ICT Associate - UNWomen Morocco

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

UN Women Multi Country Office in Morocco supports national and local authorities in Morocco and Algeria in their efforts to develop and implement laws and strategies in line with international standards. The MCO also supports capacity-development of gender equality advocates and coordinates awareness campaigns on EVAW.

In addition, the MCO works with national partners to promote the leadership and political participation of women. UN Women   Morocco supports women parliamentarians to effectively influence governments for the adoption of legislations, strategies and policies that promote gender equality and women’s empowerment, and for the translation of Constitutional provisions into organic and ordinary laws. Gender equality advocates and their organizations can also count on the MCO’s support for their advocacy initiatives to promote women’s leadership and political participation, including through quotas.

The MCO supports the development and implementation of gender-sensitive strategies and public policies. It fosters the production and dissemination of accurate sex-disaggregated and gender-based data to strengthen the monitoring and evaluation of progress in terms of gender equality, women's empowerment and the achievement of SDGs. Another important focus of the MCO consists of improving the entrepreneurial capacities of women, with the goal to enhance their sustainable livelihoods and resilience though securing their access to, control over and use of productive resources.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Morocco CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the office productivity.  The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

1. Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Draft ICT annual work plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2. Ensure effective functioning of the Morocco Office hardware and software

• Install, operate, and maintain all Morocco office hardware equipment;
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.
• Develop new software packages for high impact results (e.g. office management system, electronic registry, etc), as required;
• Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;

3.Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;
• Manage Local Area Network (LAN) in accordance with UN Women requirements
• Operate network utility procedures, defining network users and security attributes;
• Establish directories, menus and drive-mappings; configure network printers and provide user access;

4.Provide web management services

• Maintain the MCO web site and intranet.

5.Provide administrative support regarding ICT issues

• Provide technical support in the procurement of new ICT equipment for the Morocco office.
• Provide technical specifications and information on best options in both local and international markets, review quotations and bids;
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required;
• Maintain records of assets management and prepare reports;
• Provide input to inventory reports;
• Implement the inventory and physical verification control in the office and projects;
• Update the databases or other relevant electronic management systems
• Provide support to shipments and conference facilities.
• Provide logistical support to the office.

6.Provide technical support and advice to Morocco office

• Diagnose, evaluate, and prioritize requests for assistance from personnel in the office experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT personnel in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new personnel.

7.Facilitate knowledge building and knowledge sharing in the Morocco office

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for the office staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

Key Performance Indicators

• Well maintained and serviced hardware and software;
• Quality support and advice to clients;
• Timely web maintenance;
• Quality trainings and reference materials.

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Required Skills and Experience

 Education and certification

• Completion of secondary education is a requirement.
• Bachelor’s Degree in Computer Science is an asset.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months. 

Experience: At least 6 years of working experience in network administration and use of hardware/software, telecommunications facilities

Language Requirements:·         Fluency in French and English is required;  knowledge of Arabic is an asset.

Application:

• All applications must include (as an attachment) CV and the completed UN Women Personal History form (P-11) which can be downloaded from http://www.unwomen.org/about-us/employment.

• Kindly note that the system will only allow one attachment. Make sure that you provide a valid email address for future communications

  Note: In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW, and UNIFEM), which focused exclusively on gender equality and women's empowerment.