Consultancy Assignment: Human Centred Designer

Jordan

Organization: IRC - International Rescue Committee
Location: Jordan
Grade: Consultancy - Consultant - Contractors Agreement
Occupational Groups:
- Public Health and Health Service
Closing Date: Closed

Requisition ID: req5586

Job Title: Consultancy Assignment: Human Centred Designer

Sector: Health

Employment Category: Consultant

Employment Type: Part-Time

Open to Expatriates: Yes

Location: Jordan

Job Description

As a global humanitarian organization, the IRC has unique capabilities – and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the IRC Research & Innovation (R&I) lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, rapid iteration, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.

In 2017, in concert with the IRC’s Middle East Regional team, the R&D lab created a regional innovation “hub” with the objective of building a portfolio of breakthrough solutions for the problems facing Syrian refugees and host communities in Jordan and Lebanon.

Scope of Work:

The IRC is seeking a human centered designer to lead design research and prototyping focused on the service delivery of mental health and psychosocial support (MHPSS) interventions for displaced populations in the Middle East. This person will work with an interdisciplinary research and innovation team and members of the affected community to conduct design research and prototyping in Jordan focused on further exploring and documenting the refugee perspective on each step of the journey from experiencing psychological distress to receiving effective care. They will lead the effort to develop a deep understanding of current community conceptions of mental health and psychological distress and community efforts to access care, both through formal care providers as well as through informal or community work-arounds. They will conduct field research, synthesize findings and insights, create relevant frameworks and design assets such as personas and detailed user journeys that identify instrumental, personal and sociocultural barriers to accessing and benefitting from existing services. They will then develop concepts and prototypes, testing them with organizations within the affected community to address these barriers, improve desirability and the scale, impact, and/or cost-efficiency of MHPSS service provision in Jordan. Along the way, they will be expected to collaborate closely with internal and external stakeholders and thoughtfully synthesize and share learnings.

Key Responsibilities:

●Input into and refine plan for design research finalizing key research questions, tools, and protocols and ensuring adherence with all relevant standards for sensitive work with vulnerable populations, including through training local community researchers/enumerators

●Lead initial discovery process, conducting in depth user and expert interviews to gain insights and general understanding of status quo and existing barriers in collaboration with researchers from the affected community. Synthesize findings and generate frameworks and assets to assist in the development of 1-3 concepts.

●Develop and gather feedback from community partners on prototypes for MHPSS service design.

●Synthesize findings from prototyping and provide final recommendations for ideal service experience.

●Collaborate closely with internal and external stakeholders and thoughtfully synthesize and share learnings throughout the project.

Deliverables

Activity	Deliverables	Due date
Planning	Finalized project plan (recruiting matrix, schedule, kick off meeting) Digest existing program content.	July 25
	Finalized research protocols and tools including interview protocols co-created with community researchers	August 1
	Conduct internal research ethical review and provide training for community researchers on best practices and ethical principles for dealing with sensitive mental health topics in collaboration with IRC Mental Health Fellow	August 8
Discovery	Conduct at least 2 weeks of field research, including in depth interviews, in collaboration with community researchers	August 22
Synthesis	Interim report with synthesized findings from discovery process	September 12
	Draft personas and user journey maps based on synthesis	September 19
	Support workshop to share findings with internal team and Jordan MHPSS working group and ideate on potential solutions	September 26
Prototyping	Develop 1-3 prototypes informed by ideation workshop and in collaboration with community researchers	October 3
Prototyping	Iteratively gather feedback on and refine prototypes in collaboration with partner organizations within the affected community	October 17
Refinement	Write final report including feedback from partner organizations on prototypes and final presentation of findings and discussion of next steps with internal team and Jordan MHPSS working group	October 31

Key Working Relationships

Position reports to: Regional Innovation Director

Other Internal: Research & Innovation Team Designers, Innovation Strategy Advisor, Mental Health Fellow, Research & Innovation Team Management, internal MHPSS Technical Advisors

External: members of the affected community including community designers/researchers, Jordan MHPSS Working Group, external mental health experts and advisors

Qualifications

●4-6 years of professional experience in service design or program design in a consultancy or equivalent position (e.g. in house in a non-profit or health/MHPSS organization).

●Fluency in the human-centered design process from qualitative research and synthesis to ideation and prototyping.

●Experience in health care service design, and particularly any experience with mental health and psychosocial support design is strongly preferred.

●Experience working on sensitive issues with vulnerable populations and knowledge of relevant ethical guidelines and procedures.

●Ability to work in a very self-directed way, and to collaborate with others at key moments of the design process. Ability to receive input and to take critique positively to improve program design.

●English fluency required, proficiency in Arabic preferred

Ability to Travel

Multiple trips for field research in Jordan required (minimum of 2 trips of 3 weeks each), full time presence in Jordan preferred.

Standards of Professional Conduct

IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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