Quality Assurance Assistant

Job title: Quality Assurance Assistant – MEAL

Employment category:

Reporting to: Quality Assurance Team Leader – MEAL

Direct reports: None Unit/department: MEAL/Quality Assurance

Location: Almansoriah

Authorization level: TBC

Overall purpose of the role: this non-managerial position is under the overall guidance of the QA Team Leader – MEAL. S/he will contribute to the development and implementation of DRC Yemen Quality Assurance framework, with particular focus assisting the designing and implementing the MEL activities; lead on site distribution monitoring process, Assist the QA team in assuring the implementation of activities adhering to quality criteria during monitoring process. Conduct door-to-door verification and finalization of the report. S/he will assist the recruitment process of causal data collectors/entrants and oversee the data collection process in the field and support the in the implementation of evaluation and surveys.

Responsibilities: (in bullet points)

• Maintain close working relationships with the field project team and stakeholders.

• Undertake field-monitoring missions to assess progress of the project implementation using standard monitoring and evaluation tools and methodologies.

• Conduct door-to-door verification process and submit the final results of verification.

• Assist in the recruitment process of data collectors (casual) and follow up on their contracts, attendance, payments.

• Oversee the data collection process in the field for MEAL activities (baseline, mid-term, evaluation and PDM) as well as capture the lessons learned and best practice.

• Support in reviewing and translating the MEAL surveys.

• Assist in receiving complaints from beneficiaries on the hotline, mobile, feedback boxes and/or any newly instituted feedback channels.

• Perform other duties as assigned by QA Team Leader/Manager.

Experience and technical competencies: (include years of experience)

• Minimum of one-year experience in the similar job with national/international NGOs/UN.

• Well knowledge of MS utilities (Word, Excel and PowerPoint).

• Ability to write reports in both Arabic and English.

Competencies:

• Flexibility in carrying out tasks.

• Good listener with clear communications.

• Adheres to the DRC’s values and ethical standards.

• Promotes the vision, mission, and strategic goals of the DRC Yemen Program.

• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

• Willingness to travel very frequently to field sites and percent of the time.

• Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support.

• Consistently approaches work with energy and a positive, constructive attitude.

• Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.

• Remains calm, in control and good humored even under pressure.

• Demonstrates openness to change and ability to manage complexities.

• Responds positively to critical feedback and differing points of view.

• Solicits feedback from staff about the impact of his/her own behavior

Education: (include certificates, licenses etc.)

High school certificate. Preferably, bachelor’s degree in social science, IT, computer science, statistics, economics, M&E science or related field.

competencies Basic Advanced Expert

Striving for excellence ☒

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Languages: (indicate fluency level)

• English – Good

• Arabic -  Fluent  

•Advanced: I can work independently at full professional level.

•Expert: I am the go-to person when others need help.