Head of Monitoring, Evaluation, Accountability and Learning (MEAL) - Jordan

Amman

Organization: NRC - Norwegian Refugee Council
Location: Amman
Grade: Senior level - Senior
Occupational Groups:
- Education, Learning and Training
- Monitoring and Evaluation
- Managerial positions
Closing Date: Closed

The
Norwegian Refugee Council (NRC) is an independent humanitarian organisation
helping people forced to flee.

We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two.
Today, we work in both new and protracted crises across 31 countries. We
specialise in six areas: food security, education, shelter, legal assistance,
camp management, and water, sanitation and hygiene.

We stand up for people forced to flee. NRC is a determined advocate
for displaced people. We promote and defend displaced people's rights and
dignity in local communities, with national governments and in the
international arena. NRC’s Internal Displacement Monitoring Centre in Geneva is
a global leader in monitoring, reporting on and advocating for people displaced
within their own country.

We respond quickly to emergencies. Our expert deployment capacity, NORCAP,
boasts around 1,000 experts from all over the world who can be deployed within
72 hours. Our experts help improve international and local ability to prevent,
prepare for, respond to and recover from crises.

Around 6,000 men and women work for the
Norwegian Refugee Council. Most of us are hired locally
to work in the field, and a small number are based at our head office in Oslo.
Many of our colleagues were once themselves fleeing their homes.

Country Office Background

Norwegian Refugee Council (NRC) established its presence in Jordan in November 2012 in response to the conflict in Syria and the resulting refugee influx. NRC Jordan currently employs over 500 staff in Jordan and is one of the largest INGOs in the country. Since 2012, NRC has worked to build the resilience of Syrian refugees in Jordan, and invest in the Jordanian communities that host them. NRC supports Syrian refugees in Zaatari and Azraq refugee camps, as well as vulnerable refugees and Jordanians in north and central Jordan (Irbid, Jerash, Ajloun, Mafraq and Amman governorates). In Jordan, NRC provides services in five of NRC’s global core competencies: Shelter, Education, Youth, Livelihoods and Information Counselling and Legal Assistance (ICLA). NRC strives to combine its programmatic activities with evidenced-based advocacy work focused on policy change and strong external communications and media engagement. The Country Office also works to ensure safe and integrated programming through ensuring protection is effectively mainstreamed across all core competencies.

Position Description:

NRC Jordan is looking for a senior leader to provide guidance and technical direction to its programme portfolio. The Head of MEAL will oversee the NRC Jordan Country Office’s monitoring, evaluation, accountability and learning agenda and drive institutional learning on Complain and Feedback mechanism and academic research at field level. In addition to overseeing a team of 20 + individuals including a dedicated complain and feedback mechanism team; a research team and an M&E team he/she will also be in charge of expanding the country office’s research portfolio including through a growing portfolio of partnerships with academic and research institutions. The position will also be expected to contribute actively to the global NRC learning agenda.

Specific responsibilities related to this role include:

Manage monitoring & Evaluation and Accountability systems

Design, lead, and manage Country Office and program level monitoring and evaluation systems ensuring the learning is integrated, accurate and relevant. Ensure the findings and M&E systems are institutionalized.
Manage a team of 20 + M&E and accountability staff and provide high quality technical support to program departments across five sectors.
Work with programme teams to ensure technical soundness of program hypothesis, M&E plans, indicator reference sheets and conduct data quality verifications and assessments.
Participate in program design and proposal discussions, including through theory of change development, log frame design, and budgeting for M&E
Actively contribute to the annual strategy process. Produce and present relevant contextual information and learning from internal and external sources, including academic literature.
Support project and area managers in developing data collection methodology and tools, and systems for on-going data analysis
Ensure the central complaint response and feedback mechanism (CRFM) is functioning in all office locations, and that the learning is systematically feeding into program development. Invest into continued improvement of the system.

Research, Evaluations& Assessments

Develop and maintain strategic learning partnership with key relevant academic and research institutions to enhance internal learning and advocacy efforts of NRC Jordan
Co/Lead and/or provide technical contributions to research and evaluation studies (such as baselines, process, performance, outcome and impact evaluations or meta-analysis across different programming) as needed
Lead a data collection sub-unit, in charge of quality collection, analysis, interpretation, and visualization of data to deliver specific research projects as well as regular context and targeting analysis for ongoing programs
Manage research grants and budget.
Oversee the Country Office’s integrated assessment. Engage with external stakeholder to ensure alignment and best practices in country wide vulnerability assessments.

Knowledge Management & Learning

In coordination with the Specialists and the Head of Program and in line with the Strategy process lead the development of the country’s learning agenda.
Ensure a clear communication plan is in place for internal learning to reach all staff within the country office.
Support Program unit with data flow and management. Provide technical guidance for database management. Work actively with Head Office on the roll out of an organization wide – database.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Duty Station: Amman, Jordan

Duration: 12 months (renewable)