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Regional OMBUDS Officer for NAME (Middle East and North Africa) region

Beirut (Lebanon)

  • Organization: International Committee of The Red Cross
  • Location: Beirut (Lebanon)
  • Grade: Senior
  • Occupational Groups:
    • Conflict prevention
    • Human Resources
    • Ombudsman and Ethics
  • Closing Date: 2019-08-31

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Job Title:

We are looking for:


A qualified Regional Ombuds Officer passionate about people and fluent in English and Arabic !



Position based: Beirut, Lebanon


Reports to: Chief Ombuds Officer (Geneva)


Length of mission: 3 year mission open-ended contract with ICRC. Full time with up to 40% travel expected mostly to all countries in the NAME region and occasionally beyond.


What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law.  We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.


Role description


The ICRC NAME Region seeks a well-qualified and exceptional professional for the role of Ombuds Officer, to deliver beneficial communications enhancement and conflict management services to employees and the organization throughout the globe from a base in and with a particular focus on NAME Region.

As Regional Ombuds Officer, you are a designated independent, neutral, confidential and informal practitioner.

Main responsibilities


As an Ombuds Officer, you will be available to all ICRC staff and will contribute to:


• Addressing workplace issues/concerns promptly, fairly and at the appropriate level;

• Advancing individual, team and organizational communication and conflict management capabilities;

• Upholding an ethical, compliant and communicative organizational culture;

• Preserving collegial relationships, individual and organizational reputations;

• Contributing to the development of an engaging, productive and positive workplace.


More specifically, you will undertake the responsibilities of:

1) Conflict Management Consultation and Referral:


  • Offer exceptional organizational Ombuds services in accordance with the International Ombudsman Association's Standards of Practice and Code of Ethics, ICRC Ombuds Office Charter and Policies;
  • Protect with utmost care the confidential nature of all communications and identifying information.
  • Engender trust and establish rapport with all levels and functions.
  • Support identification of issues causing challenges and advise on potential improvements.
  • Serve as a resource, advisor, and thought partner to employees of all levels and functions.
  • Stay current with and utilize best practices in Ombuds Network operations and service delivery.


2) Organizational Connection:


  • Contribute to the integration efforts for this global conflict management program especially in the NAME region; including PR and educational activities to raise awareness and understanding, increasing employee comfort and trust of the Ombuds Network as a place to help address issues and concerns of all types.
  • Animate, mentor, and guide Ombuds Relays in the NAME region fostering collegiality, professionalism, diligence and a can-do attitude.
  • Forge highly effective and communicative relationships with essential leaders throughout the region and organization, with special emphasis on the Regional Operations Director for NAME, their Deputies, Heads of Delegations, HR Managers and others in the NAME region.
  • Support identification and analyses of gaps between the stated ICRC goals and actual practices.
  • Contribute to the Ombuds Network’s capacity to deliver value-added results.


IMPORTANT: You must fulfill other duties as may be assigned, however, these will never compromise the independence, neutrality, informality or confidentiality of the position, in appearance or fact.


Desired profile and skills


  • Ability to maintain confidentiality of highly sensitive data, including personal and non-public information.
  • Strong listening/coaching skills including assessing authenticity and articulating appropriate feedback.
  • Excellent use of context analysis and judgment in decision-making, problem solving, and conflict management.
  • Strong facilitation/presentation and networking/collaboration skills to build and maintain beneficial relations especially with related functions.
  • Self-directed and able to determine appropriate course of action with limited supervision, including excellent time management, project planning and outward communications.
  • Intercultural mindset, with demonstrated success addressing issues from diverse populations.
  • Outstanding written and verbal communication skills, for all audiences.
  • Strongly motivated by humanitarian work and specifically ICRC.
  • Able to work under pressure in a potentially dangerous environment.
  • Very good knowledge and perspective of the NAME region.


Certifications / Education / Languages required


  • Bachelor degree combined with either certification in one of the following areas of expertise- conflict management, mediation, staff counselling, cooperation counselling etc.- or significant work experience with related subjects
  • Fluent English and Arabic required, professional French advantageous.
  • Computer proficiency incl. Microsoft software (Word, Excel, Outlook and PowerPoint, etc.) but also other IT tools that you may use


Professional Experience required


  • Minimum of 7+ years of professional experience, including 3+ years relevant work experience including negotiation, conflict management (mediation, facilitation, conveneing, etc.), , creative problem solving.
  • At least one year of international exposure, including within  large multicultural organizations and matrix management environments.
  • Good exposure to the NAME region and its culture.
  • A good functional knowledge of ICRC and/or a significant experience in humanitarian sector is a strong advantage.
Our operational & field constraints


  • In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals;
  • Candidates must be in good health and will have to do a medical check-up prior to departure in the field;
  • Candidates must possess a driving license (for manual transmission vehicles);
  • Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for at least the first 6 months


What we offer


  • Rewarding work in a humanitarian and multicultural environment;
  • A multi-week on-boarding course and other opportunities for further in-house trainings;
  • Specialty training in organizational conflict management, ombudsing, negotiation and more.
  • Highly inclusive, interdependent team model.
  • Attractive social benefits (such as pension plan, health insurance etc.)
  • Length of assignment: 3 years –full time with up to 40% travel possible mostly to all countries in the NAME region and occasionally beyond.
  • The mission is part of an open-ended contract with ICRC and can be extended  in the region in case of need



We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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