Operations Team Coordinator (Japanese/English)

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  Please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

 

 

1. Organizational Setting

    

   The post is located in the PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and for delivering high-quality customer services to PCT users in all 10 official PCT publication languages.

    

2. Purpose Statement

    

   The incumbent as Coordinator of an Operations Team is required to manage the work of the team, ensuring high standards of quality, quantity and timeliness for the service delivery of international patent applications.

    

3. Reporting Lines

    

   The incumbent works under the supervision of the Head of the PCT Operations Section.

    

    

 

The incumbent will perform the following principal duties\:

 

a.   Ensure optimum service levels to stakeholders in terms of quality, efficiency and timeliness for international patent applications and associated data received.

 

b.   Prepare workplans and ensure efficient distribution of assignments within the team. Prepare regular reports for management.

 

c.   Manage the staff of the team; monitor and provide regular feedback on performance; propose training for staff to enhance technical skills, language skills, and competencies; conduct performance evaluation meetings and ensure timely finalization of performance evaluation exercises; follow up on recommendations/issues identified.

 

d.   Keep abreast of work-related developments and receiving office requirements. Ensure team members are kept informed and provide training on issues impacting the work.

 

e.   Provide information to applicants, PCT Offices and Authorities on procedural and other file-related matters, and monitor receipt of incoming documents. Participate in missions when required.

 

f.    Proactively participate and make proposals in internal meetings and working groups related to\: staff issues; developments in the work area; and rationalizing, harmonizing and implementing internal work processes.

 

g.   Advise team members on the handling of complex and contentious issues requiring a thorough understanding of the PCT rules and regulations and liaise with PCT legal specialists as required.

 

h.   Give presentations on the role and functioning of processing teams.

 

i.    Perform other related tasks as required.

 

 

 

Education

Essential

First-level university degree.

 

Experience

Essential

At least six years of relevant professional work experience, three of which in an IP office or comparable working environment.  An advanced university degree may be accepted in lieu of two years of experience.

 

Experience with formalities examination of patent/trademark/industrial design applications.

 

Desirable

Experience in supervising a team.

 

Language

Essential

Excellent written and spoken knowledge of Japanese and good knowledge of English.

 

Desirable

Knowledge of other PCT publication languages (Arabic, Chinese, French, German, Korean, Portuguese, Russian and Spanish).

 

Job Related Competencies

Essential

 

Ability to lead and motivate a team.

 

Excellent time management and work organization skills.

 

Client orientation, with ability to deliver high-quality client services.

 

Excellent communication skills, both oral and written.

 

Ability to explain the rules, regulations and procedures governing the area of work.

 

Excellent analytical and problem-solving skills.

 

Excellent IT skills for data management and data search.

 

Integrity in dealing with confidential and sensitive data.

 

Highly adaptable to new environments, tasks and demands.

 

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

 

 

 

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

    

    

 

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.  The figures quoted below are based on the June 2019 rate of 66.1%

 

P3
Annual salary	$60,233
Post adjustment	$39,814
Total Salary	$100,047
Currency USD

 

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

___________________________________________________________________

 

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.