Change and Communication Manager (RBM), P5

Temporary Appointment
RBM Renewal Project,
Division of Programme Support and Management

Organisational context

The Office of the United Nations High Commissioner for Refugees (UNHCR) introduced its
current Results-Based Management (RBM) approach in 2009, based upon a comprehensive
Results Framework and ‘Focus’, the organization’s RBM tool. UNHCR’s RBM system has
been supporting the organization in making decisions based on evidence, being accountable
for results and efficiently and effectively delivering and reporting on the protection and
solutions results achieved for refugees and other people affected by displacement.

Today, UNHCR faces a rapidly changing external and internal environment. Externally,
UNHCR is impacted by ever growing demands by a myriad of stakeholders for better
accountability and transparency while responding to damning number of people affected by
displacement. In addition, the organization must align with the reforms of the UN Sustainable
Development System and implement the agreements within the Global Compact on
Refugees. Internally, UNHCR is also shifting its focus to its field operations by regionalizing
its regional directors’ offices and decentralizing greater levels of authority and accountability
to the region, so it can be closer and more responsive to the needs of displaced people and
host communities.

In this context, UNHCR’s RBM undertaking is being re-conceptualized as a transformative
change initiative, aiming to facilitate the organization’s ability to manage and showcase
results. The RBM Renewal Project aims at strengthening UNHCR’s ability to pursue its
strategic directions and empower its field operations to strengthen their strategies and plans
based on their operational context, while maintaining a viable level of cohesion and data
aggregation globally. The project envisages six work streams: (1) process, (2) RBM
approach, (3) change, culture and communication, and (5) technology solution

Title: Change and Communication Manager (RBM), P5
Duty Station: Geneva, Switzerland
Duration: 12 months with potential extension
Contract Type: Temporary Appointment
Closing date: 1 September 2019 (midnight Geneva time)
Start date: 1 October 2019

Duties and responsibilities

As a member of the RBM Renewal Project and the Lead of the work stream related to
Change, Culture, Communication and Training, Change and Communication Manager
(RBM) will lead the organizational change management effort and ensure coherence among
the guidance and staff capacity development methodologies and materials developed by
various work streams. The incumbent will also support the Project Manager and the Project
Team in managing communication needs of the RBM Project.

The incumbent will perform the following duties:

• Manage the day-to-day work and progress of the work stream;
• Develop and implement change management, communication and training
strategies in support of the RBM Renewal Project;
• Develop change impact assessment and its related change management plan;
• Assess the impacts of the new RBM approach, framework and processes and
associate changes on UNHCR’s organizational structure and functions; Liaise with
Division, including Division of Human Resources (DHR), in relation to potential gaps
in staff profiles and capacity;
• Coordinate with other project work streams in implementing the change
management strategies, including development of training, guidance, staff capacity
development activities and materials;
• Responsible for raising and gauging awareness of the RBM Project among staff as
well as external stakeholders;
• Develop and lead project communication plan;
• Responsible for project website, newsletters, posters and other communication
deliverables and work closely with and supports the other work stream to develop
and disseminate change-related messages;
• Support Project Manager and Functional Lead in liaising with other transformation
initiatives within UNHCR and outside, such as UNDS reform;
• Assist Project Manager and Functional Lead in engaging stakeholders with right
communication at appropriate times;
• Support other project work streams as required

Essential minimum qualifications and professional
experience required

Education:

• University degree in business administration, management, human resources,
organizational development, communication, change management or related field of
study is required.
• Certifications and/or training in change management and learning approaches is
preferred

Job experience:

• With graduate degree (equivalent of a Master’s), 11 years of experience working in
and leading transformational change management and communication, with
significant proven experience in successfully designing, supporting and overseeing
large learning development engagements, preferably in international organizations,
with undergraduate degree (equivalent of a BA/BS), 12 years of the above
experience is required.
• 5+ year of experience working with change, communication and training relating to
major software roll out is essential including preparing end-user focused training
material.
• Experience as a mid-level to senior manager or senior-level consultant in a
consulting organization is preferred.
• Experience with results-based management, other corporate performance
management approaches, and/or staff performance management approaches is
desirable
• Experience working in public sector is essential and experience working for
international development and/or humanitarian organizations is preferred.

Other requirements:

• Proficiency in English and knowledge of a second UN language (Arabic/Chinese/French/Russian/Spanish) at B2¹ is required. Proficiency in French is preferred.
• Excellent visual and graphic communications skills are required.
• Understanding of development sector and working in developing or conflict-affected
countries is a great advantage.
• Ability to integrate into public sector teams, excellent interpersonal skills and client
focus.
• Proven ability to work in a dynamic work environment under constant change.

To apply

Interested candidates should submit their application to the Profile Communication Officer
(Global) – Job ID 13932, highlighting in the Letter of Interest that they are applying to
the Change and Communication Manager (RBM), P5, Temporary Appointment in
Geneva.

Deadline for applications: 1 September (midnight Geneva time).

The UNHCR workforce consists of many diverse nationalities, cultures, languages and
opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal
opportunities as well as an inclusive working environment for its entire workforce.
Applications are encouraged from all qualified candidates without distinction on grounds of
race, colour, sex, national origin, age, religion, disability, sexual orientation and gender
identity.

¹ See http://europass.cedefop.europa.eu/resources/european-language-levels-cefr, the Common European Framework of Reference for Languages (CEFR).