • Project and Programme Management
    • Managerial positions
    • Legal - Broad
    • Political Affairs
    • Development Cooperation and Sustainable Development Goals
  • Closing Date: 2019-06-23

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Associate Development Coordination Officer, Programme Communications and Advocacy

Kuala Lumpur (Malaysia)

Background

Organizational Setting and Reporting Relationships
The position is located in the United Nations Resident Coordination Office (RCO) which is a Multi-Country Office for Malaysia, Singapore and Brunei Darussalam, located in Putrajaya, Malaysia, and typically reports to the Senior Development Coordination Officer, Strategic Planning and RCO Team Leader. The position also maintains a close working relationship with the United Nations Department of Global Communications (DGC), which sets the communications and advocacy priorities of the United Nations around the world and includes a second reporting line to DGC.
 

Duties and Responsibilities

Within delegated authority, the Associate Development Coordination Officer, Programme Communications and Advocacy will be responsible of the following duties: 
 
1.Contributes to strategy advocacy and programme communications in support of the UNDAF
  • Provides substantive support to the Resident Coordinator (RC) and UN Country Team (UNCT) in designing, implementing and monitoring the UN joint advocacy and communication strategy, promoting the UNDAF as the primary instrument for the planning and implementation of UN development activities in the country, in support of the implementation of the 2030 Agenda for Sustainable Development;
  • Prepares inputs for the RC and UNCT on strategic advocacy and programme communications for the 2030 Agenda and to boost impact of programmatic objectives under the UNDAF;
  • Contributes to the promotion of advocacy and communications as a tool for a participatory approach to UNDAF implementation and monitoring, reflecting the views and priorities of people, including those left farthest behind;
  • Monitors and analyzes the media in the areas related to the UN’s mandates and programmes in the country, as well as other issues relevant to the UN brand and positioning;
  • Prepares inputs for the RC and UNCT on public messaging and media outreach, and assists in managing reputational risks or crises around sensitive issues;
  • Provides substantive support to the RC and UNCT, Programme Management Team (or equivalent) and Results Groups on potential issues, concerns and risks related to communications and advocacy, and suggests corrective actions;
  • Provides substantive support to the UN Communications Group throughout the stages of the UNDAF cycle;
  • In collaboration with the UN Communications Group and the UN Programme Management Team (or equivalent), and in coordination with the RCO colleagues responsible for data management and results reporting, contributes to the annual communication plan to publicize and communicate results with a focus on the UN’s development impact;
  • Assists the RC and UNCT in projecting UN’s image effectively and accurately as well as promoting transparency and accountability;
  • Provides substantive support to identity, incorporate, monitor and report on communication performance indicators throughout the UNDAF cycle.
  • Support the coordination of strategic and tailored support to Singapore and Brunei Darussalam as needed. 
2.Assists in partnership building and media relations
  • Assists in the engagement of key traditional and non-traditional partners, including government, civil society, private sector, development partners and others new as well as traditional actors on the collective 2030 Agenda and the related role and impact of the UN’s work in country;
  • Provides substantive support to the RC and UNCT in significantly expanding public outreach on the 2030 Agenda and the UN’s role and impact in country;
  • Supports public engagement on the UN’s role and work in country, including through programme visits showcasing the UN’s development impact;
  • Contributes to regular liaison with other partners for content development, information exchange, collaborative communication efforts, and innovative communication and advocacy tools, as assigned;
  • Compiles, analyzes, categorizes and summarizes communication experiences for use in sharing findings with country, regional and HQ communication colleagues so that best practices benefit the UN’s communication work;
  • Assists in maintaining close working relationships with the media, including editors and journalists in key national and international news outlets; develops, maintains and updates media relations contact list/database;
  • Prepares official briefing materials, talking points, speeches, statements, op-eds and presentations as necessary.
3.Provides substantive support for digital communications
  • Maintains external and internal digital communications platforms such as the UN country team website, official UN country team social media accounts (Facebook, Instagram, Twitter, YouTube, etc.), Intranet and on-line collaboration platforms, etc.;
  • Assists in the development and implementation of a digital content strategy and contributes to the development of key communications and advocacy products (e.g. human-interest stories, multilingual and multimedia content, etc.).
  • Provides support to exercises exploring the applicability of new and emerging tools and techniques to digital communications and advocacy activities to reach a wider, younger audience.
4.Supports publications and branding management
  • Provides substantive support to the RC and UNCT on joint UN publications, maintaining high quality standards and the correct application of the UN branding guidelines and the UN publishing standards;
  • Drafts inputs for the RC and UNCT on the use of the UN joint brand at country level across UN content and products, both offline and online. 
  • Provides substantive support to launch events for joint UN publications, coordinating with author entities in the UN country team and relevant local partners, including host country authorities, media representatives, members of academia, etc. to ensure high visibility and impact.
5.Contributes to the local promotion of United Nations global communications and advocacy priorities on the work of the United Nations in other key thematic areas
  • Contributes to providing substantive support to the United Nations Department of Global Communications in adapting and localizing global communications and advocacy priorities promoting the work of the United Nations in key thematic areas. 
  • Assists the Resident Coordinator on possible sources of funding and in-kind support and partnerships that could be leveraged for promoting localized global campaigns, galvanizing local, regional and global support as relevant.
  • Contributes to educational outreach activities, including the organization of Model United Nations conferences and public-speaking engagements at local educational institutions with support from and/or the participation of the Resident Coordinator and/or the UN country team.
  • Supports the evaluation of results and impact of communications and advocacy initiatives promoting the work of the United Nations in key thematic areas other than development, reporting the outcome to the Resident Coordinator, the UN country team and the United Nations Department of Global Communications. 

Competencies

  • Professionalism: Knowledge and understanding of sustainable development theories, concepts and approaches. Ability to identify and develop sources for data collection.  Ability to undertake research, analyze data, make recommendations and write draft reports on sustainable development issues.  Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. 
  • Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. 
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
  • Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
  • Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.
  • Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
 

Required Skills and Experience

Education: 
Advanced university degree (Master’s degree or equivalent degree) in communication, journalism, international relations or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. 
 
Experience:
A minimum of three years of progressively responsible experience in programme communications and advocacy in the context of development is required. Experience managing some resources, including personnel and budget, to support communications and advocacy activities in a local context, is desirable.  
 
Language:
Fluency in one of the working languages of the UN Secretariat, English or French, is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage. 
 
Additional requirements: 
National Professional Officers are nationals of the country in which they are serving, and their functions must have a national context, i.e. functions that require national experience or knowledge of the national language, culture, institutions, and systems.
 

Disclaimer

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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