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  • Organization: UN WFP - World Food Programme
  • Location: Dubai
  • Grade: SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement - Consultancy
  • Occupational Groups:
    • Communication and Public Information
    • Statistics
    • Information Technology and Computer Science
    • Administrative support
    • Operations and Administrations
  • Closing Date: 2019-07-23

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Senior Operational Information Management & Communications Associate SC7

Dubai (United Arab Emirates)


WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

The WFP Information Technology Emergency Preparedness & Response Branch is responsible for coordinating and managing the IT response to emergencies for WFP and - as the Emergency Telecommunications Cluster (ETC) lead agency - the wider humanitarian response community. As the operational branch of WFP Information Technology, this branch leads global coordination, advocacy and partnerships for the ETC providing vital communications services in humanitarian emergencies to governments, humanitarian organizations and disaster affected people.


Education: Completion of secondary school education. A post-secondary certificate in the related functional area: University degree in Communications, International Relations, Development, Social Sciences or any related discipline, desirable.

Experience: Minimum of three to four years of professional experience, including some experience in Communication, Journalism or humanitarian Operational Information Management field, related field.

Language: Fluency in English language. Intermediate knowledge of a second official UN language desirable. Official languages are: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language Portuguese.


These jobs are found in Headquarters (HQ), Regional Bureaux (RB) and Country Offices (CO), and report to a Communications Officer or the designate.
Job holders at this level have independent responsibility for technical, specialized work including planning, organization and coordination, and setting objectives. They deal with issues that are often undefined and involve areas of uncertainty and complex inter-relationships. The instructions received are broad and the job holders consistently demonstrate a high degree of responsibility and initiative, and respond independently to queries. Job holders have the technical expertise and knowledge required to adapt and develop communication processes in order to continually improve the level of support provided.


To perform specialised communications and operational information management activities, and contribute to the development of communications and operational information management products/services and campaigns that maintain and enhance the visibility and reputation of WFP and supports fundraising activities.

Job Title: Senior Operational Information Management & Communications Associate

Level: SC 7

Salary: Starting from AED 22,424.31 per month (inclusive of pension), plus medical insurance and other entitlements.  

Duration of Employment: 12 months with possibility of extension

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of the Deputy Global ETC Coordinator, IT Emergency Preparedness and Response Branch (TECF) the candidate will be expected to carry out Information Management, Communications and Reporting activities in support of emergency operations and IT Emergency Preparedness and Response (EPR) activities.

• Collate relevant information and data from specific IT operations to facilitate and maximize the exchange of information and data flow between WFP and partners.
• Support the collation, analysis and communication of needs assessments, key operational information on activities (as per defined indicators) as well as challenges and available resources in order to facilitate access to timely and accurate information used at country, regional and corporate level and support decision-making.
• Support staff to ensure that standard Information Management and Reporting procedures and templates are followed to drive the quality, consistency and standardisation of information management and performance reporting across WFP and within the ETC.
• Support IT/ETC in emergency operations by preparing, organising and providing support to IT Task Forces, Global ETC teleconferences, compiling minutes and disseminating them through the appropriate channels and platforms.
• Support the preparation of annual reports in collaboration with country offices, monitoring & evaluation, logistics and resource management functions to ensure coherence and quality of performance information.
• Gather operational information about the IT/ETC response in a specific emergency to produce up-to-date maps, dashboards and situation reports. 
• Provide regular inputs about IT EPR/ETC activities in the field to OCHA and WFP internal and external situation reports.
• Produce and share IT EPR/ETC information for inter-agency documents, such as 3W/4Ws and humanitarian dashboards. 
• Design and develop needs assessment and user satisfaction surveys; analyse the results and produce comprehensive reports to be shared with IT/ETC Coordinators, management and partners.
• Support the IT/ETC Coordinator by providing inputs to IT response plans, Humanitarian Response Plans (HRP), the Humanitarian Needs Overview (HNO), Flash Appeals, CERF requests and materials required for donor conferences and fundraising.
• Assist in the development of communications plans, including press releases, media liaison, social media and articles for specific IT EPR and ETC projects.
• Draft and publish stories, articles, blog post and social media posts for publication on relevant WFP and IT/ETC platforms. 
• Draft and update relevant promotional and visibility materials
• Collaborate with counterparts internally and externally to ensure consistency in humanitarian information and to complement WFP TECF & ETC analysis and information.
• Deploy to emergency operations to support Operational Information Management and Communications activities as required. 
• Establish and maintain e-mailing lists for each operation for dissemination of information.
• Ensure IT/ETC operational information is up to date on relevant platforms and products.
• Provide training and support for Information Management staff deployed/ recruited for IT EPR/ETC humanitarian operations.
• Assist in the procurement of visibility materials (banners, t-shirts, stickers) for emergency operations and events.

• Other duties as required.



  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.
Capability Name Description of the behaviour expected for the proficiency level
Media and Influencer Relationship Management Demonstrates ability to respond to and/or escalate needs of media and influencers within own scope of responsibility to raise the profile of WFP, build relationships and further organisational aims.
Media and Communication Expertise Collates accurate and timely information presented in required format (i.e. written or visual materials) as well as verbally, to enable information flows and informed decision making on communications issues.
Specialised Knowledge in Communications Demonstrates specialised knowledge of technical communications best practice. Contributes directly to the development of effective communication materials in various media through defined specialised processes and activities, which supports defined communication work plans and strategies.
Sociopolitical Contextual Understanding Shows good understanding of the multilateral/interagency environment and the dynamics in which WFP operates to formulate recommendations to management which will inform decision making.
Communication Strategy and Planning Demonstrates good understanding of WFP communications strategy. Effectively develops, evaluates, updates and implements tailored media and communications plans within area of responsibility which support delivery of the strategy.

This section is optional to describe additional responsibilities & knowledge required for the specific job


• Has demonstrated a strong understanding of WFP communication techniques and activities and awareness of the socio-political context in which WFP operates through day to day work
• Has provided coaching or training to new staff members within area of expertise

  • The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply.
  • Applications received after the closing date will not be considered.
  • Only those candidates shortlisted will be notified.

23rd of July 2019.


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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