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  • Organization: Mercy Corps
  • Location: London
  • Grade: Level not specified
  • Occupational Groups:
    • Project and Programme Management
    • Administrative support
  • Closing Date: 2019-07-28

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Assistant Program Officer, Program Management - London

London (United Kingdom of Great Britain and Northern Ireland)

Location London

Position Status 32 or 40 hours per week, 8-months (with the possibility to extend, pending funding)

Salary Level £21,000-£24,000, depending on experience

Reporting to Senior Technical Lead, Program Management


Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.


The Program Performance and Quality (PaQ) team consists of monitoring and evaluation functions, program management, gender integration, and a global software platform to manage, track and utilize programmatic data collected in the field. The team's approach supports both foundational and cutting edge adaptive management approaches to program management and monitoring and evaluation. The team works across a wide spectrum of stakeholders both internal and external to Mercy Corps, as well as diverse technical program approaches and sectors.


The Assistant Program Officer role will provide key support to the Program Management team within PaQ, which may take on a variety of forms. The APO will conduct research and help develop tools and learning resources to support strong program management practices for global teams. The APO will help analyze and develop reports based on program management data and global patterns. The APO will support targeted communications campaigns to publicize new resources and best practices across Mercy Corps, including webinars, newsletter and communities of practice. The APO will also support collaboration and communication with other internal Mercy Corps teams, such as technical support, strategy, regional program teams and field staff. Other special projects may come up as well, as needed.


  • Tool and Case Study Development: Help develop, revise and communicate new program management tools and case studies that support teams around the world to better meet Mercy Corps' program management standards. This may include topics such as monitoring and evaluation, adaptive management, risk management, team communications, and work planning.

  • Learning Resource Development: Support the maintenance, revision and translation of existing program management training curriculum and onboarding materials, based on PMD Pro and internal program management standards. This may include developing new content, incorporating revisions suggested by field teams and facilitators, and managing translations.

  • Program Management Research: Conduct research on the latest program management tools and approaches, as well as current gaps or challenges in team practices, in order to inform development of future tools/resources and program management strategy.

  • Internal Communications: Plan and develop communications materials to release new resources or support learning on program management, including scheduling webinars, newsletter articles, infographics, presentations and Workplace posts. This includes the need to clearly communicate across diverse cultures and in formats that are engaging.

  • Communities of Practice: Support peer-to-peer learning through Mercy Corps online platforms by supporting field teams to develop and post content, lead webinars, and share lessons in creative ways.

  • Data Analysis and Reporting: Support the analysis and reporting of program management data, in order to inform global strategy and senior managers. This may include improving on systems that gather, analyze and produce reports on data from program management audits, certification, and trainings.

  • Grant Writing: Support grant writing to expand Mercy Corps program management approaches, and seize opportunities to improve program management resources in the wider sector.

Organizational Learning: As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Participants & Partners: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our program participants and partners, and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.



Reports directly to: Senior Technical Lead, Program Management

Works directly with: Members of the PaQ Team, country program leadership and program managers, M&E field members, technical teams, Regional Program Directors, Program Operations, Emergency Response Team, internal communications, finance, RD and HR.


  • Bachelor's degree or equivalent in relevant field.
  • Proven ability to communicate effectively with colleagues from various backgrounds and cultures.
  • Basic knowledge and understanding of the diversity of topics within international program work, such as the program management and M&E, and a keen interest to contribute and learn more.
  • Proficiency with MS Office Suite, Google Drive and the Google application suite.
  • Ability to develop well-articulated, visual presentations or short communications to tell a story.
  • Prior NGO or international development experience preferred.
  • Knowledge of French, Arabic or Spanish preferred.
  • Data analysis and ability to create visualisations or graphic design experience are an advantage.


The Assistant Program Officer must be a detail-oriented multi-tasker who is able to communicate clearly and work under pressure. S/he must demonstrate a positive attitude, patience, flexibility, and taking initiative to solve problems. Vital skills include communication (both written and verbal), as well as building and maintaining effective internal and external relationships. S/he must demonstrate the ability to understand and follow agency procedures, meet deadlines, and work both independently and as part of a complex, dispersed, multi-cultural team. An exposure to and interest in international development issues is important, and an understanding of the complex challenges faced by program teams operating in overseas environments, with a commitment to gender, diversity and inclusion, is critical.

Living Conditions / Environmental Conditions

The position is based in London.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a short-term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.

Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

All candidates must have the independent right to live and work in the United Kingdom at the time of appointment.

To apply, please provide a CV and a cover letter. Applications will close on July 14, 2019.


Apply Here

Apply Here

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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