Assessor

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

Project Match launched in early 2018 with the goal of placing vulnerable Jordanians and Syrian refugees in formal employment. Focusing initially on Irbid and later Amman and Zarqa, the program will use an advanced algorithmic matching technique to efficiently match job seekers with open jobs and to support them with consistent case management, cash support, and mentoring to ensure long-term retention.

The program has a strong focus on generating evidence on which interventions are most likely to lead to job matches. The program is now on its second year of implementation and has designed the interventions after testing in year one; that will hopefully have the best chance possible of positive results, these interventions should now be prototyped to ensure usability and scalability.

Accordingly, Project Match is recruiting a dynamic, well-organized Assessor with excellent communication and data entry skills to help in communicating and recording communications with project beneficiaries.

Job Overview/Summary: The Assessor will work with the Project Match Research Specialist and supported by the Employment Service Manager and the Cash and Interventions Senior Officer. The two key tasks that will be assigned to this person are (1) conducting monthly and/or 6 week followup overflow calls with beneficiaries using a tablet application called CommCare and (2) sending, receiving, and tracking SMS messages for the psychological intervention using the Text-it tool.

Major Responsibilities:

A.Work with the field teams in Amman and Irbid to support in the overflow of monthly and 6 week followup calls using CommCare.

B.If needed, send, receive, and track beneficiary SMS messages for the psychological intervention Communicate using Text-it tool.

Deliverables

A. the Assessor will be responsible for making overflow calls to beneficiaries on a rolling basis (one month after the date of their intake, 6 weeks after intake, 3 months after the date of their intake, and 6 months after the date of their intake) to track their progress in finding work and other changes in their status. The Assessor will enter this information on CommCare.

B. the Assessor may be required to work with the Cash and Interventions Senior Officer to deliver SMS communications to the project targeted beneficiaries using the Text it- tool. As part of this task, the Assessor would be responsible for exporting beneficiary data from CommCare into the Text-it tool on a weekly basis and sorting the data into the relevant Text-it intervention groups. The Assessor must ensure all communications are conducted in a timely and accurate manner using the Text-it messaging workflow.

C. the Assessor serves as a member of Project Match team, and performs other similar or related duties as required or as situation dictates.

For every Month:

Deliverables Schedule:

On a rolling basis either 1 month, 6 weeks, 3 months, or 6 months after the beneficiary’s intake date Assessor calls the beneficiary to track their progress in employment.

Place of Performance:

Administrative work can be performed either in the IRC Jordan Country Office or remotely

Supervisory Responsibilities: None

Key Working Relationships

Position reports to: Project Match Research Specialist

Indirect report: Employment Service Manager and Cash and Intervention Senior Officer
Position directly supervises: None

Other Internal:

Project Match Coordinator, Employment Service Deputies

External:

None

Fresh Graduate preferably with one year experience.

Work Experience

One year of work experience preferably in a call center and/or conducting data entry.

Demonstrated Technical Skills

·Proven competency with information technology and computer skills;

·Excellent English language writing and communication skills;

·Ability to work independently while being a strong team player.

Demonstrated Competencies

·Superior oral and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders;

·Strong ability to work effectively across departments and build consensus;

·Established capacity to deal with ambiguity.

Languages

·Professional fluency in spoken and written Arabic is required;

·Fluency in English is strongly preferred.

Ability to Travel

None required

Standards of Professional Conduct

IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Attention Returning National Candidates:

IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.