Case Processing Officer-Departure (National Position)

Requisition ID: req6186

Job Title: Case Processing Officer-Departure (National Position)

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangkok, Thailand

Job Description

Background/IRC Summary:  The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. Operating in fifteen countries, the RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S

Job Overview/Summary: The Case Processing Officer (CPO) is responsible for daily prioritizing and completing arrangements and quality control of required documentation before packaging the Travel Packets.  This position ensures Travel Packets are completed and deliver to the external partner (IOM) in a timely manner.  Also need to communicate with other sections relating to all above issues.  This position reports to a Case Processing Manager.

Major Responsibilities:
-Prioritize and complete assigned tasks, primarily Post USCIS cases for refugees ready for departure
-Implement complete quality control to ensure all required documentation be displayed on the Scanned image in WRAPS and physical file before packaging the Travel Packets.
-Ensure assemble all required documentation in appropriate order before pass physical file to Senior Case  Processing Officer for final QC and sealing Travel Packets.
-Ensure workload completion and deliver to the external partner (IOM) in a timely manner, or otherwise keep supervisors advised of workload challenges.
-Maintain clear channel of communication to effectively reports supervisors and external partner as assigned.
-Provides statistics on workload when required.
-Maintain current and accurate case information according to SOP, OGM and guideline.
-Assist with document management, including printing, copying and filing.
-Assist with other basic administrative and clerical support tasks as needed.
-Other duties as assigned such as Post Update, Scanning, and Medical.

Key Working Relationships:
Position Reports to:  Case Processing Manager
Position directly supervises:  None                                                                                                                                              Indirect Reporting:  Senior Case Processing Officer                                                                                                                      Other Internal and/or external contacts: 

Internal:  RSC Program Case Processing team, Program Support team, Casework team, Pre-Post Follow up team, WRAPS team, Library team, and IPD program
External:  IOM, UNHCR, US Embassy (RMA)

Qualifications

Job Requirements:
Education:  University Degree
Work Experience: Minimum three year’s work experience of refugee resettlement.
Demonstrated Skills and Competencies:
Ability to juggle multiple tasks, set priorities, effectively manages time, and meets deadlines.
Excellent organizational skills, flexible, attention to details and ability to work effectively under pressure.
Ability to take direction from supervisors and cooperate with teammates.
Proficiency in Microsoft Word, Excel, Email, and WRAPS.

Language Skills:  Bilingual English/Thai
Certificates or Licenses:  None

Working Environment:  This position is located at the RSC office in Bangkok and is primarily office based.  The employee is required to adhere to “The IRC Way” for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out his/her duties.