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Kivu Crisis Response For IDPS (KCRI) Program Manager

Goma (Congo Democratic)

  • Organization: Mercy Corps
  • Location: Goma (Congo Democratic)
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Project and Programme Management
    • Emergency Aid and Response
    • Managerial positions
    • Disaster Management (Preparedness, Resilience, Response and Recovery)
  • Closing Date: 2019-09-22

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*This position is contingent on funding.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 300 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps' national office is in Goma with sub-field offices in North Kivu and South Kivu. Mercy Corps' key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC's humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. With funding from humanitarian donors including OFDA and UN-donors, the humanitarian portfolio continues to expand in order to provide multi-purpose cash assistance and emergency WASH to displaced and host populations. Mercy Corps plans to scale up and expand its humanitarian response to reach more beneficiaries with additional and varied assistance in a wider geographic area. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.

General Position Summary

The Program Manager (PM) is responsible for coordinating and implementing the delivery of a multi-million emergency project to save the lives of populations affected by crisis in the provinces of Easter DRC. The KCRI+ Consortium is a partnership of two international humanitarian aid agencies. The KCRI+ Consortium needs a strong leadership and coordination function in order to operate effectively and deliver on its intended impact. The PM is an effective communicator able to work with internal and external stakeholders to achieve common objective and to represent the consortium as a whole, he/she represents the interests of the partnership, and ensures it is working effectively and efficiently across member agencies.

They will manage the contractual relationship between the different partners and the current primary donors (notably DFID); coordinate the delivery of high-quality programming; report on the activities implemented based on donor regulations and build relationships between the consortium and the donors, various coordination structures and the government where needed. They will be the primary program representative to donors, cluster system, relevant government entities, partners, other implementers and external stakeholders. They will contribute to achievement of the country program goals through innovation and program development and displaying expertise in CASH, Food Security and WASH sectors as well as regional experience.

Essential Job Responsibilities

Strategy & Vision

  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • In coordination with management, set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country-wide strategy development.
  • Maintain strategic vision and provide the operational leadership for the Consortium.
  • Maintain strong and transparent communication with consortium partners and sub-grantees.
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

program Management

  • Ensure the program implementation is done in a coordinated way with other emergency actors, delivering assistance to the most vulnerable and using program capacity effectively.
  • Ensure the program meets the different donors requirement.
  • Oversee program implementation and ensure every activity (including pilots) is implemented and monitored.
  • Lead the development of detailed implementation plans, maintaining rapid response capacity, and ensure the delivery of the same.
  • Ensure that program implementation is responsive to communities, authorities and partners and consistent with Mercy Corps' relevant program guidelines, principles, values, quality standards and strategic plan (such as Mercy Corps' Gender Policy, Do No Harm principles, and beneficiary accountability standards).
  • Ensure program implementation is on time, target and budget, using effective M&E systems to achieve the desired impact.
  • Ensure that beneficiaries are effectively targeted according to established vulnerability criteria and that all anti-fraud measures are in place.
  • Provide managerial and programmatic oversight to partners and sector managers.
  • Integrate community, gender and inclusion approaches and capacity building into all activities as appropriate.
  • Produce written reports on program activities, capturing the impacts of activities and pilots.
  • Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.


  • Collaborate with program, finance and administrative staff.
  • In collaboration with the country program's operations and finance departments, ensure proper financial management, procurement, administration, human resources and logistics (including transport, warehousing and asset management) needs of the program are conducted within Mercy Corps' policy and with the maximum benefit to the program.
  • Monitor adherence to grant and sub grants agreements, Mercy Corps' policies and procedures and relevant external rules and regulations, including those of the government of DRC.
  • Manage and monitor KCRI+ budgets.


  • Identify, build and manage partnerships on state and local levels with different stakeholders such as state and local government, civil society, UN agencies, peer INGOs, businesses and program participants.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Host and ensure logistic support for donor or other stakeholders field visits.
  • Represent consortium progress to donors and the coordination system.
  • Share learnings from the consortium with the greater humanitarian community within DRC.

Influence & Representation

  • Identify, build and manage collaborative partnerships with sub-grantees, donors, local governments and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Participate actively to coordination meetings with emergency stakeholders (OCHA, Clusters, …) where needed.
  • Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
  • Maintain high ethical standards and treat people with respect and dignity.
  • Exhibit an awareness of their own strengths and development needs.


  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


Reports Directly To: Emergency Programs Director

Works Directly With: Emergency Grants Manager, CASH & NFI Manager, WASH Manager, Protection Advisor, Emergency M&E Manager, Emergency Finance Manager and Support staffs.

Knowledge and Experience

  • BA/S or equivalent in humanitarian affairs or other relevant field; MA/S preferred.
  • 3 years of international relief and development program management experience, in CASH preferred.

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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