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  • Organization: UNDP - United Nations Development Programme
  • Location: Caracas
  • Grade: NO-A, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Operations and Administrations
    • Administrative support
  • Closing Date: 2019-07-21

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Support Officer

Caracas (Venezuela)


Organizational Setting and Reporting Relationships: The position is located in the Resident Coordinator Office and under the structure of the Advisory Team (OCHA), to support the coordination structure for the cooperation and assistance.  

Duties and Responsibilities

Responsibilities: Within delegated authority, the Support Officer will be responsible for the following duties:

  •  Monitor the situation in the country, with relevance to early warning indicators for emerging crises or disasters;
  • Report as required on major events with humanitarian scope and in line with OCHA regional Office reporting needs, incorporating a protection and assistance lens;
  • Support country specific humanitarian coordination mechanism at national and decentralized levels as required;
  • Supports the RC/HC in preparation of CERF proposals and CERF reports for the country.
  • Work closely with existing planning processes in place in the country, such as UNDAF, with the aim of inclusion of support to implementation of emergency response components.
  • Facilitate inter-agency contingency response planning and testing of the same through simulations, as required;
  • Advocate and create awareness in the country with UN agencies, NGOs, governments authorities, local media and civil society on  issues of interest;
  • Liaise with government authorities, with national emergency management authorities, for information sharing, capacity building and any other support that might be required;
  • Assists in the design and preparation of studies on humanitarian, disaster, emergency relief and related issues and in various follow-up activities.
  • Researches, analyzes and presents information gathered from diverse sources on assigned topics/issues.
  • Contributes to the preparation of various written documents, e.g. drafts sections of studies, background papers, policy guidelines, parliamentary documents etc.
  • Develops and maintains reference/resource information on specific topics or policy-related issues; responds to various inquiries and information requests internally and externally.
  • Assists in the organization of meetings, seminars, conferences, work shops, etc. with other agencies and partners to facilitate exchanges of professional expertise
  • Support and accompany the establishment of priority technical sectors.
  • Maintains awareness of current humanitarian affairs and related issues, to include relevant political, policy, gender considerations or other developments in specific subject area, country or region concerned.
  • Participates in technical assistance, disaster assessment or other missions.
  • Participates in project/programme formulation and mobilization of relevant resources.
  • Performs other duties as required.

Work implies frequent interaction with the following:

Staff at all levels within OCHA in country and Regional office and the field.

Counterparts in other UN agencies.

Representatives from member organizations of the Inter-Agency Standing Committee, academic and non-governmental organizations and civil society.



  • Professionalism:  Knowledge and understanding cooperation and emergency assistance and related human rights issues. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to develop sources for data collection.  Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases.  Ability to apply judgment in the context of assignments given, work under pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery). Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Communication:  Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
  • Teamwork:  Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Planning& Organizing:  Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
  • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
  • Commitment to Continuous Learning: Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve.

Required Skills and Experience


  • Advanced University degree (Master´s degree or equivalent) in political or social science, international relation, public administration or related field.
  • A combination of relevant academic background (at least a first level University degree i.e. Bachelor´s degree or equivalent) and extensive relevant professional experience in a related area may be accepted in lieu of advanced University degree.


  • A minimum of two years’ experience in cooperation and emergency assistance  disaster response and preparedness, crisis / emergency relief management, early recovery and rehabilitation, or related field.
  • Professional experience in facilitation and preparation of consolidated action plans, contingency planning and delivery of related trainings and workshop.
  • Experience with the UN system, particularly with OCHA would be an asset
  • Knowledge of the national disaster management system
  • Proven analytical skills and proven ability to manage diverse information and deliver accurate and concise reports in timely fashion.
  • UNDAC training and experience would be an asset
  • Computer literacy
  • Ability to work in high pressure situations with minimum supervision, effectively, and with integrity, in collaboration of diverse backgrounds.
  • Ability to effectively represent OCHA and the HCT in high level meetings with partners.


Fluent written and spoken Spanish and English. Knowledge of another UN official language is an advantage.  


Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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