Caseworker

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary: The Caseworker (CW) provides both general processing and casework services on behalf of refugee applicants for the USRAP.  The CW also performs other office functions outside of the general responsibilities as assigned by immediate supervisor.  This position reports to the Casework Manager.

• Conduct prescreening interviews of refugee applicants in accordance with RSC standards
• Ensure accurate data entry into the database system
• Perform quality control checks to finalize cases for USCIS presentation
• Provide accurate information to refugee applicants regarding USRAP
• Communicate with immediate supervisor regarding developments in daily case loads, including urgent protection needs or medical conditions of applicants and their families
• Perform other duties as assigned, in line with the job scope

Key Working Relationships:

Position Reports to:                       Casework Manager

Position directly supervises:NA

Indirect Reporting:Senior Casework Manager, Malaysia

                                                         Program Coordinator, Malaysia

                                                         Deputy Director, Malaysia

Other Internal and/or external contacts:

Internal: IRC Malaysia Staff

External:                                           UNHCR, IOM

Job Requirements:

 Education:

• Minimum college Diploma with Psychology or Sociology background  or equivalent to 1-2 years of relevant professional experience preferred
• Fresh graduate with any direct/indirect exposure with any humanitarian related activities is encourage to apply

 Work Experience:

• Candidate with a minimum of 1 year of relevant resettlement processing experience is advantageous
• Candidate with previous working experiences/direct or indirect engagement with NGOs and any other humanitarian exposure is highly desired
• Previous exposure in a multi-cultural environment is advantageous

 Demonstrated Skills and Competencies:

• Good typing skill with an average of 40 – 50 words per minute
• Ability to perform data collection through good listening skill, analytical skill, attention to details, meticulous, high level of accuracy
• Good report writing skills – ability to produce report with minimal error in comprehension in grammar, precise
• Able to do QC on reports
• Good communication skills with pleasant demeanors to encourage participation from the beneficiary
• Able to multitask, work effectively under pressure and manage repetitive work
• Team oriented yet able to think and work independently
• Flexible and able to work in fast-paced, multi-cultural environment
• High level of professionalism while carrying duty as per the SOPs i.e. integrity and high confidentiality during interaction with refugees

 Computer and Language Skills: 

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
• Excellent verbal and written English language skills
• Ability to work with Interpreters – Immediate translation skills

Certificates or Licenses:

Not applicable, unless required by law and/or organization to carry out official duties

Working Environment: The employee is required to adhere to the “IRC Way” for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

CANDIDATES SHOULD HAVE THE RIGHT TO WORK IN MALAYSIA OR EXISTING WORK AUTHORIZATION